EdPlus Enrollment Coordinator

Arizona State University; Scottsdale (AZ); Hybrid; USD 42,000 - 47,000; Full time

Benefits offered by this job

Healthcare

Financial Security

Retirement

Family Resources

Tuition Reduction

Discounts

Job summary

Arizona State University EdPlus seeks an Enrollment Coordinator to support graduate and undergraduate online learners through the EdPlus Enrollment Center. You will serve as a primary contact for prospective students, answer questions, and help guide them through the enrollment process to support retention.

This role values empathetic communication, effective problem solving, and collaboration with multiple departments.

Qualifications

• Associate's degree and one year of experience, or equivalent experience or training.
• Demonstrated knowledge of challenges faced by students entering higher education (first‑gen, returning adults, financially constrained).
• Demonstrated superior verbal and written communication skills.

Responsibilities

• Serve as a primary point of contact for students via phone, chat, email, or text to support retention efforts.
• Coordinate with other departments to provide enrollment support and relationship building.
• Foster engagement with prospective students and provide timely, professional communication throughout enrollment.
• Assist students in completing tasks and preparing for university life using available resources and critical thinking.

Skills

Customer service

Communication

Salesforce

Time management

Relationship building

Organization

Education

Associate's degree

Job description

Job Profile

Student Support Specialist 1

Job Family

Student Support Services

Time Type

Full time

Minimum Qualifications

Associate's degree and one (1) year of experience appropriate to the area of assignment/field; OR, Any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved.

Job Profile Summary

Connects students to a variety of academic, professional, and personal support services to enhance their academic skills and increase persistence and graduation rates.

Job Description

Are you passionate about changing lives through higher education? Do you excel at empowering students to achieve their goals as an empathetic communicator and problem solver? Then check out the EdPlus Enrollment Coordinator opportunity below! ASU EdPlus is a dynamic unit of Arizona State University focused on the design and scalable delivery of digital teaching and learning models to increase student success and reduce barriers to achievement in higher education. We advance the economic, social, cultural, and overall health of the local, national, and international communities served by ASU.

Want to know more about working at EdPlus? Watch this short video about working here!

We’re seeking a driven, people-oriented EdPlus Enrollment Coordinator to support both graduate and undergraduate potential students to enroll in online learning through the EdPlus Enrollment Center. Every day you’ll make a difference in the lives of others by serving as a critical point of contact for potential students to answer questions and support retention efforts.

Essential Duties

• Serve as a critical point of contact for students using a variety of communication methods, including phone calls, chats, emails, or texts to answer questions and support retention efforts.
• Coordinate with other departments for additional relationship building, coaching, and enrollment support.
• Foster a culture of engagement with prospective students by providing swift responses to questions, maintaining professional written and verbal communication, and providing support throughout enrollment.
• Work collaboratively with students to help them complete specific tasks and prepare for university life. Use resources and critical thinking skills to provide the best information and direction for students, and to troubleshoot issues when necessary.
• Continuously innovate and identify process improvements to better the students’ experiences every day.
• Maintain a positive, “How can I help?” attitude.
• Cultivate relationships with the ASU community to ensure that recruitment program goals and objectives are accomplished.
• Assume or coordinate other duties or projects as assigned or directed.

Desired Qualifications

• Demonstrated knowledge of the challenges faced by current and prospective students entering higher education (first generation, returning adults, financially constrained).
• Demonstrated skill in a customer-first mentality and a principle-thinking approach to innovate in delivering a world-class customer service experience.
• Demonstrated knowledge of Salesforce.
• Demonstrated skill in organization and time management to balance multiple competing needs and requests in a fast-paced environment.
• Demonstrated ability to establish and maintain effective working relationships.
• Demonstrated superior skill in both verbal and written communication.

Salary & Benefits

$42,400 - $47,000 per year; DOE

The target salary for this position is $45,000 per year.

ASU offers a total compensation package that includes valuable employee benefits. See the ASU Benefits website to explore options.

• Healthcare
• Financial Security
• Retirement
• Family Resources
• Tuition Reduction (Eligible ASU Employee, their dependents and spouse.)
• Discounts

Working Environment

ASU EdPlus is located at SkySong, the ASU Scottsdale Innovation Center. The Center houses a diverse business community that links technology, research, education, and entrepreneurship to position ASU and Greater Phoenix as global leaders in the knowledge economy.

ASU EdPlus supports flexible work options, ranging from alternate work schedules to hybrid work schedules, subject to approvals per ASU policy.

Applicant must be eligible to work in the United States; ASU EdPlus will not be a sponsor for this position.

Department Statement

As a central enterprise unit for ASU, ASU EdPlus supports the university charter by focusing on the design and scalable delivery of digital teaching and learning models to increase student success and reduce barriers to achievement in higher education.

ASU EdPlus defines itself through a culture of curiosity, risk-taking, and refusing to accept the status quo. Our employees are valued, respected, and encouraged to be their unique selves. We know that our ability to deliver high-quality services and educational experiences is strengthened by our culture of innovation, driving outcomes through serving learners, achieving milestones, striving for excellence, solving problems, embracing urgency, and being bold.

Driving Requirement

Driving is not required for this position.

Location

Off-Campus: Scottsdale

Funding

No Federal Funding

ASU Statement

Arizona State University is a new model for American higher education, an unprecedented combination of academic excellence, entrepreneurial energy and broad access. This New American University is a single, unified institution comprising four differentiated campuses positively impacting the economic, social, cultural and environmental health of the communities it serves. Its research is inspired by real world application blurring the boundaries that traditionally separate academic disciplines. ASU serves more than 100,000 students in metropolitan Phoenix, Arizona, the nation's fifth largest city. ASU champions inclusive excellence, and welcomes students from all fifty states and more than one hundred nations across the globe.

ASU is a tobacco-free university. For details visit https://wellness.asu.edu/explore-wellness/body/alcohol-and-drugs/tobacco

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other basis protected by law.

Notice of Availability of the ASU Annual Security and Fire Safety Report

In compliance with federal law, ASU prepares an annual report on campus security and fire safety programs and resources. ASU’s Annual Security and Fire Safety Report is available online at https://www.asu.edu/police/PDFs/ASU-Clery-Report.pdf. You may request a hard copy of the report by contacting the ASU Police Department at 480-965-3456.

Relocation Assistance – For information about schools, housing child resources, neighborhoods, hospitals, community events, and taxes, visit https://cfo.asu.edu/az-resources.

Employment Verification Statement

ASU conducts pre-employment screening which may include verification of work history, academic credentials, licenses, and certifications.

Background Check Statement

ASU conducts pre-employment screening for all positions which includes a criminal background check, verification of work history, academic credentials, licenses, and certifications. Employment is contingent upon successful passing of the background check.

Fingerprint Check Statement

This position is considered safety/security sensitive and will include a fingerprint check. Employment is contingent upon successful passing of the fingerprint check.