Education & Informatics Strategy Manager (Open and Promotional)

County of San Mateo; South San Francisco (CA); On-site; USD 130,000 - 170,000; Full time

Job summary

County of San Mateo seeks an Education & Informatics Manager within San Mateo County Health's Health IT Division to lead training, education, and informatics efforts, ensuring successful adoption and ongoing use of systems, workflows, and technologies across County Health.

The Manager oversees Training and Informatics teams, sets strategy and priorities, and ensures coordination of day-to-day education, rounding, workflow support, and informatics activities for both clinical and non-clinical

Qualifications

• Advanced degree in clinical, nursing or medical informatics and five years of related clinical experience.
• Experience managing and supporting large-scale training programs including instructional design and scheduling.
• Strong collaboration with operational leaders and frontline staff to drive adoption of health IT.

Responsibilities

• Manage and prioritize the daily workload and assignments of the HIT Informatics and Training teams.
• Lead the development and implementation of goals, objectives, policies, procedures and priorities for HIT Informatics and Training.
• Identify, track, escalate, and resolve risks, barriers, and issues affecting training delivery and adoption.
• Develop and execute plans to educate end users on workflow and functionality changes during upgrades and optimization.
• Partner with operational, informatics, and technical teams to prioritize and support system changes and adoption.
• Coordinate Epic and other training offerings, calendars, and logistics; oversee instructor coordination and learner readiness.
• Coordinate frontline rounding to observe workflows and address adoption concerns.

Skills

Nursing informatics

Epic certifications

Training and education program mgmt

Change management

Project management

Stakeholder engagement

Communication skills

Education

Master's degree in nursing informatics or clinical informatics

Tools

Epic Systems

Clinical workflow tools

Job description

San Mateo County Health's Health IT Division

San Mateo County Health's Health IT Division is currently seeking a highly motivated, results-driven Education & Informatics Manager to lead the Health IT education, training, and informatics functions and ensure successful adoption, optimization, and ongoing use of systems, workflows, and technologies across County Health.

The Manager will provide direct leadership, operational management, and hands‑on support for two distinct teams: the Training Team and the Informatics Team. The Manager is accountable not only for establishing strategy and priorities, but also for ensuring that day‑to‑day training, education, rounding, workflow support, and informatics activities are effectively coordinated and completed. This Manager will have oversight and responsibility for a current team of seven (7) staff members, including Nursing Informaticists and EHR Analysts.

For the Training Team, this position is accountable for setting the training strategy; establishing priorities, schedules, and deliverables; managing the development, maintenance, and completion of training materials; and ensuring effective delivery of training to County Health and Health IT staff. The Manager will actively coordinate training activities, monitor training completion and readiness, facilitate or deliver training when needed, support trainers in day‑to‑day execution, and ensure adequate training coverage for implementations, onboarding, upgrades, optimization efforts, and ongoing education. The Manager is also responsible for measuring whether training efforts achieve intended learning, readiness, adoption, and operational outcomes.

For the Informatics Team, this position is accountable for leading and actively coordinating clinical and operational informatics activities that connect frontline workflows with Health IT systems and solutions. This includes coordinating regular frontline rounding and engagement; participating in workflow analysis and optimization; supporting system design, validation, and testing; identifying and following through on opportunities for process and technology improvement; facilitating communication between operational and technical teams; and ensuring that technology solutions are aligned with clinical and operational needs. The Manager will ensure that findings, requests, and issues identified through rounding and operational engagement are documented, assigned, tracked, and followed through to resolution.

This position will lead the development, execution, and day‑to‑day management of education and informatics programs across San Mateo County Health (SMCH), with a focus on supporting organizational goals, operational excellence, system adoption, and digital transformation. The Manager will provide direct supervision and hands‑on operational support to both the Nurse Informaticists and the Training Team, including setting priorities, assigning and monitoring work, coordinating schedules and activities, removing barriers, and ensuring commitments and deliverables are completed. This position requires the work to be performed in the state of California.

