Educator, Front End Revenue Cycle

Rochester Regional Health; United States; Remote; USD 10,000 - 60,000; Full time

Job summary

A leading healthcare provider is seeking a Front End Revenue Cycle Educator in Rochester to support and educate team members on patient access operations. The role focuses on optimizing workflows and ensuring adherence to best practices aimed at improving patient experiences and organizational metrics.

Qualifications

• 3 years previous experience in office operations or Patient Access operations.

Responsibilities

• Educates front end users on expected standards.
• Supports revenue cycle scorecard metrics.
• Tracks gaps in training and workflows.

Skills

Problem Solving

Team Collaboration

Communication

Job description

Position Summary:
The Front End Revenue Cycle Educator position educates front end users on the expected standards for key deliverables including but not limited to; patient experience, quality care, fiscal responsibility and team member satisfaction. Provides ongoing education and acts as a resource for front end users. Consistently supports front end revenue cycle scorecard metrics and ensures they are met. The Educator supports the organization best practices; develops an action plan for those areas in which best practices are unable to be followed. In working with the leadership, the educator will identify areas of probable concern and opportunities for optimization either requiring request for change or a modification in workflow. Will be able to recognize and escalate inappropriate workflows in order to stop downstream complications.

Key Responsibilities:
• Is a resource to the Ambulatory departments to answer questions and troubleshoot system problems that relate to front end revenue cycle curriculum.
• Continues to create and update educational tools to supplement Care Connect training and standard system upgrades.
• Orients new team members to standard expectations of the Access Associate Role.
• Provides classroom, or one on one support to identified team members.
• Acts as a resource for questions regarding standardized workflows.
• Tracks and documents correlations in gaps of training and workflows
• Supports best practices to help meet revenue cycle metrics scorecard.
• In collaboration with Corporate Compliance, Site Leadership and FERC/Patient Access Leadership, ensures that all regulatory procedures are followed.

Minimum Qualifications:
• 3 years previous experience in office operations or Patient Access operations.

EDUCATION:

LICENSES / CERTIFICATIONS:

PHYSICAL REQUIREMENTS:

S - Sedentary Work - Exerting up to 10 pounds of force occasionally Sedentary work involves sitting most of the time, but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.

For disease specific care programs refer to the program specific requirements of the department for further specifications on experience and educational expectations, including continuing education requirements.

Any physical requirements reported by a prospective employee and/or employee’s physician or delegate will be considered for accommodations.

PAY RANGE:

$21.00 - $25.00

CITY:

Rochester

POSTAL CODE:

14617

The listed base pay range is a good faith representation of current potential base pay for a successful full time applicant. It may be modified in the future and eligible for additional pay components. Pay is determined by factors including experience, relevant qualifications, specialty, internal equity, location, and contracts.

Rochester Regional Health is an Equal Opportunity/Affirmative Action Employer.
Minority/Female/Disability/Veterans by a prospective employee and/or employee’s Physician or delegate will be considered for accommodations.