Education Advocate for Call Center UTAH RESIDENTS ONLY

MVA Solutions LLC; Hyde Park (UT); Remote; USD 60,000 - 80,000; Part time

Job summary

An established industry player is on the lookout for a friendly and professional Education Advocate. This remote role involves engaging with customers through inbound and outbound calls, ensuring they receive exceptional service. With a focus on communication and problem-solving, you'll help identify customer needs and provide tailored solutions. The company offers a unique opportunity to pursue fully paid bachelor’s and master’s degrees while working from home, making this position not only rewarding but also a stepping stone for your career growth. Join a supportive team dedicated to enhancing customer experiences and enjoy the flexibility of remote work.

Benefits

Competitive compensation

Fully paid bachelor’s and master’s degrees programs

Paid Time Off

Career growth opportunities

Qualifications

• High school diploma or GED preferred with excellent communication skills.
• Previous experience in call center roles is a plus.

Responsibilities

• Handle inbound and outbound calls while identifying customer needs.
• Document customer interactions and provide effective solutions.

Skills

Verbal communication skills

Active listening techniques

Organizational skills

Customer service techniques

Ability to work under pressure

Education

High school diploma or GED

Job description

Benefits/Perks

1. Competitive compensation
2. Fully paid bachelor’s and master’s degrees programs
3. Paid Time Off
4. Career growth opportunities
5. Part-time and full-time positions are available

Job Summary

We are seeking a friendly and professional Education Advocate to join our team. In this role, you will take inbound and outbound calls, communicate with customers to identify their needs, and provide helpful solutions that ensure they have a great customer service experience. The ideal candidate is friendly, computer savvy, and able to remain calm under pressure.

We also offer 100% paid college courses towards your bachelor’s and master’s degrees through our three online universities. This is your opportunity to get your degree while you work at home.

Responsibilities

1. Receive inbound calls and place outbound calls
2. Identify the nature of the call, collect relevant information, and provide solutions
3. Refer to premade scripts for a variety of customer service topics
4. Use best practices in customer service techniques to develop rapport and build relationships with customers
5. Document all customer interactions
6. Attend trainings to maintain up-to-date skills and knowledge

Qualifications

1. YOU MUST BE A RESIDENT OF UTAH. We cannot consider anyone outside of Utah.
2. High school diploma or GED preferred.
3. Previous experience as a Call Center Representative or in a similar role is preferred
4. Excellent phone and verbal communication skills and understanding of active listening techniques mandatory
5. Ability to work well under pressure in a fast-paced environment
6. Highly organized with the ability to prioritize projects and manage time effectively

This is a remote position.