Overview
H-E-B needs energetic and motivated Partners willing to work hard and have fun while making our Customers feel welcome. We welcome you to join our community where People come first. As a Baker / Fryer, you'll apply proper baking techniques and maintain quality of products by following guidelines. You'll prepare (bake / fry), package, and merchandise fresh product on a daily basis, while maintaining all department and food safety / sanitation standards. The company emphasizes partner ownership and a commitment to quality and customer service.
What is the work?
- Customer Service: Provides superior customer service; takes orders from customers by telephone or in person; answers customer questions regarding products; assists with selections; uses suggestive selling techniques to meet customer needs and build department sales.
- Production: Applies proficient baking / frying skills, including equipment set-up, operation, cleaning, and maintenance; uses production tools to plan baking / frying; applies proper baking / frying techniques for each item, according to visual training aids (VTAs); plans for and breaks out proper amount of baked goods daily; ensures quality control of all products before sending to sales floor; ensures baked / fried product reaches the showcase and tables at prescribed times.
- Food Service: Prepares, packages, and merchandises fresh product effectively; slices, packages, labels, and rotates products; records production and shrink to aid in production planning.
- Food Safety: Cleans / sanitizes display cases; maintains production area according to SOPs; complies with H-E-B food safety and sanitation standards; complies with department / Store operating procedures; operates / maintains all equipment properly.
What is your background?
- Minimum age 18 (mandatory)
- High school diploma (or equivalent) and 1+ years of experience
- Completion of Company Orientation, food safety, and sanitation training upon hire
What it takes to be a fit as an H-E-B Baker / Fryer
- Knowledge of computer systems and equipment (e.g., PC, symbol, scales, label machine)
- Strong customer service skills
- Communication and interpersonal skills
- Reading and writing skills
- Planning and organizing skills
- Ability to function in a fast-paced, retail environment with detailed and precise tasks
- Customer-focused, attentive to needs
- Physical requirements: constantly reach at waist, grasp; frequently stand, walk; occasionally reach overhead/shoulder/knee; bend, stoop, squat, crouch, kneel; stair climb; pivot; twist; push/pull; fine motor skills
- Environmental/physical conditions: occasional exposure to wet, cold, hot conditions and loud noise
Physical and safety notes
- Demonstrate the ability to lift up to 50 lbs; may require lifting in excess of 50 lbs with assistance as needed
- It is Partners' responsibility to never lift beyond their own safe lifting limit. If an item is too heavy, push or pull; break the box into lighter components or ask for assistance from another Partner or manager