Educational Services Consultant

Manhattan Associates; Atlanta (GA); On-site; USD 50,000 - 90,000; Full time

Job summary

An established industry player seeks an Educational Services Consultant to prepare and deliver training materials for clients in the supply chain sector. This role involves creating documentation, conducting training sessions, and ensuring the accuracy of training content. With a focus on problem-solving and client management, you will work with diverse teams to enhance user knowledge of advanced software solutions. If you are passionate about education and technology, this is the perfect opportunity to make a significant impact in a dynamic environment.

Benefits

Cultural Celebrations

Volunteer Opportunities

Diversity and Inclusion Programs

Qualifications

• 1-5+ years of experience in education, consulting, or product development.
• Thorough knowledge of product lines and advanced problem-solving techniques.

Responsibilities

• Prepare training materials and conduct training classes for clients.
• Support customer training efforts before, during, and after go-live.

Skills

Technical Training

Client Management

Problem Solving

Communication Skills

Education

BS/BA in a Technical Field

Tools

SAP Enable Now

Warehouse Management Systems

Job description

We create possibilities that move life and commerce forward

Welcome to Manhattan. Every day, our supply chain commerce technology connects two billion people to 20 billion consumer choices. In the warehouse, on the road and in the store, we make what was once impossible, possible. If you want to tackle complex problems and redefine markets, you’ve come to the right place.

Want to work with world class clients? We consult with global leaders in retail, pharma and wholesale to support their end-user training on supply chain software solutions, as provided by Manhattan Associates.

An Educational Services Consultant

• Prepares training materials and documentation for customers.
• Conducts in-house and on-site training classes for internal and external customers regarding operation and features of Manhattan Associates’ various products.
• Utilizes SAP Enable Now (and any other relevant training development software).
• Operates under minimal supervision, with wide latitude for independent judgment.
• Usually requires 1-5+ years of experience in technical training, field sales, product support and/or consulting.

An Educational Services Consultant will have direct contact with client’s technical and warehouse personnel. Must possess thorough knowledge of most product lines with specific expertise in application of advanced problem-solving techniques. Must be familiar with Supply Chain Industry and have experience with Warehouse Management systems.

This role involves limited travel overall (approximately 25% annually). However, when travel is required, it typically occurs in concentrated periods—such as 3 to 4 consecutive weeks—rather than being spread out across the year to accommodate our clients' end user training windows.

MINIMUM REQUIREMENTS –

• 1-5+ years of experience in education, human resources, client management, system administration, consulting, product development, project implementation or equivalent demonstrable skills.

EDUCATION REQUIREMENTS –

• BS/BA or higher in a technical field or related work experience

Principal Duties and Responsibilities –

• Prepares training materials and documentation for customers. Records, edits and maintains training simulations, documentation and training materials such as SOPs, quick reference guides, etc. Ensures that materials and documentation are technically accurate and conforms to Manhattan’s style.
• Conducts intermediate to advanced-level in-house and on-site classes on developed training, soft skills,and operations of Manhattan Associates’ products.
• Supports customer end user training efforts before, during and after go-live.
• Prepares reports of project progress and performance forclient and Manhattan management teams upon request.
• Confers with internal management and staff to determine product information and subsequent training objectives.
• Proficient with Manhattan Associates’ products and other software.

ADDITIONAL CHARACTERISTICS –

• Possesses and applies comprehensive knowledge of Manhattan products and/or platforms to the completion of complex assignments.
• Advanced knowledge of industry practices and procedures.
• Responsible for training planning, creation, testing, implementation, analysis and modifications. Responsible for achievement of quality and service standards, facilitation of teamwork, and mentoring/career advising/ training.
• May provideinput in development of project plans/budgets
• May contribute to change management, communications, and training strategies for customers.
• Meets utilization expectations
• Contributes to the learning of others and processes through knowledge sharing, including contribution to publications, case studies, marketing effort and project tools improvement
• Assists with administrative tasks
• Provides guidance to other employees

#LI-TS1

Committed to diversity and inclusion

At Manhattan, it’s about more than just the work. From cultural celebrations to interest groups to volunteer opportunities, your true self is always welcome here. Our team members’ backgrounds, experiences and perspectives add to us as a whole and make us unique.

We are proudly an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a veteran. In the United States, Manhattan Associates participates in the Employment Eligibility Verification Program (E-Verify) operated by the Department of Homeland Security in partnership with the Social Security Administration. Participation in the E-Verify Program allows Manhattan to confirm the employment eligibility of all newly hired employees after the Employment Eligibility Verification Form (Form I-9) has been completed.