Education IT Services Delivery Lead

Inspiroz1; New York (NY); On-site; USD 110,000 - 145,000; Full time

Benefits offered by this job

Health insurance

Paid holidays

Paid time off

Job summary

Inspiroz seeks a detail-oriented Service Delivery Manager to lead IT service delivery for schools and corporate clients. You will coordinate with remote and onsite teams, drive service quality, and manage client expectations while ensuring SLA adherence.

The role requires up to 35% travel, strong leadership, and proven experience in client management and IT services. This is a hands-on, cross-functional leadership position within a growing MSP.

Qualifications

• Bachelor’s degree in technology or equivalent certifications.
• Experience leading client relationships and teams in IT services.
• Knowledge of ITIL/ITSM best practices.

Responsibilities

• Lead and manage School Technology Specialists and Business Technology Specialists across client sites.
• Act as the primary service owner ensuring issues are driven to resolution with relevant teams.
• Coordinate with remote MST/Infrastructure/Projects teams; monitor SLA and ticket progress.
• Hire, coach, and develop team performance; conduct regular 1:1 reviews.

Education

Bachelor’s degree in technology related field

Tools

ConnectWise

N-able

ITBoost

BrightGauge

Job description

Inspiroz seeks a detail-oriented Service Delivery Manager to lead IT service delivery for schools and corporate clients. You will coordinate with remote and onsite teams, drive service quality, and manage client expectations while ensuring SLA adherence.

The role requires up to 35% travel, strong leadership, and proven experience in client management and IT services. This is a hands-on, cross-functional leadership position within a growing MSP.