The Nurse Informaticists play a critical role in bridging the gap between clinical workflows and IT systems. They contribute to all phases of Epic EHR implementation and optimization, including frontline rounding and workflow observation, workflow analysis, build validation, testing, go‑live support, adoption support, and ongoing system refinement. This team serves as clinical subject matter experts, partnering closely with the Training Team and operational departments to identify workflow and education needs, support frontline staff, and promote successful adoption of new digital tools and workflows.

The Manager will directly manage the Training Team and is responsible for ensuring the successful coordination, scheduling, delivery, and continuous improvement of training programs for clinical and non‑clinical stakeholders. This includes managing Epic certification and credentialing processes; coordinating training schedules, registration, classrooms, instructors, training environments, and other logistics; monitoring attendance, completion, and learner readiness; maintaining training materials; and leveraging adult learning principles to deliver effective education. The Manager will partner directly with operational leaders, departmental experts, and frontline staff to identify training and adoption needs and develop tailored solutions, including a robust SuperUser Program supported collaboratively by the Nurse Informaticists and Trainers.

In addition to ensuring success during go‑live, the Manager will help establish a scalable, long‑term learning infrastructure that supports onboarding, optimization, refresher training, and future upgrades. This role champions collaboration, promotes consistency in educational practices, and drives a culture of continuous learning and system‑wide readiness. By uniting informatics and training under one strategic vision, the Manager ensures that staff across SMCH are empowered with the knowledge and tools necessary to provide high‑quality, patient‑centered care.

Ideal Candidate Will Possess

• Epic certifications in relevant clinical applications (EpicCare Ambulatory, ClinDoc, Orders)
• Experience selecting, supervising, training, and evaluating clinical, professional, technical, and team members.
• Three years of professional nursing experience in informatics, with at least one year including responsible supervisory/manager level experience.
• Demonstrated experience managing and directly supporting the execution of large‑scale training programs, including instructional design, curriculum development, training logistics and scheduling, instructor coordination, training delivery, learner tracking, readiness assessment, and continuous improvement, preferably within Epic. Strong recent, relevant experience working with stakeholders to adopt Epic or another EHR as part of a large project replacing multiple EHRs with a single EHR.
• A minimum of five years of recent work experience in a healthcare setting, with a preference for working in government (Federal, State, County) healthcare entities.
• Solid technical understanding and background, broad expertise in nursing practice and clinical workflows, and strong organizational skills.
• Strong, recent competency in mapping real‑life practices to applications.
• Demonstrated ability and adeptness at persuading and training clinical and non‑clinical stakeholders to adopt new workflows and tools, requiring strong knowledge of change management.
• Knowledge of adult learning and training methods.
• Broad knowledge of healthcare operations and associated technologies.
• Excellent ability to translate technical terminology for consumption by non‑technical audiences.
• Good understanding and familiarity with project management, quality assurance, and information systems design, and EHR application build.
• Have awareness of current IT security standards, applicable privacy laws and regulations.
• Superior interpersonal, and relationship‑building skills.
• Self‑directed with keen attention to detail.
• Strong analytical and problem‑solving abilities.
• A customer‑service and patient‑centric focus.
• Certifications in Epic, ANCC, or Nursing Informatics preferred.
• Master's Degree in Education or a nursing‑related field preferred.
• Demonstrated knowledge and expertise in implementing an Electronic Health Record (EHR).
• Demonstrated ability to build, manage, and continuously improve education programs within complex, multidisciplinary healthcare organizations, with a strong focus on operational execution, staff readiness, and measurable outcomes. Experience collaborating with operational and executive leaders on training strategy and comfortable recommending creative and innovative education solutions.
• Excellent written and verbal communication skills.

