Education Program Strategist

SupportFinity™; San Francisco (CA); Hybrid; USD 149,000 - 215,000; Full time

Benefits offered by this job

Health, dental & vision benefits

Retirement with company contribution

Generous PTO

Learning & development stipend

Work-from-home stipend

Job summary

SupportFinity™ is seeking an Education Program Strategist to enhance customer learning programs from first‑time activation to advanced enablement. The ideal candidate will drive education strategy and develop scalable content to boost product adoption and customer retention.

Located in San Francisco or available remotely in the United States, candidates should have 5+ years of relevant experience and a strong background in organizational skills and content strategy.

Qualifications

• 5+ years of experience in customer education, enablement, or instructional design within a SaaS or product-led environment.
• High organization and the ability to build scalable systems.
• Experience building systems that support intake, triage, prioritization, and delivery for content requests.

Responsibilities

• Drive customer education strategy by building structured curricula.
• Develop and maintain education content across formats and channels.
• Establish metrics for activation, usage, and retention.

Skills

Customer education experience

Organizational skills

Content creation

Figma experience

Job description

Figma is growing our team of passionate creatives and builders on a mission to make design accessible to all. Figma’s platform helps teams bring ideas to life—whether you’re brainstorming, creating a prototype, translating designs into code, or iterating with AI. From idea to product, Figma empowers teams to streamline workflows, move faster, and work together in real time from anywhere in the world. If you’re excited to shape the future of design and collaboration, join us!

Core to Figma’s success—and heart—is our community. We care deeply about empowering our community, particularly through a time of rapid change in the industry, and one of the ways we can do that is through education.

To help with this, we’re looking for an Education Program Strategist who will architect, introduce, and grow our customer learning programs, covering everything from first‑time activation to advanced enablement. The role combines content planning, pedagogical design, and operational oversight to build repeatable processes that help our teams empower customers to get the most from Figma.

Success in this role is defined by accelerating new users to meaningful activation milestones and delivering educational programs that drive measurable improvements in product adoption, account growth, and retention. Training content will become a foundational, scalable asset that enables Advocates, Sales, Partnerships, and Marketing to better support customers. The customer education function will operate with clarity and predictability, supported by well‑defined roles, standardized processes, and measurable outcomes.

This is a full‑time role that can be held from one of our US hubs or remotely in the United States.

What you’ll do at Figma:

• Help drive the company’s customer education strategy by working with the team to build structured curricula that guide customers from their first login to advanced, high‑value workflows
• Develop and maintain a portfolio of education content across formats and channels that iterate quickly alongside the product
• Partner with cross‑functional teams to ensure education initiatives support product launches, adoption goals, and key customer milestones
• Establish metrics for activation, usage, and retention; analyze content performance and continuously iterate to improve outcomes
• Project‑manage content development efforts across a variety of functions (motion designers, education designers, content strategists) and coordinate timelines with content distribution teams

We’d love to hear from you if you have:

• 5+ years of experience in customer education, enablement, or instructional design within a SaaS or product‑led environment
• High organization and the ability to build scalable systems, including campaign and content calendars
• Thriving in a fast‑paced environment, matching high product velocity, and balancing strategic thinking with hands‑on execution
• Experience building systems that support intake, triage, prioritization, and delivery for content requests
• Hands‑on experience with Figma or similar technologies

While not required, it’s an added plus if you also have:

• Experience working closely with marketing teams on content distribution

Pay Transparency Disclosure

If based in Figma’s San Francisco or New York hub offices, this role has the annual base salary range stated below. Job level and actual compensation will be decided based on factors including, but not limited to, individual qualifications objectively assessed during the interview process (including skills and prior relevant experience, potential impact, and scope of role), market demands, and specific work location. The listed range is a guideline, and the range for this role may be modified. For roles that are available to be filled remotely, the pay range is localized according to employee work location by a factor of between 80% and 100% of range. Please discuss your specific work location with your recruiter for more information.

Annual Base Salary Range:

$149,000—$215,000 USD

Figma offers equity to employees, as well as a competitive package of additional benefits, including health, dental & vision, retirement with company contribution, parental leave & reproductive or family planning support, mental health & wellness benefits, generous PTO, company recharge days, a learning & development stipend, a work‑from‑home stipend, and cell phone reimbursement. Figma also offers sales incentive pay for most sales roles and an annual bonus plan for eligible non‑sales roles. Figma’s compensation and benefits are subject to change and may be modified in the future.

At Figma we celebrate and support our differences. We know employing a team rich in diverse thoughts, experiences, and opinions allows our employees, our product and our community to flourish. Figma is an equal opportunity workplace – we are dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity/expression, veteran status or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

Examples of accommodations

• Holding interviews in an accessible location
• Enabling closed captioning on video conferencing
• Ensuring all written communication be compatible with screen readers
• Changing the mode or format of interviews

To ensure the integrity of our hiring process and facilitate a more personal connection, we require all candidates keep their cameras on during video interviews. Additionally, if hired you will be required to attend in‑person onboarding.

By applying for this job, the candidate acknowledges and agrees that any personal data contained in their application or supporting materials will be processed in accordance with Figma's Candidate Privacy Notice.