EHR Application Support Analyst

Tuba City Regional Health Care Corporation; Tuba City (AZ); On-site; USD 70,000 - 95,000; Full time

Job summary

Tuba City Regional Health Care Corporation in Arizona seeks an Electronic Health Record (EHR) Application Support Analyst to administer and optimize critical clinical systems. The role links clinicians, IT, and vendors to ensure smooth EHR workflows and dependable end-user support.

The candidate should balance urgent issues with ongoing portfolio ownership and maintain confidentiality and professional standards.

Qualifications

• Bachelor's degree in a related field or equivalent experience.
• Four years in a healthcare delivery system with enterprise EHR applications.
• One year supporting EHR in hospital/healthcare environment; knowledge of clinical workflows.

Responsibilities

• EHR system configuration, maintenance, and optimization of modules and templates.
• Analyze workflows with stakeholders to design improved data flows and system solutions.
• Provide user support, troubleshoot configuration issues, and work with vendors.
• Lead testing and deployments of upgrades and patches with QA activities.
• Perform ITIL-aligned change management and documentation.
• Ensure data integrity, reporting and regulatory data requirements.
• Create and maintain technical docs, guides, and training materials.
• Deliver training and knowledge transfer to end users.
• Participate in project teams and act as an analyst during implementations.
• Prioritize tickets and collaborate with cross-functional teams for issue resolution.

Skills

Interpersonal skills

Analytical thinking

Project management

Customer service orientation

Communication

Education

Bachelor of Science in Information Systems, Healthcare Informatics, Computer Science

Tools

EHR Systems

ITIL

Change management

Job description

Navajo Preference Employment Act

In accordance with Navajo Nation and federal law, TCRHCC has implemented an affirmative action plan pursuant to the Navajo Preference in Employment Act. Pursuant to this Plan and corresponding TCRHCC Policy, applicants who meet the necessary qualifications for this position and (1) are enrolled members of the Navajo Nation, Hopi Tribe, or San Juan Southern Paiute Tribe will be given preference in hiring and employment for this position, (2) are legally married to enrolled members of the Navajo Nation, Hopi Tribe, or San Juan Southern Paiute Tribe and meet residency requirements will be given secondary preference, and (3) are enrolled members of other federally-recognized American Indian Tribes will be given tertiary preference.

Overview

Position Summary

The Electronic Health Record (EHR) Application Support Analyst applies their knowledge of Healthcare and Clinical Applications to administer, demonstrate, implement, optimize, train and support various critical systems of the Healthcare Solutions Team. This role serves as a liaison between clinical users, IT teams, and vendors to ensure efficient EHR workflows, system functionality, and end-user support. Candidate must possess excellent interpersonal and problem-solving skills with the ability to work well in a diverse, multicultural environment. Candidate should possess a sense of ownership over assigned portfolio of applications and ensures smooth daily operation of all applications in the position’s purview. Candidate will use extensive analytical and troubleshooting skills to carry out their primary responsibilities. Must possess ability to balance competing demands, urgent matters and confidential material in a professional manner.

NECESSARY QUALIFICATIONS

Education

Bachelor of Science Degree in Information Systems, Healthcare Informatics, Computer Science, or related fields; equivalent experience may be considered

Experience

• Must have four (4) years of experience working within a healthcare delivery system, supporting departmental and enterprise EHR platform applications.
• Must have 1 year of experience supporting Electronic Health Record applications in a hospital or healthcare environment. Knowledge of clinical workflows and healthcare operations.

Other Skills and Abilities

A record of satisfactory performance in all prior and current employment as evidenced by positive employment references from previous and current employers. All employment references must address and indicate success in each one of the following areas:

• Positive working relationships with others
• Reliable and dependable; reports to work as scheduled without excessive absences.
• Possession of high ethical standards and no history of complaints.
• Ability to prioritize and execute tasks in an agile, rapidly changing environment
• Ability to communicate ideas in both technical and user-friendly language; at times simultaneously
• Proven analytical and creative problem-solving abilities using good project management skills
• Highly self-motivated and keen attention to detail
• Proven track record of strong customer service orientation
• Relies on extensive experience and judgment to plan and accomplish goals
• Performs a variety of task and may lead and direct the work of others
• A wide degree of creativity and latitude and works independently; provides detailed reports to Supervisor/Manager
• Completion of and above-satisfactory scores on all job interviews, demonstrating to the satisfaction of the interviewees and TCRHCC that the applicant can perform the essential functions of the job
• Successful completion of and positive results from all background and reference checks, including positive employment references from authorized representatives of past and current employers demonstrating to the satisfaction of TCRHCC a record of satisfactory performance and that the applicant can perform the essential functions of the job
• Successful completion of fingerprint clearance requirements, physical examinations, and other screenings indicating that the applicant is qualified to be employed by TCRHCC and demonstrating to the satisfaction of TCRHCC that the applicant can perform the essential functions of the job
• Submission of all required employment-related documents, applications, resumes, references, and other required information free of false, misleading or incomplete information, as determined by TCRHCC.

