Education and Merchandising Assistant

American Song Archives; Tulsa (OK); On-site; USD 35,000 - 55,000; Full time

Job summary

Join a vibrant organization dedicated to preserving musical heritage as an Education and Merchandising Assistant. In this role, you will engage with students and customers, manage online orders, and support educational programming at a renowned cultural institution. This position offers a unique opportunity to work in a dynamic environment, where you will contribute to enriching educational experiences and promote community engagement. If you are passionate about education and the arts, and enjoy working collaboratively while managing multiple tasks, this position is perfect for you. Be part of a team that values creativity and community outreach!

Qualifications

• At least 2 years of relevant experience in education or customer service.
• Strong communication and organizational skills required.

Responsibilities

• Fulfill online orders and manage customer correspondence.
• Assist in scheduling field trips and leading educational activities.
• Prepare educational packets and support teachers during visits.

Skills

Communication Skills

Organizational Skills

Customer Service

Public Speaking

Interpersonal Skills

Ability to Work Independently

Ability to Work Collaboratively

Flexibility

Time Management

Education

Relevant Work Experience (2 years)

Tools

Microsoft Office Suite

Retail Management Software (Shopify)

Job description

Description

About the Organization

The American Song Archives, LLC (ASA) in Tulsa, Oklahoma is the home of the archives of Bob Dylan, Woody Guthrie, Phil Ochs, Tom Paxton, Cynthia Gooding and many other archival and library collections. The ASA welcomes visitors from around the world to the Woody Guthrie Center and Bob Dylan Center—located in Tulsa’s vibrant Arts District and adjacent to the historic Greenwood District—and hosts academics and writers who utilize the archives for scholarly research.

Position Purpose

The Education and Merchandising Assistant will coordinate education and merchandising needs for ASA. They will work independently as well as with team members to engage with students, fulfill merchandise orders and provide general support for the education and gift shop needs. In addition, the Education and Merchandising Assistant will assist with defining and planning Education and Merchandising strategies for a broad range of projects within ASA.

Responsibilities / Essential Duties

1. Fulfill online orders for Woody Guthrie Center and Bob Dylan Center packing from inventory and coordinating pick up from UPS, USPS, Fedex, etc.
2. Manage online shop email, responding to all customer correspondence in a timely manner
3. Count and receive new products, deliveries and transfers into the inventory
4. Access the off-site storage unit for transferring low stock items
5. Create quarterly low stock reports for future purchasing
6. Participate in bi-annual inventory counts
7. Coordinate with teachers to assist in scheduling and confirm booking of field trips
8. Prepare educational packets for teachers and students
9. Welcome school groups upon arrival for field trips
10. Assist in leading tours and activities
11. Supervise students during their visit
12. Provide support to teachers and chaperones, addressing any questions or needs during their visit
13. Collect and compile feedback from teachers
14. Communicate with educators and community members to provide information about upcoming programs and events
15. Assist in promoting education programs at community events
16. Assist in preparation and execution of educational programming, workshops and events
17. Occasionally facilitate educational activities and tours for school groups, families and other audiences under the guidance of the Education Manager
18. Assist in afterschool programming offsite
19. Other duties as assigned

Requirements

Education and Experience

1. At least 2 years relevant work experience in education/childcare or customer service
2. Knowledge in the use of Microsoft Office Suite and retail management software (Shopify, etc)

Skills and Abilities

1. Strong communication and organizational skills
2. Ability to work collaboratively and independently
3. Previous experience in education, preferred
4. Flexible schedule, including availability for events and weekends
5. Ability to travel off-site
6. Strong interpersonal skills
7. Comfortable with public speaking
8. Previous retail experience, preferred
9. Strong organizational skills with ability to manage and prioritize multiple tasks while meeting tight deadlines and maintaining attention to details
10. Proficiency with both Mac and PC operating systems
11. Social sensitivity and ability to build internal relationships and communicate realistic solutions to stakeholders/customers

Physical requirements

1. This position requires frequent standing, walking and lifting equipment for set-up
2. Ability to sit or stand for long periods of time
3. Ability to lift 60 pounds

Hours and Location

1. This is an in-person position based in Tulsa, Oklahoma
2. Typical hours vary, Monday – Friday as scheduled
3. The work week will occasionally vary with advance notice depending on scheduled programming and other events; may require evening or weekend hours for special events or tours
4. Travel may be required

Additional Requirements

1. Valid Driver’s License, car insurance and passport
2. Reliable transportation to attend off site programs