Efficiency Program Manager

City of New York; New York (NY); On-site; USD 120,000 - 140,000; Full time

Job summary

City of New York's Mayor’s Office seeks a Special Assistant (MA)-MGRL to lead data and technology strategy across agencies. You will partner with senior leadership to shape programs, governance, and delivery of tech initiatives that improve services and efficiency.

The role requires strong analysis, stakeholder engagement, and experience in government operations, with responsibilities spanning data governance, vendor management, and project delivery in a complex urban environment.

Qualifications

• Master's degree and at least 3 years of research experience in the relevant field, or 5+ years in government with leadership.
• At least 3 years in a consultative, managerial, or executive capacity.
• Experience managing databases, indexing, query optimization, and security.
• Experience establishing data governance practices.

Responsibilities

• Identify technology needs and challenges with senior leadership.
• Collaborate with external partners and city data to leverage resources.
• Evaluate solutions, assess vendors, and negotiate contracts.
• Build strong relationships with stakeholders across agencies.
• Design and maintain scalable, secure technology infrastructure.
• Manage software development projects from requirements to deployment.
• Ensure timely delivery of high-quality software solutions.

Skills

Data governance

Database management

Analytics

Communication

Education

Master's degree in public policy, data analytics, or related field

Tools

SQL

Relational databases

Job description

The Agency You’ll Join

The New York City Mayor’s Office is responsible for overseeing city services throughout the five boroughs, coordinating public agencies and departments, and managing public property. The administration is leading the fight in making the city more affordable, reducing inequality, improving public safety, ensuring delivery of efficient and effective services, and working to make New York City’s economy stronger. We value leadership, transparency, fairness, and efficiency as we actively seek diverse talents from various sectors to join our team. For current job opportunities, visit our careers page.

The Agency You’ll Join

The New York City Mayor’s Office is responsible for overseeing city services throughout the five boroughs, coordinating public agencies and departments, and managing public property. The administration is leading the fight in making the city more affordable, reducing inequality, improving public safety, ensuring delivery of efficient and effective services, and working to make New York City’s economy stronger. We value leadership, transparency, fairness, and efficiency as we actively seek diverse talents from various sectors to join our team. For current job opportunities, visit our careers page.

The Team You’ll Work With

The Office of the First Deputy ensures that City government runs efficiently and focuses on many of the administration’s top priorities – from creating opportunities for young people to strengthening the city’s civic infrastructure – the office works in partnership with stakeholders inside and outside of city government to develop, scale, coordinate, and deliver policies, plans and operations in an equitable and sustainable way.

The Efficiency Team works in collaboration with the Innovation team to support the implementation of Mayoral priorities with a focus on data analysis and the development of initiatives and business solutions that ensure city services are both cost efficient and deliver improved customer experience. While the I-team will focus on mapping systems, identifying pain points, research and engagement, the E-team will serve as agency integrators and systems experts to ensure solutions can be effectively implemented and that agencies receive support in doing so. The Team will also be tasked to support initiatives generated by agencies and leadership that deliver on these goals.

The team is responsible for supporting the implementation of Executive Order 12 and managing the goals of identified savings in the budget process. The team works collaboratively across agencies to respond to identified challenges and recommend solutions or strategies as needed.

The Problems You’ll Solve

• Collaborate with senior leadership to identify technology needs, opportunities, and challenges to enhance program effectiveness.
• Collaborate with external partners, vendors, and technology providers and city data to leverage their expertise and resources effectively.
• Evaluate potential technology solutions, conduct vendor assessments, and negotiate contracts to meet program requirements.
• Foster strong relationships with stakeholders, including other City and government agencies.
• Help to design and maintain the program's overall technology infrastructure, ensuring scalability, reliability, and security.
• Manage software development projects, from requirements gathering and solution design to implementation, testing, and deployment.
• Ensure timely delivery of high-quality software solutions, leveraging effective project management.

About You

• You will be reporting to the Senior Advisor for Efficiency and Operations, the Efficiency Program Manager will be responsible for data and technology strategy.
• You have knowledge of data analysis, research, and program evaluation methodologies.
• You have willingness to adapt to new data structures and tackle novel problems creatively.
• You are willing to take on new responsibilities within scope and expand as data needs change
• You have established data governance practices and oversee the management and utilization of program data.
• You develop data analytics capabilities to derive insights, monitor program performance, and inform decision-making processes.

Minimum Qualifications

• A master's degree from an accredited college or university and three years of responsible full‑time research experience in the appropriate field of specialization; or
• A minimum of 5 years of relevant professional experience in government or public administration, business strategy and operations, workforce planning and development, or a related field, of which at least three years must have been in a responsible consultative, managerial or executive capacity.
• Experience managing databases including structuring databases, creating indexes, optimizing queries, and managing security.
• Experience creating and instituting data governance practices.

Preferred Skills

• You have experience working within NYC government or other comparable government ecosystems. - You have very strong communication skills and a demonstrated ability to work with diverse stakeholders.

Public Service Loan Forgiveness

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/.

Residency Requirement

New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of the interview.

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.

Special Assistant (MA)-MGRL - 0668A

, $120,000.00 – $140,000.00