Efficient Online Grocery Picker & Pickup Specialist

Smith's Food & Drug Centers; Ogden (UT); On-site; USD 19,286,000 - 24,797,000; Full time

Job summary

Smith's Food & Drug Centers in Ogden, UT is seeking an Online Grocery Pick-Up Clerk to efficiently select and assemble online orders for customers, ensuring freshness and proper handling. This role emphasizes speed, accuracy, and friendly service.

You will work with the In-Store Grocery Picker and e-Commerce team to communicate substitutions, process payments at the POS, and load orders to customers' cars for pickup. The position requires teamwork, safety compliance, and customer satisfaction.

Qualifications

• Ability to work without supervision.
• Ability to read shelf tags.
• Basic math skills (counting, addition, subtraction).
• Excellent oral/written communication skills.

Responsibilities

• Online Grocery Pick-Up Clerk selects and gathers products for customers' online orders in the most efficient manner with attention to freshness and quality.
• In-Store Grocery Shopper initiates and completes selection process for customers' online orders.
• Assemble orders, process coupons and payment, and deliver and load orders to cars for pickup.
• Scan and bag orders on the go while following bagging standards.
• Communicate substitutions or exceptions to customers at pickup.
• Meet/exceed customer expectations for ease of shopping, variety, freshness, and cleanliness.
• Adhere to local, state, and federal laws, food safety procedures, and company guidelines.
• Receive orders from Order Selector and store products in optimal temperature zones.
• Follow directions in the note section.
• Ensure order accuracy and load into customers' cars.
• Process orders through the POS system.
• Follow substitution policies for out-of-stock items.
• Maintain organization of staging areas and equipment.
• Report discrepancies to e-Commerce supervisor.
• Inspect equipment and notify management of repairs.
• Open/close procedures.
• Assist in training new e-Commerce team members.
• Meet/exceed productivity standards.
• Work cooperatively in high paced and sometimes stressful environment.

Skills

Ability to read shelf tags

Basic math skills

Excellent communication skills

Ability to work without supervision

Job description

Smith's Food & Drug Centers in Ogden, UT is seeking an Online Grocery Pick-Up Clerk to efficiently select and assemble online orders for customers, ensuring freshness and proper handling. This role emphasizes speed, accuracy, and friendly service.

You will work with the In-Store Grocery Picker and e-Commerce team to communicate substitutions, process payments at the POS, and load orders to customers' cars for pickup. The position requires teamwork, safety compliance, and customer satisfaction.