EdPlus Enrollment Coordinator

asu; Scottsdale (AZ); Hybrid; USD 42,000 - 47,000; Full time

Benefits offered by this job

Healthcare

Financial Security

Retirement

Family Resources

Tuition Reduction (Eligible ASU Empl.,

Discounts

Job summary

ASU EdPlus is seeking a driven Enrollment Coordinator to support graduate and undergraduate potential students as they enroll in online learning through the EdPlus Enrollment Center. You will be the critical contact for answering questions and supporting retention efforts, helping students complete tasks and prepare for university life, using resources and critical thinking to provide the best guidance.

ASU EdPlus is located at SkySong in Scottsdale and supports flexible work options, including

Qualifications

• Demonstrated knowledge of challenges faced by current and prospective students entering higher education.
• Strong customer-focused approach to deliver world-class service.
• Experience or familiarity with Salesforce is preferred.
• Ability to manage multiple needs in a fast-paced environment.

Responsibilities

• Serve as a primary point of contact for prospective and current students via phone, chat, email, or text to support enrollment and retention efforts.
• Coordinate with other departments to build relationships and provide enrollment support.
• Engage with students to guide them through tasks and provide information and direction.
• Identify process improvements to enhance the student experience.
• Maintain a positive, helpful attitude and foster community relationships to achieve program goals.

Skills

Salesforce

Customer-first mindset

Organization & time management

Verbal & written communication

Relationship building

Job description

Job Profile:

Student Support Specialist 1

Job Family:

Student Support Services

Time Type:

Full time

Job Profile Summary:

Connects students to a variety of academic, professional, and personal support services to enhance their academic skills and increase persistence and graduation rates.

Job Description:

Are you passionate about changing lives through higher education? Do you excel at empowering students to achieve their goals as an empathetic communicator and problem solver? Then check out the EdPlus Enrollment Coordinator opportunity below!

ASU EdPlus is a dynamic unit of Arizona State University focused on the design and scalable delivery of digital teaching and learning models to increase student success and reduce barriers to achievement in higher education. We advance the economic, social, cultural, and overall health of the local, national, and international communities served by ASU.

Want to know more about working at EdPlus? Watch this short video about working here!

We're seeking a driven, people-oriented EdPlus Enrollment Coordinator to support both graduate and undergraduate potential students to enroll in online learning through the EdPlus Enrollment Center. Every day you'll make a difference in the lives of others by serving as a critical point of contact for potential students to answer questions and support retention efforts.

Essential Duties:

• Serve as a critical point of contact for students using a variety of communication methods, including phone calls, chats, emails, or texts to answer questions and support retention efforts.
• Coordinate with other departments for additional relationship building, coaching, and enrollment support.
• Foster a culture of engagement with prospective students by providing swift responses to questions, maintaining professional written and verbal communication, and providing support throughout enrollment.
• Work collaboratively with students to help them complete specific tasks and prepare for university life. Use resources and critical thinking skills to provide the best information and direction for students, and to troubleshoot issues when necessary.
• Continuously innovate and identify process improvements to better the students' experiences every day.
• Maintain a positive, "How can I help?" attitude.
• Cultivate relationships with the ASU community to ensure that recruitment program goals and objectives are accomplished.
• Assume or coordinate other duties or projects as assigned or directed.

Desired Qualifications:

• Demonstrated knowledge of the challenges faced by current and prospective students entering higher education (first generation, returning adults, financially constrained).
• Demonstrated skill in a customer-first mentality and a principle-thinking approach to innovate in delivering a world-class customer service experience.
• Demonstrated knowledge of Salesforce.
• Demonstrated skill in organization and time management to balance multiple competing needs and requests in a fast-paced environment.
• Demonstrated ability to establish and maintain effective working relationships.
• Demonstrated superior skill in both verbal and written communication.

Salary & Benefits:

$42,400 - $47,000 per year; DOE

The target salary for this position is $45,000 per year.

ASU offers a total compensation package that includes valuable employee benefits. See the ASU Benefits website to explore options.

• Healthcare
• Financial Security
• Retirement
• Family Resources
• Tuition Reduction (Eligible ASU Employee, their dependents and spouse.)
• Discounts

Working Environment:

ASU EdPlus is located at SkySong, the ASU Scottsdale Innovation Center. The Center houses a diverse business community that links technology, research, education, and entrepreneurship to position ASU and Greater Phoenix as global leaders in the knowledge economy.

ASU EdPlus supports flexible work options, ranging from alternate work schedules to hybrid work schedules, subject to approvals per ASU policy.

Applicant must be eligible to work in the United States; ASU EdPlus will not be a sponsor for this position.

Department Statement:

As a central enterprise unit for ASU, ASU EdPlus supports the university charter by focusing on the design and scalable delivery of digital teaching and learning models to increase student success and reduce barriers to achievement in higher education.

ASU EdPlus defines itself through a culture of curiosity, risk-taking, and refusing to accept the status quo. Our employees are valued, respected, and encouraged to be their unique selves. We know that our ability to deliver high-quality services and educational experiences is strengthened by our culture of inn