Education Services Manager

Copeland; United States; Hybrid; USD 85,000 - 110,000; Full time

Benefits offered by this job

Medical insurance

Dental and vision coverage

401(k) plan

Paid parental leave

Vacation and holiday leave

Job summary

Copeland is seeking an Education Services Manager in Sidney, OH to standardize and elevate HVACR training across contractors and internal teams. The role focuses on building curriculum, partnering with SMEs, and delivering engaging education across multiple formats.

You will lead projects, monitor outcomes, and ensure training quality while traveling up to 10% and operating in a hybrid in-office model.

Qualifications

• Bachelor’s degree in education, human resources or a related discipline.
• Strong leadership and communication skills.
• Experience with training program development and management.
• Ability to monitor budgets and manage multiple projects.

Responsibilities

• Design trainings and curriculum focused on HVAC/R.
• Create monthly department statistic reports.
• Manage department assets (shipments, quantity, condition).
• Develop engaging learning activities and content for various delivery modes.
• Collaborate with SMEs to gather content for classroom, online and blended courses.
• Monitor learning outcomes and update courses for relevance and quality.
• Lead virtual and in-person training events for internal and external learners.

Skills

Leadership

Communication

Problem solving

Budget management

Articulate 360

Education

Bachelor's degree in education or related

Master's degree preferred

Tools

Articulate 360

Job description

About Us

We are a global climate technologies company engineered for sustainability. We create sustainable and efficient residential, commercial and industrial spaces through HVACR technologies. We protect temperature-sensitive goods throughout the cold chain. And we bring comfort to people globally. Best-in-class engineering, design and manufacturing combined with category-leading brands in compression, controls, software and monitoring solutions result in next-generation climate technology that is built for the needs of the world ahead.

We are a global climate technologies company engineered for sustainability. We create sustainable and efficient residential, commercial and industrial spaces through HVACR technologies. We protect temperature-sensitive goods throughout the cold chain. And we bring comfort to people globally. Best-in-class engineering, design and manufacturing combined with category-leading brands in compression, controls, software and monitoring solutions result in next-generation climate technology that is built for the needs of the world ahead.

Whether you are a professional looking for a career change, an undergraduate student exploring your first opportunity, or recent graduate with an advanced degree, we have opportunities that will allow you to innovate, be challenged and make an impact. Join our team and start your journey today!

Job Description

If you are an expert Education Services Manager, Copeland has an exciting opportunity for you. Based at our compression headquarters in Sidney, OH, you will ensure that current contractors and the next generation of contractors will receive the highest level of training when it comes to HVACR system fundamentals, system operation and maintenance, and compression technologies.

As An Education Services Manager, You Will

• Design trainings/curriculum focused on HVAC/R


• Create monthly department statistic report


• Manage department assets (shipments, quantity, condition)


• Look for opportunities to streamline and expand trainings


• Create engaging learning activities and compelling course content that enhances retention and learning process


• Identify and analyze appropriate learning solutions based on training requirements


• Manages overall projects to ensure a globally consistent training experience that directly impacts employee success.


• Write learning objectives used to measure learning outcomes and provide recommendations for interface design, sequencing of instruction, and use of needs assessments


• Collaborate/partner with subject matter experts to gather information, verify training material content, identify target audience’s training needs to produce classroom, scenario-based, and online courses (including self-led and instructor-led programs, e-learning, blended learning, multimedia content, onboarding, asynchronous learning, and other supporting materials) and engaging and effective instructional and training materials covering a range of technical, operational, and soft skills training


• Assess performance outcomes to determine instructional effectiveness of course materials and review existing courses for relevancy, quality, and consistency and work with subject matter experts to implement revisions or updates as appropriate.


• Monitor industry trends and present recommendations for on-demand education, including topics of interest and delivery methods.


• Continually explore new technologies for potential application to instructional problems and associated performance improvement efforts


• Moderate or facilitate virtual training events for internal and external learners


• Assist or manage in-person training events for internal and external learners


• Collaborate with team and marketing to promote all training

Required Education, Experience, & Skills

• Bachelor’s degree in education, human resources or a related discipline


• 5 years related work experience


• Knowledge of learning and development best practices


• A proven track record of training program development and management


• Excellent leadership skills


• Excellent written and oral communication skills


• Problem solving skills are essential


• Ability to monitor and maintain a budget


• Ability to multitask and jump between multiple items at any given time


• Ability to work independently to schedule and lead meetings, gather information and consistently meet deadlines for project deliverables


• Experience with Articulate 360


• Ability to travel up to ~10%.

Preferred Education, Experience, & Skills

• Master’s degree in education, human resources or a related discipline


• 10 years related work experience


• Proficiency in educational software, databases, current technology trends


• 3D modeling experience a plus


• HVAC/R experience an advantage

Collaboration First Hybrid Work Arrangements:

This role is hybrid eligible with the requirement to be in office at least three days per week. Colleagues are expected todemonstratea collaboration first mindset, which is the understanding that teams will work together in-personand colleagues should be flexible to adjust their hybrid days based on business needs. You will have an opportunity to work with your team and leader todeterminewhen you should be inofficeto drive meaningful connections and to best serve our customers.

Why Work in the Greater Miami Valley Area

Our facilityis located inSidney, OH, convenientlylocatedwithin driving distance to several larger cities, such asDayton,Troy, andColumbus. The area’sgenerally lowcosts of living, excellent schoolsystems, andlow crime rates create a family-friendly environment. The area is home to several growing communities with restaurants, festivals, shopping, and arts scenes that make them exciting places to live and work.

About Our Location

Our newly renovated Sidney campus has1M square feetof manufacturing floor with anadditional120k square feet of leading-edge lab facilities. This location is the headquarters for our HVACR Americas business unit. Through our many years of compressorexpertise, our products help bring comfort and convenience torefrigeration,commercial, industrial, and residential spaces. Approximately 1600 employees work in Sidney, who all support a multitude of business functions. With the blend of businesses and functions represented underthis oneroof, there are many opportunities for advancement within the Sidney location.Learn more about us!

Our Commitment to Our People

Across the globe, we are united by a singular Purpose: Sustainability is no small ambition. That’s why everything we do is geared toward a sustainable future—for our generation and all those to come. Through groundbreaking innovations, HVACR technology and cold chain solutions, we are reducing carbon emissions and improving energy efficiency in spaces of all sizes, from residential to commercial, and industrial.

Our employees are our greatest strength. We believe that our culture of passion, openness, and collaboration empowers us to work toward the same goal - to make the world a better place. We invest in the end-to-end development of our people, beginning at onboarding and through senior leadership, so they can thrive personally and professionally.

Benefits

• Flexible and competitive benefits plans offer the right options to meet your individual/family needs: medical insurance plans, dental and vision coverage, 401(k) and more. We provide employees with flexible time off plans, including paid parental leave, vacation and holiday leave.

Together, we have the opportunity – and the power – to continue to revolutionize the technology behind air conditioning, heating and refrigeration, and cultivate a better future. Learn more about us and how you can join our team!

Our Commitment to Inclusion & Belonging

At Copeland, we cultivate a strong sense of inclusion and belonging where individuals of all backgrounds, and with diverse perspectives, are embraced and treated fairly to enable a stronger workforce. Our employee resource groups play an important role in culture and community building at Copeland.

Work Authorization

Copeland will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1 with OPT or CPT, H-1, H-2, L-1, B, J or TN, or who need sponsorship for work authorization now or in the future, are not eligible for hire.

Equal Opportunity Employer

Copeland is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.

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