MENTAL AND PHYSICAL EFFORT

The physical and mental demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical

Must be able to sit at desk for long periods of time, write legibly and use a computer terminal. Must frequently have ability to twist and reach for objects. Must have ability to occasionally stand, walk, drive, bend, climb, kneel, crouch, and maintain balance. Must be able to occasionally carry items that weigh up to 100 lbs., such as IT hardware, computer terminals, and printers. Must have ability to occasionally push and pull over 100lbs. Must have ability to hear normal speech and overhead pages, use the telephone, and must have the ability for near vision, color vision, depth perception, seeing fine details and frequent ability of far vision. Frequent fine manipulation and firm grasping of both hands is required as well as prolonged simple grasping and prolonged use of the keyboards.

Mental

Must be able to prioritize, use good judgment, and be able to coordinate a variety of issues while being frequently interrupted. Must have prolonged ability to cope with high levels of stress, make decisions under high pressure, cope with anger/fear/hostility of others in a calm way, manage altercations, concentrate, handle a high degree of flexibility, handle multiple priorities in stressful situation, work alone, demonstrate high degree of patience, work alone, demonstrate high degree of patience, adapt to shift work, and frequently work in areas that are close and crowded. Must occasionally accept a flexible schedule to meet unit needs.

Environmental

May occasionally be exposed to infectious diseases, chemical agents, dust, fumes, gases, extremes in temperature or humidity, hazardous or moving equipment, unprotected heights, and loud noises.

ESSENTIAL FUNCTIONS

1. EHR System Configuration & Maintenance: Build, configure, maintain, and optimize EHR application modules, templates, order sets, clinical documentation tools, dictionaries, and related application components. Monitor system performance to ensure reliable operation.
2. Workflow Analysis & Process Improvement: Collaborate with clinical, administrative, and operational stakeholders to analyze current workflows, identify improvement opportunities, and design optimized workflows, data flows, and system solutions that support organizational goals.
3. Application Support & Issue Resolution: Provide application and technical support for user requests, functionality troubleshooting, configuration issues, and complex system problems. Work with vendors and internal teams to investigate, resolve, and prevent application failures.
4. Testing, Quality Assurance & Deployment Support: Lead and participate in unit, integration, regression, and workflow-based testing for upgrades, patches, new software deployments, and system enhancements. Develop test plans, create test data, evaluate results, and support successful production deployments. Assist in identifying and implementing test automation opportunities.
5. Change Management & System Enhancements: Perform application maintenance in compliance with established ITIL and change control processes. Ensure all modifications are documented, tested, approved, and deployed according to organizational standards. Participate in identifying, evaluating, and recommending system improvements and emerging technologies.
6. Data Integrity & Reporting Support: Support data quality initiatives, interface validation, data extraction processes, and regulatory reporting requirements. Assist with ensuring the accuracy and integrity of clinical and operational data.
7. Documentation Management: Create, maintain, and routinely review technical documentation, system specifications, administrative and user guides, workflow documentation, training materials, test plans, and change logs to ensure accuracy and usability.
8. Training & Knowledge Transfer: Demonstrate application functionality, contribute to training plans, develop user education materials, and provide training and support for end users regarding application functionality, workflows, and system updates.
9. Project & Implementation Participation: Serve as an active member of project and implementation teams, adhering to project plans and statements of work. Function as an analyst during application implementation and enhancement initiatives.
10. Ticket & Service Management: Prioritize and manage support tickets based on operational impact, maintain accurate ticket documentation and categorization, and participate in daily team discussions to facilitate knowledge sharing and issue resolution.
11. Cross-Functional Collaboration: Work with healthcare teams, stakeholders, and cross-functional departments to support operational excellence, software quality, process improvements, and successful technology adoption.
12. Compliance & Record Accuracy: Complete all required electronic health record entries accurately and timely and comply with applicable organizational policies, procedures, and regulatory requirements.
13. Participation in Organizational Initiatives: Participate in departmental workflow, testing, and project teams supporting electronic health record systems and other organizational initiatives.
14. Work Schedule Requirements: Participate in on-call rotations and work evenings, nights, weekends, holidays, and after-hours support as required.
15. Safety & Infection Control Compliance: Adhere to all organizational safety, infection prevention, PPE, cleaning, and decontamination protocols in accordance with current regulatory and organizational standards.
16. Ensure proper PPE is worn at all times while on duty including but not limited to, face mask, gloves, gown, isolation gown, NIOSH-approved N95 filtering facepiece respirator or higher, if available), and eye or face shield.
17. Complete all donning and doffing tasks in a safe acceptable method and discard of used PPE accordingly. (see CDC website for most current updates)
18. Complete task training for all routine cleaning and decontamination processes for all surfaces contaminated by a communicable disease to ensure a high level of patient, visitor, employee, and external customer satisfaction.
19. Other Duties: Perform other related duties as assigned by leadership.