Education Account Manager

Music & Arts; Frederick (MD); On-site; USD 45,000 - 55,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401(k) with company match

Paid sick/holiday/vacation time

Employee discount program

Tuition reimbursement options

Includes company vehicle

Job summary

Music & Arts is looking for a Business Development Sales Specialist (Education Account Manager) in Frederick, MD. In this role, you will build relationships with schools and promote music programs. Your responsibilities include maintaining outreach and driving program growth through collaboration with educators.

The ideal candidate has sales experience and strong communication skills, with a bachelor’s degree preferred. A company vehicle and comprehensive benefits package are included with the position.

Qualifications

• Sales, customer engagement, or community relations experience required.
• Excellent communication and relationship-building skills needed.
• Ability to travel throughout assigned territory essential.

Responsibilities

• Build meaningful relationships with music educators and administrators.
• Maintain pipeline documentation in Salesforce.
• Promote events and resources to engage educators.

Skills

Sales experience

Customer engagement

Relationship building

Communication skills

Bilingual capability (Spanish)

Education

Bachelor’s degree in Music Education or equivalent

Valid driver’s license and auto insurance

Tools

Microsoft Office

CRM systems

Job description

Music & Arts, a division of Guitar Center, is the nation’s largest school music dealer in band/orchestra rentals, instrument repairs and private lessons in the USA. We are seeking a Business Development Sales Specialist (Education Account Manager) to work with and build relationships with schools from grade schools to high schools.

Our Education Account Managers are the frontline relationship builders, problem solvers, and community partners who help music programs thrive.

You will serve as the primary conduit between Music & Arts and the schools within your assigned territory. You will cultivate educator relationships, drive rental, repair, and product growth, expand program adoption, and represent Music & Arts as a trusted partner to students, teachers, and the broader school community.

Essential Functions

Relationship Development & Territory Growth

• Build meaningful, trust-based relationships with music educators, administrators, and district decision-makers.
• Expand Music & Arts’ footprint using our database and prioritized regional school lists.
• Establish weekly outreach rhythms (calls, emails, school visits, virtual meetings).
• Develop strategic territory plans focused on new school programs, educator support, and local engagement.

Sales Activity & Pipeline Discipline

• Achieve weekly expectations for educator conversations, meetings, and school visits.
• Respond to all inbound leads within 24 hours.
• Maintain complete, accurate pipeline documentation in Salesforce, including next steps, dates, meeting notes, and opportunity stages.
• Drive net‑new program creation, renewals, and expansions across rentals, repairs, and product categories.
• Partner with Regional Logistics Coordinators (RLCs) to stay focused on client‑facing activity.

Community Engagement & Store Activation

• Work closely with local Music & Arts and Guitar Center stores to host educator nights, community events, and back‑to‑school events.
• Promote in‑store resources, coupons, and promotional programs for educators and parents.
• Support store‑based music education initiatives and recruitment events that attract families and build long‑term loyalty.
• Drive school traffic to nearby stores to increase brand visibility and educator engagement.
• Serve as the primary point of contact for educators, ensuring timely resolution of issues related to rentals, repairs, and product needs.
• Work collaboratively with stores, repair shops, customer service, and RLC partners to ensure seamless educator support.
• Maintain exceptional professionalism, responsiveness, and ownership in all educator interactions.
• Proactively identify and resolve friction points before they impact customer experience.

Professional Conduct & Leadership Expectations

• Lead with optimism, service, and professionalism.
• Model accountability—avoid negativity, blame, or disengagement.
• Embrace coaching, continuous improvement, and set productivity cadence.
• Contribute to a positive team environment and support peer success.

Skills, Experience and Education

Minimum Requirements

• Sales, customer engagement, or community relations experience.
• Excellent communication and relationship‑building skills.
• Ability to travel throughout assigned territory.
• Proficiency in Microsoft Office; ability to learn CRM systems.
• Valid driver’s license and auto insurance.
• Ability to lift up to 50 pounds.

Preferred

• Experience working with music educators or school districts.
• Bilingual capability (especially Spanish).
• Bachelor’s degree in Music Education, Performance, Music Business, or equivalent experience.
• Strong practical understanding of band & orchestral instruments.

Benefits & Compensation

Pay Rate: $45,000 – $55,000 annually plus commission depending on location, background, and experience.

This position also includes a company vehicle.

Benefits include Medical, Dental, Vision, 401(k) with company match, mental health support, paid sick/holiday/vacation time, employee discount program, and tuition reimbursement options.

Note: Pay range(s) listed are provided in compliance with state‑specific laws and may differ by location.

Equal Opportunity Employer Statement

Music & Arts is an Equal Opportunity Employer and provides fair and equal employment opportunity to all employees and applicants regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, veteran status or any other protected status prohibited under Federal, State, or local laws. All employment decisions are based on valid job‑related requirements.

If you are a qualified individual with a disability or a disabled veteran and are unable or limited in your ability to use or access our website, you may request a reasonable accommodation to express interest in a specific opening. You can request reasonable accommodation by calling 1‑818‑735‑8800 ext. 2862 or by sending an email to [e-mail].