Education Services Practice Director - North America and Europe

Veeva Systems, Inc.; United States; Remote; USD 175,000 - 225,000; Full time

Job summary

A leading company is seeking an Education Services Practice Director to oversee training delivery in North America and Europe. This role involves managing a team of instructors, ensuring high-quality learning experiences, and achieving business goals. The ideal candidate will have extensive experience in service delivery and a strong commitment to customer satisfaction.

Benefits

Medical, dental, vision, and basic life insurance

Flexible PTO and company paid holidays

1% charitable giving program

Qualifications

• 7+ years managing strategic sale and delivery of services.
• 5+ years managing a team of 15+ instructors.

Responsibilities

• Manage and mentor the training team to foster a high-performance culture.
• Operationalize class schedules and delivery modalities.
• Establish and manage capacity planning and performance metrics.

Skills

Leadership

Analytical Skills

Communication

Education

Bachelor’s degree

Job description

Education Services Practice Director - North America and Europe

Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $2B in revenue in our last fiscal year with extensive growth potential ahead.

At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We're not just any public company – we made history in 2021 by becoming apublic benefit corporation (PBC), legally bound to balancing the interests of customers, employees, society, and investors.

As aWork Anywhere company, we support your flexibility to work from home or in the office, so you can thrive in your ideal environment.

Veeva Education Services designs and delivers training and certification programs that drive the successful implementation, administration, and adoption of Veeva products. Serving customers, partners, and employees, our mission is to build a competent ecosystem of Veeva users worldwide. We are seeking an experienced leader to drive the growth and effectiveness of our training delivery practice in North America and Europe. This role is critical to scaling our training offerings to meet the needs of a rapidly expanding market. Reporting to the VP Education Services, you will oversee a distributed team of technical instructors and training coordinators ensuring their success in delivering high-quality learning experiences while achieving key business metrics.

The successful candidate is a self-directed servant leader with a demonstrated work ethic and high levels of productivity. You are equally adept at developing people and running a business, with proven expertise in managing profitable training P&L (capacity planning, budgeting, forecasting, and expense management). You bring strong analytical skills to assess delivery team contributions through process, metrics, and planning, and you excel at creating development programs that deepen real-world skills and knowledge for your team. As a coach and mentor, you guide the instructor team in adopting new methods and tools to deliver innovative training services.

With a commitment to above-and-beyond customer satisfaction, you thrive in creating productive cross-departmental and cross-geographical partnerships that drive business success. Your ability to balance strategic thinking with hands-on execution will be critical to scaling operations and achieving results in this high-impact role.

What You'll Do

• Serve as an Education Services Ambassador; educate Veeva customers, partners, and internal teams on training to accelerate customer time-to-value with Veeva
• Manage and mentor the training team, fostering a high-performance, collaborative culture while providing professional development opportunities to advance the skills and knowledge of the instructor team in accordance with business goals
• Attract, hire, and design onboard programs to ensure new instructors are billable within three months
• Operationalize class schedules and delivery modalities best suited to the region to achieve utilization and revenue goals
• Spearhead task automation and program innovation projects to improve learner experience; share best practices globally
• Implement in-region Authorized Instructor program to scale delivery of classes through partnerships
• Establish and manage capacity planning, forecasting, and performance metrics to ensure efficient resource allocation and achievement of financial business goals
• Support business development efforts and orchestrate smooth handoffs from sales to delivery
• Regularly report progress to senior management, highlighting successes, risks, and opportunities for improvement

Requirements

• 7+ years of experience managing the strategic sale and professional delivery of services to customers and partners in a for-profit training or professional services organization (this role is not suited to L&D or Sales Training leaders)
• Proven track record of fiscal responsibility in attaining annual sales and revenue targets of USD $20M or more
• 5+ years of experience managing a team of 15+ instructors or billable services personnel across a distributed workforce; bonus points if you have experience as a technical instructor
• Demonstrated ability to apply critical thinking to managing the sale of in-region learning plans, resource planning, class scheduling, and revenue reporting of a training business
• Outstanding verbal and written communication skills, with the ability to articulate ideas effectively, clearly, and concisely to all levels of the organization, including senior management
• Proven ability to establish strong relationships with extended Education Services teams and other departments, such as Sales and Professional Services
• A background in life sciences is a plus but not required
• Based in the US, preferably in the Eastern timezone with reasonable access to an airport; up to 15% travel for customer onsite meetings and summits
• Bachelor’s degree or equivalent work experience required
• Medical, dental, vision, and basic life insurance
• Flexible PTO and company paid holidays
• 1% charitable giving program

Compensation

• Base pay: $175,000 - $225,000
• The salary range listed here has been provided to comply with local regulations and represents a potential base salary range for this role. Please note that actual salaries may vary within the range above or below, depending on experience and location. We look at compensation for each individual and base our offer on your unique qualifications, experience, and expected contributions. This position may also be eligible for other types of compensation in addition to base salary, such as variable bonus and/or stock bonus.

Veeva’s headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world.

Veeva is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristics protected by local laws, regulations, or ordinances. If you need assistance or accommodation due to a disability or special need when applying for a role or in our recruitment process, please contact us [e-mail] .

Work Where It’s Best for You

Work Anywhere means you can work in an office or at home on any given day. It’s about getting the work done in the way and place that works best for each person. This applies across all locations and departments.

Work Anywhere does not mean work at any time. We have predictable core hours where employees are generally available for meetings and collaboration. Employees are focused and available during core hours.

We invest in our offices to make them places where our employees like to go. If you work in the office three or more days a week, you will have a dedicated office workspace. Our offices function as hubs to draw people in, create social bonds, and where random connections and mixing of ideas happen. We’re investing more in offices, culture, and offsite meetings, not less.

Product teams are organized in regional product hubs for optimal collaboration and live within a time zone of their hub. Our current product hubs are located in Pleasanton, Columbus, Boston, Kansas City, New York City, Raleigh, and Toronto. We create opportunities for teams to get together in person regularly.

Customer-facing roles, such as Sales and Professional Services, live near and/or travel to their customers.

When an employee moves within a country it does not cause a change in salary. Where you live impacts you and your family. Not knowing if your compensation will change if you move can cause stress and uncertainty for everyone. We wanted to eliminate that.

Work at Veeva. Work where it’s best for you.

A different kind of company. A Public Benefit Corporation.

Unlike a traditional corporation, whose only legal duty is to maximize shareholder value, PBCs consider their public benefit purpose and the interests of those materially affected by the corporation’s conduct—including customers, employees, and the community—in addition to shareholders’ interests.

What sets us apart

In February 2021, Veeva became the first public company to convert to a Public Benefit Corporation (PBC).

Unlike a traditional corporation, whose only legal duty is to maximize shareholder value, PBCs consider their public benefit purpose and the interests of those materially affected by the corporation’s conduct—including customers, employees, and the community—in addition to shareholders’ interests.

Veeva’s public benefit purpose is to help make the industries we serve more productive and create high-quality employment opportunities.

“Veeva’s engineering teams take a pragmatic approach to software development. We offer an ideal environment for engineers who value focus, speed and integrity in their work.”