EDS Clinic Program Director — Strategic Operations Leader

Medical University of South Carolina; South Park (WV); On-site; USD 130,000 - 180,000; Full time

Job summary

The EDS Clinic Program Director at MUSC Community Physicians (MCP) leads the EDS program and clinic operations, partnering with MCP leadership to ensure safe, efficient, and patient-centered care for complex EDS patients and families. This role requires strong leadership, organizational skills, and cross-team coordination across clinical and administrative staff.

Reporting to Ambulatory Services Director, the Program Director oversees day-to-day operations, develops processes for timely access,

Qualifications

• Bachelor’s degree in nursing (BSN) required.
• Three years of progressive work experience and two years of management experience preferred.
• Experience in ambulatory practice operations, specialty clinic workflows, patient access, care coordination, staff supervision, and process improvement strongly preferred.
• Ability to establish effective working relationships with diverse patients, families, providers, clinical staff, administrative staff, and system partners.
• Requires strong communication, critical-thinking, problem-solving, analytical, and interpersonal skills.

Responsibilities

• Lead EDS clinic operations and patient experience, designing workflows for timely access and coordinated care.
• Develop and maintain service standards and operational protocols for high-quality patient experiences.
• Collaborate with providers, nursing, access teams, scheduling, and system departments to reduce barriers and improve clinic flow.
• Monitor patient access trends, referrals, and clinic growth opportunities; report key operational metrics to leadership.
• Oversee day-to-day clinic operations and ensure onboarding for new providers and staff.

Skills

Patient care oversight

Leadership & supervision

Ambulatory operations

Communication

Problem solving

Budget & finance

Data analysis

EHR proficiency

Education

BSN required

MSN or EdD preferred

Tools

Excel & Pivot Tables

Practice management software

Word/PowerPoint

EHR systems

Job description

The EDS Clinic Program Director at MUSC Community Physicians (MCP) leads the EDS program and clinic operations, partnering with MCP leadership to ensure safe, efficient, and patient-centered care for complex EDS patients and families. This role requires strong leadership, organizational skills, and cross-team coordination across clinical and administrative staff.

Reporting to Ambulatory Services Director, the Program Director oversees day-to-day operations, develops processes for timely access,