Education Cloud Architect
Salesforce, Inc.
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Benefits offered by this job
Job summary
Salesforce, Inc. seeks an Education Cloud Architect to guide customer-facing education initiatives, aligning Salesforce value propositions with higher education business strategies amid digital transformation and cloud adoption.
You will collaborate with sales teams, create customer-driven architectures, and present roadmaps and reference architectures while traveling ~25% of the time.
Qualifications
- Experience with Salesforce solutions and the Salesforce Platform.
- B.S. Computer Science, Software Engineering or equivalent work experience.
- 5+ years experience in enterprise software implementation, system integration or enterprise architecture disciplines.
- Good understanding of architectural principles of cloud-based platforms (SaaS, PaaS, multitenancy).
- Understanding of security processes in multi-tier cloud or hybrid apps.
- Familiar with network, application and information security principles.
- Knowledge of enterprise application integration patterns (SOA, ESB, EAI, ETL).
- Awareness of leading-edge technologies like generative and predictive AI, Blockchain, and RPA.
- Strong written and verbal communication skills.
Responsibilities
- Use a consultative approach to understand business and technical requirements.
- Partner with account executives and solution engineers to advance opportunities through discovery workshops and architecture presentations; ~25% travel.
- Define customer-driven architectures by selecting Salesforce technologies and leveraging product expertise and EA frameworks.
- Develop and communicate business and technical architectures (vision, capabilities, roadmaps) to progress sales opportunities.
- Apply broad IT expertise to lead discussions on business and technical transformation.
- Support sales teams by contributing to RFP responses and technical requirements documents.
- Deliver best practices, reference architectures, and educational content at events; collaborate cross-functionally.
- Stay current through required product, sales, and procedural training and certifications.
- Lead technical due diligence and risk management for customer engagements.
- Meet assigned quarterly and annual performance objectives.
Skills
Education
Tools
Job description
The Education Cloud Architect is a customer-facing education domain advisor applying broad technical skills, with deep industry knowledge and business acumen. In this role, you will support sales teams in developing compelling Salesforce value propositions that align to our higher education customers' business strategies on digital transformation and cloud adoption.
Inquisitive - You are naturally inquisitive, a constant self-learner and have a high aptitude for gathering information and asking good questions about your customers. You have a keen interest in learning and applying the latest capabilities such as Artificial Intelligence to solve customer challenges.
Collaborative - You work well with other stakeholders on challenges, you understand their objectives, and you surface capabilities that address their objectives. You draw from other team members' expertise when needed, and offer your own expertise to others whenever you can.
Trustworthy and Authentic - You listen and respond transparently, building trust and becoming a valued advisor.
Accountable - You focus on journeys and outcomes. You break down transformational journeys into logical and achievable steps, and focus on accomplishing the next step.
Resilient - You respond to setbacks in the moment, and use your experiences to anticipate potential setbacks on the horizon.
You have subject matter experience in categories that may include: business strategy, application architecture, application integration, security, cloud computing, distributed platforms, mobile platforms, and business intelligence/analytics.
With a solid blend of technical and sales skills, you use a consultative approach to understand business and technical requirements.
Partner with account executives and solution engineers to advance opportunities through discovery workshops, enablement sessions, and architecture presentations; includes ~25% travel.
Define customer-driven architectures by selecting appropriate Salesforce technologies, leveraging product expertise, industry experience, EA frameworks, and Salesforce methodologies.
Develop and communicate business architecture (vision, capability models/assessments) and technical architecture (current/future state diagrams, roadmaps, design patterns, and reference architectures) to progress sales opportunities.
Apply broad IT expertise—including solution and technical architecture, systems engineering cloud, governance, and SDLC—to lead discussions on business and technical transformation.
Support sales teams by contributing to RFP responses and technical requirement documents.
At sponsored events, deliver best practices, reference architectures, and educational content for customers, partners, and Salesforce teams; collaborate cross-functionally with alliances, product, and industry groups.
Stay current through required product, sales, and procedural training and certifications.
Lead technical due diligence and risk management for customer engagements.
Meet assigned quarterly and annual performance objectives.
This role is aligned to the Global Public Sector Business Unit, which includes US and Canada higher education institutions and systems integrators. These prospects and customers are often in digital optimization or digital transformation phases. Salesforce typically has alignment with key customer C-level executives as partners on digital transformation engagements.
- Experience working with Salesforce solutions and the Salesforce Platform
- B.S. Computer Science, Software Engineering or equivalent work experience
- 5+ years experience in enterprise software implementation, system integration or enterprise architecture disciplines
- Good understanding of the architectural principles of cloud based platforms including SaaS, PaaS, multitenancy, multi-tiered infrastructure, etc.
- Good understanding of the security processes, standards & issues involved in multi-tier cloud or hybrid applications
- Familiar with principles of network, application and information security
- Conceptual and tactical understanding of enterprise application integration such as SOA, ESB, EAI, ETL environments and common EA topics such as process orchestration, BPM, CEP, Master Data Management, BI/BA, etc.
- Able to grasp leading edge technologies such as generative and predictive Artificial Intelligence, Blockchain, Robotic Process Automation, etc.
- Articulate and balanced in demeanor with crisp written and verbal communication skills
- Familiar with Salesforce Industry solutions such as Public Sector Solutions and Education Cloud
- Salesforce related implementation experience (Force.com, Apex, Java or C#, JavaScript), mobile development, modern frameworks, REST, SOAP/WSDL, and API-driven integration
- Familiar with AI technologies, ideally Salesforce Agentforce AI, but may include other technologies such as Palantir
- Experience architecting Agentforce extension points into existing orgs (e.g., adding agentic layers to established Salesforce implementations)
- Familiarity with Data Cloud as a prerequisite for Agentforce use cases
- Experience with agent observability and tuning — using case history and observability tooling to refine agent performance
- Familiar with third party Infrastructure as a Service (IaaS) Providers such as AWS, Azure, Google Cloud
- Familiar with solution selling, experience in sales/pre-sales a plus
When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love.
If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.
Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates' resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.
Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that's inclusive, and free from discrimination.
Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between.
Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education. In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits.
Salesforce offers a variety of benefits to help you live well including:
- time off programs
- medical
- dental
- vision
- mental health support
- paid parental leave
- life and disability insurance
- 401(k)
- an employee stock purchasing program
More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.
Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.
At Salesforce, we believe in equitable compensation practices that reflect the dynamic nature of labor markets across various regions.
The typical base salary range for this position is $173,460 - $231,980 annually. There is a different range applicable to specific work locations. In California and New York, and select cities in the metropolitan areas of Boston, Chicago, Seattle, and Washington DC, the base pay range for this role in those locations is $190,750 - $255,150 per year. Your recruiter can share more about the specific salary range for the job location during the hiring process. The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable.
We're Salesforce, the Customer Company, inspiring the future of business with AI + Data + CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world.
If you believe in business as the greatest platform for change and in companies doing well and doing good – you've come to the right place.
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