EHR and Data Coordinator

Washburn Center For Children; Minneapolis (MN); On-site; USD 34,000 - 40,000; Full time

Job summary

Kids for the Future is seeking an EHR and Data Coordinator to support the Credible system and agency data reporting. The role focuses on data integrity, cross-functional collaboration, and staff training on data tools.

You will work with Credible BI, MS Access, and other reporting systems to improve efficiency and reporting capabilities in a healthcare setting.

Qualifications

• Associate’s Degree in a related field is required.
• Bachelor’s Degree in a related field is preferred.
• 1 year experience in information and database management in a healthcare setting is required.
• Experience using Microsoft Word, Excel, SharePoint, Forms, Lists, Power Automate, etc. is required.
• Experience using EHR is required.
• 3–5 years of information and database management in healthcare is strongly preferred.
• Proficiency with data analysis tools (Power BI, Access, SQL, Excel) is strongly preferred.

Responsibilities

• Ensure data integrity, accuracy, and accessibility within Microsoft Access, Credible BI, and other data sources.
• Coordinate data flow from Credible into Access databases or reporting systems.
• Collaborate to refine systems to improve efficiency, completion rates, and reporting.
• Attend Data Team meetings and support QA reporting.
• Resolve issues with databases, EHR, Credible BI, or reports.
• Support transition from Access to Credible BI and related data improvements.
• Provide staff training during onboarding and ongoing.
• Run and distribute quality assurance reports.
• Engage in ongoing Credible system training and updates.

Skills

Power BI

SQL

Microsoft Access

Excel

EHR experience

Data analysis

Credible BI

Training delivery

Education

Associate’s Degree

Bachelor’s Degree preferred

Tools

Credible

Credible BI

Power Automate

SharePoint

Job description

• Location 1100 GLENWOOD AVE,Minneapolis, MN, 55405-1430,United States
• Base Pay $25.00 - $29.00 / Hour
• Employee Type FT Non-Exempt
• Required Degree 2 Year Degree

The EHR and Data Coordinator will support the utilization of the Electronic Health Record (EHR) system (Credible) and agency data and reporting systems. The position works cross-functionally and with agency leaders to improve Credible functionality as a means of gathering better data and driving increased efficiency for clinical and administrative teams. This position requires cross-functional collaboration to support staff in their use of Credible, troubleshooting solutions, and completing quality assurance. This position has responsibility for staff training during onboarding as well as needed throughout employment with support from the EHR Manager.

Reporting and Data Systems

• Ensure data integrity, accuracy, and accessibility within Microsoft Access, Credible BI, and other data sources
• Coordinate the flow of data from Credible into multiple Access databases or other reporting systems
• Partner with the Data and Operational Systems Analyst to refine and develop systems to improve efficiency, completion rates, and reporting capabilities
• Complete annual and semi-annual database review and set up to ensure agency is prepared to meet reporting requirements for both internal and external priorities
• Attend Data Team meetings as scheduled
• Proactively solve problems and address errors or issues with databases, EHR, Credible BI, or reports
• Complete tasks to support the shift from Access databases to Credible BI and related data improvement initiatives
• Complete calculations related to CSE reporting for clinicians across the agency across the agency
• Engage in ongoing continuing education about the use of the BI system by attending training and meetings hosted by Credible and other partners
• Run and distribute quality assurance reports

Credible Administration

• Resolve tickets submitted by end-users within the Credible Help ticketing system within identified SLA timeframes
• Support Credible updates/changes including a focus on data integrity, testing of workflows, and user training
• Import and export data from Credible, as needed
• Attend and participate in monthly Credible Trainer and act as note taker
• Attend relevant Qualifacts meetings and learning communities as requested
• Complete additional projects or duties as assigned

Process & Quality Improvement

• Collaborate with the quality/assurance, compliance, and IT teams to execute quality improvement initiatives
• Review assigned quality assurance reports, and generate and resolve QA tickets within Credible Help through collaboration with clinicians, supervisors, and others
• Maintain a basic understanding of clinical services, documentation, billing, and governing rules (state and federal)
• Partner with the HIM team and other operations teams to test processes, collaboratively solve problems, and address gaps in workflow
• Participate in ongoing agency committees, teams, or groups including Quality Assurance Team
• Ongoing participation in projects related to compliance, EHR system enhancements and upgrades, and new product roll out
• Complete additional projects or duties as assigned

Staff Training & Support

• Support onboarding and offboarding processes ensuring employee profiles are configured correctly
• Collaborate with HR and Staff Changes team to update employee profiles, including CSE changes
• Serve as the agency’s primary Credible 101 trainer
• Provide other training as needed related to Credible
• Complete quality assurance to ensure supervision plans are completed in accordance with agency and board standards

Requirements

• Associate’s Degree in a related field is required
• Bachelor’s Degree in a related field is preferred
• 1 year experience in information and database management in a healthcare setting is required
• Experience using Microsoft Word, Excel, SharePoint, Forms, Lists, Power Automate, etc. is required
• Experience using EHR is required
• 3 – 5 years of experience in information and database management in a healthcare setting is strongly preferred
• Proficiency with data analysis tools (Power BI, Microsoft Access, SQL, Excel, etc.) is strongly preferred

• High attention to detail
• Ability to work independently and cross-functionally, including training across operations based on business needs
• Ability to take in new information quickly and distill large amounts of information and data into key action items and summarize information
• Ability to appropriate triage and prioritize questions and work items with flexibility
• Strong and effective listening, written, and oral communication skills
• Strong critical thinking and problem-solving skills
• Ability to design, develop, and deliver functional skills training
• Ability to handle confidential information with integrity and within privacy standards
• Ability to work with a diverse population
• Ability to deliver high-quality customer service to end-users within the agency

Position Expectations

• First 90 days (about 3 months) of employment are required to be on-site 5 days a week with flexibility to adjust to hybrid (will be discussed at 90-day mark)
• Required to be on site a minimum of 3 days per week or as required based on business needs, if hybrid role is approved after first 90 days (about 3 months).
• Attend meetings in person if required
• Cameras on environment during virtual meetings unless camera off or camera optional is discussed at start of meeting