Education Assistant

Arts for LA; Los Angeles (CA); On-site; USD 27,000 - 29,000; Full time

Benefits offered by this job

Health Insurance

403(b) with matching

Paid holidays and PTO

Free on-site parking

Store and tea room discounts

Job summary

The Japanese American National Museum in Los Angeles' Little Tokyo is hiring an Education Assistant to support the daily scheduling and coordination of the Group Visits Program, including the on-site School Visits Program.

This role requires strong customer service, nonprofit experience, and proficiency in MS Office and Google Workspace; on-site, Monday–Friday, 9:00am to 5:30pm, with occasional evenings and weekends to support events.

Qualifications

• Bachelor’s degree preferred.
• Minimum 1 year experience in a customer service role.
• Administrative assistant experience in a nonprofit, volunteer-centered organization and museum setting preferred.
• Understanding of basic principles of volunteer management.
• Knowledge of Japanese American history and Little Tokyo is beneficial.
• Proficiency with MS Office and Google Workspace; familiarity with Asana is beneficial.

Responsibilities

• Schedule group visits and coordinate the Group Visits Program, including on-site School Visits.
• Coordinate volunteer docents and facilitators to support programs.
• Prepare materials for daily activities and maintain group tour schedules in Altru and Google Calendar.
• Collaborate with staff, volunteers, teachers and administrators to ensure smooth execution.
• Promote anti-bias and anti-racist teaching in program delivery.

Skills

Customer service

Communication

Administrative support

Volunteer management basics

Education

Bachelor’s degree preferred

Tools

MS Office

Google Workspace

Asana

Job description

Education Assistant
Full-Time /Non-Exempt

The Japanese American National Museum, based in the historic Little Tokyo neighborhood in downtown Los Angeles, is preparing to reopen following a closure for renovation of its Pavilion building. JANM is hiring an Education Assistant to join the Education unit to support the daily scheduling and coordination of the Group Visits Program. This includes the on-site School Visits Program. Duties involve scheduling group visits, outreach visits, volunteer docents and facilitators, preparing materials for daily activities and maintaining group tour schedules in Altru and Google Calendar. This position works closely with staff, museum volunteers, school teachers and administrators to ensure smooth execution of group visit programs. Anti-bias and anti-racist teaching must be promoted. Bachelor’s degree preferred. Minimum 1 year experience in customer service role. Administrative assistant experience in a non-profit, volunteer-centered organization and experience in an education or customer service role in a museum is strongly preferred. Requires understanding of basic principles of volunteer management. Professional phone and email manners are essential. Knowledge of Japanese American history and culture desired and familiarity with the Little Tokyo community is beneficial.

Proficiency with MS Office and Google Workspace. Familiarity with Asana is beneficial. On-site position, Monday – Friday, 9:00am to 5:30pm schedule with occasional evening and/or weekend hours to support events. Criminal background and credit check required.

EOE.

Benefits: EE Medical, Dental, Life Insurance, ERISA 403(b) with matching, FSA, 17 paid holidays, sick and vacation time; contributing level membership, free on-site parking, discounts at museum store, online store and on-site Chado tea room.

Salary: $19.35 – $21.20, hourly

Benefits:Health Insurance (Medical, dental and vision etc.), Retirement Benefits, Paid Time Off (Sick, vacation and holiday pay), Other

Deadline to apply: September 28, 2026

Documents required to apply:Resume, Cover Letter, References, Other