EHR Application Analyst, Day Shift, Information Technology

Adventist HealthCare; Gaithersburg (MD); On-site; USD 56,000 - 81,000; Full time

Benefits offered by this job

Free employee parking

Medical, dental, vision coverage for员工

Employer-paid disability and life保险

Paid time off

Retirement contribution and match

Tuition reimbursement

Employee Assistance Program (EAP)

Job summary

Adventist HealthCare seeks an EHR Application Analyst to manage service desk requests and incidents, coordinating with vendors to resolve issues and document change requests. The role emphasizes clear communication with end users and fellow staff while following change management processes.

Requirements include a Bachelor’s degree in IT, science, or healthcare and 1–3 years in a related field, with preference for healthcare and EHR experience; strong attention to detail and teamwork are

Qualifications

• Bachelor’s degree in IT, science or healthcare.
• 1–3 years of experience required; healthcare experience preferred.
• Strong experience with an EHR is preferred.
• Effective and proactive communication, self-driven and detail-oriented.

Responsibilities

• Manage and resolve service requests and incidents via the service desk.
• Coordinate second and third level support with the systems vendor.
• Communicate with end users and team members on unresolved issues within SLAs.
• Complete system modifications or change requests following the change management process.
• Document needs assessments, processes, system requirements, change management, and training materials.
• Perform routine work within established policies with detailed instructions on new projects.

Skills

Effective communication

Detail-oriented

Teamwork

Independent

High-stress execution

Education

Bachelor’s degree in IT/science/healthcare

Job description

Support Center

As an EHR Application Analyst you will:

• Manage and resolve service requests and incidents that are assigned via the service desk ticketing system. Ensuring to follow standard operating procedures where applicable or defining new SOPs where needed.
• Coordinate second and third level support to resolve issues with the systems vendor.
• Communicate with end users and other team members on issues not resolved within defined service level agreements.
• Complete system modifications or change requests following the change management process.
• Document needs assessments, processes, system requirements, change management, and user training materials to ensure successful communication to both technical team and the end user.
• Perform a variety of routine work within established policies and procedures and receives detailed instructions on new projects and assignments.

Qualifications include:

• Bachelor’s degree in IT, science or healthcare.
• 1-3 years of experience required. Health care experience is strongly preferred.
• Strong experience with an EHR is also preferred.
• Effective and proactive communication, self-driven and independent with attention to detail.
• Highly organized, critical thinker, and detail-orientated with a fantastic attitude.
• Ability to work well in team-based management approach with excellent interpersonal skills.
• Ability to assume responsibility and exercise authority over assigned work functions.
• Solid understanding of HIPAA.
• Ability to execute in high stress situations.
• Seeks opportunities for learning and improvement.
• Ability to articulate ideas to both a technical and a non-technical audience.

Work Schedule:

Employment Type: Full-time

Hours per Week: 40 hours

Typical Daily Schedule: 9:00 AM–5:00 PM Monday through Friday

Shift Type: Day

Weekend Requirements: None

Holiday Requirements: None

On-Call: No

Pay Range:

$55,982.75 - $81,182.40

If the salary range is listed as $0 or if the position is Per Diem (with a fixed rate), salary discussions will take place during the screening process.

Under the Fair Labor Standards Act (FLSA), this position is classified as:

United States of America (Exempt)

At Adventist HealthCare our job is to care for you.

We do this by offering:

• Work life balance through nonrotating shifts
• Recognition and rewards for professional expertise
• Free Employee parking
• Medical, Prescription, Dental, and Vision coverage for employees and their eligible dependents effective on your date of hire
• Employer-paid Short & Long-Term Disability, Basic Life Insurance and AD&D (short-term disability buy-up available)
• Paid Time Off
• Employer retirement contribution and match after 1-year of eligible employment with a 3-year vesting period
• Voluntary benefits include flexible spending accounts, legal plans, and life, pet, auto, home, long term care, and critical illness & accident insurance
• Subsidized childcare at participating childcare centers
• Tuition Reimbursement
• Employee Assistance Program (EAP) support

As a faith-based organization, with over a century of caring for the communities in the Maryland area, Adventist HealthCare has earned a reputation for high-quality, compassionate care. Adventist HealthCare was the first and is the largest healthcare provider in Montgomery County.

If you want to make a difference in someone’s life every day, consider a position with a team of professionals who are doing just that, making a difference.

COVID-19 Vaccination

Adventist HealthCare strongly recommends all applicants to be fully vaccinated for COVID-19 before commencing employment. Applicants may be required to furnish proof of vaccination.

Tobacco and Drug Statement

Tobacco use is a well-recognized preventable cause of death in the United States and an important public health issue. In order to promote and maintain a healthy work environment, Adventist HealthCare will not hire applicants for employment who either state that they are nicotine users or who test positive for nicotine and drug use.

While some jurisdictions, including Maryland, permit the use of marijuana for medical purposes, marijuana continues to be classified as an illegal drug under the federal Controlled Substances Act. As a result, medical marijuana use will not be accepted as a valid explanation for a positive drug test result.

Adventist HealthCare will withdraw offers of employment to applicants who test positive for Cotinine (nicotine) and marijuana. Those testing positive are given the opportunity to re-apply in 90 days, if they can truthfully attest that they have not used any nicotine products in the past ninety (90) days and successfully pass follow‑up testing. ("Nicotine products" include, but are not limited to: cigarettes, cigars, pipes, chewing tobacco, e-cigarettes, vaping products, hookah, and nicotine replacement products (e.g., nicotine gum, nicotine patches, nicotine lozenges, etc.).

Equal Employment Opportunity
Adventist HealthCare is an Equal Opportunity/Affirmative Action Employer. We are committed to attracting, engaging, and developing the best people to cultivate our mission‑centric culture. Our goal is to have a welcoming, equitable, and safe place to work and grow for all employees, no matter their background. AHC does not discriminate in employment opportunities or practices on the basis of race, ethnicity, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, pregnancy and related medical conditions, protected veteran status, or any other characteristic protected by law.

Adventist HealthCare will make reasonable accommodations for applicants with disabilities, in accordance with applicable law. Adventist HealthCare is a religious organization as defined under applicable law; however, it will endeavor to provide reasonable accommodations for applicants’ religious beliefs.

Applicants who wish to request accommodations for disabilities or religious belief should contact the Support Center HR Office.