Duties

• Manages & prioritizes the daily workload and assignments of team members to meet business needs.
• Lead and participate in the development and implementation of goals, objectives, policies, procedures and priorities within the HIT Informatics and Training program.
• Identify, track, escalates, and actively resolve risks, barriers, and issues affecting training delivery, learner readiness, or adoption. Develop, coordinate, and maintain ongoing training programs for new hires, refresher training, remediation, optimization, upgrades, new functionality, and other continuing education needs.
• Develop and execute plans to educate end users on workflow and functionality changes associated with upgrades, system changes, and optimization efforts. Communicating with project leadership about training milestones, policies, and decisions.
• Partner with operational, informatics, and technical teams to prioritize, validate, implement, educate, and support adoption of system changes. Maintain a collaborative relationship with team, clinicians, providers, other departments, and outside partners.
• Function as a liaison between clinicians, providers, and Information Technology.
• Develop, coordinate, facilitate, and when needed personally deliver Epic, third‑party application, workflow, and Health IT educational offerings for internal and external audiences. Coordinate and maintain training calendars, instructor assignments, classroom and virtual training logistics, learner registration, attendance, completion, and readiness activities.
• Regularly participate in and coordinate clinical and operational rounding to observe workflows, engage frontline users, identify adoption or usability concerns, and ensure identified issues are documented, assigned, and followed through to resolution.
• Establish and maintain a consistent rounding schedule for the Informatics Team and ensure appropriate coverage across departments, sites, and workflows.
• Maintain regular communication with operational leaders regarding training readiness, workflow concerns, adoption barriers, and outstanding informatics needs.
• Represent the department or chair relevant committees and workgroups.
• Ensure continuous quality improvement and regulatory readiness of assigned unit or program.
• Organize, supervise, and monitor the provision of our Health IT (HIT) Informatics and Training program.
• Prepare cost estimates and justifications for budget recommendations; monitor and control expenditures to ensure the accomplishment of objectives within an approved budget.
• Maintain an effective working relationship with a variety of public and private organizations, including staff in other Health divisions, County departments, medical staff, and other agencies.
• Liaise with public/community.
• Perform related duties as identified.

Qualifications

Licensure/Certification

• Possession of a California license as a Registered Nurse or clinical licensure/ certification related to the assignment.

Knowledge Of

• Comprehensive information systems, clinical software, and other computer applications related to informatics.
• Principles and practices of program management, including planning, implementation, and evaluation.
• Strategic development and implementation of education programs across all modalities.
• Principles of personnel training, supervision, and evaluation.
• port, virtual, in‑person instructor‑led, and autonomous programming).

Skill/Ability To

• Effectively organize, direct, coordinate, and evaluate health informatics services to ensure excellence in patient care quality.
• Communicate effectively with administrative, medical, professional, clinical, and citizen groups.
• Develop and deliver staff training, and effectively coordinate the activities of contractors and internal staff, as required.

Education And Experience

Any combination of education and experience that would likely provide the required knowledge, skills and abilities is qualifying.

• A typical way to qualify is an advanced degree in clinical, nursing or medical informatics and five years of related clinical experience with at least two years of managing performance improvement activities, which include analyzing clinical workflow processes.

About The County

San Mateo County is centrally located between San Francisco, San Jose, and the East Bay. With over 750,000 residents, San Mateo is one of the largest and most diverse counties in California and serves a multitude of culturally, ethnically, and linguistically diverse communities.

The County of San Mateo, as an employer, is committed to advancing equity to ensure that all employees are welcomed in a safe and inclusive environment. The County seeks to hire, support, and retain employees who reflect our diverse community. We encourage applicants with diverse backgrounds and lived experiences to apply. Eighty percent of employees surveyed stated that they would recommend the County as a great place to work.

The County of San Mateo is an equal opportunity employer committed to fostering diversity, equity, and inclusion at all levels.

HR Analyst: Sarah Huynh (101426)(D086 - Clinical Services Manager - Informatics)

We invite you to explore our Benefits-at-a-Glance page for a snapshot of the comprehensive and competitive benefits available to eligible employees of the County of San Mateo. From health and wellness to financial security, our benefits are designed to support you at every stage of your career. (Please note that benefits are subject to change.)

In addition to core benefits, the County is proud to offer a variety of wellness and professional development programs to help you grow both personally and professionally. Most of these enriching opportunities are available during work hours and come at no cost to you.

As a County employee, you’ll also be covered by the federal Social Security system, earning valuable retirement benefits based on your salary and years of service.