EDI Service Specialist I

Fairygodboss; Augusta (GA); On-site; USD 50,000 - 70,000; Full time

Job summary

Fairygodboss is looking for an EDI (Electronic Data Interchange) Service Specialist I in Augusta, Georgia. In this role, you will be part of the Connection Services team, overseeing the exchange of data between WorkforceNow and third-party vendors. Your responsibilities include monitoring EDI connections, troubleshooting issues, and coordinating open enrollment processes effectively.

The ideal candidate will have strong MS Excel skills and experience in software environments. This position emphasizes innovation, collaboration, and client-focused service.

Qualifications

• Experience working in a software and/or service company environment.
• 1-2 years of benefits experience is preferred.
• EDI experience is a plus.

Responsibilities

• Monitor and troubleshoot EDI/Carrier Connection errors.
• Update and schedule Open Enrollment files with clients.
• Communicate updates to internal and external partners.

Skills

Adaptability

Collaboration

Results Orientation

Proficient in MS Excel

Knowledge of Salesforce

Education

Experience in a software and/or service company environment

Tools

SQL

Job description

EDI (Electronic Data Interchange) Service Specialist I

You are:

A member of the Connection Services team within Client Operations. You are responsible for monitoring the exchange of demographic and enrollment data between the WorkforceNow module and our customers' third-party vendors (e.g., payroll processors, insurance carriers, third party administrators, etc.).

You will:

• Support the Comprehensive Services team and clients by maintaining and troubleshooting any EDI/Carrier Connection error that presents themselves for clients and cases aligned to you.
• Work with internal partners, carriers, brokers and the client to support Open Enrollment throughout the year, especially at year-end by updating and scheduling OE files to ensure enrollments are submitted to the client's benefit carriers timely.

You will need:

• Carrier Connections/EDI Competency:
• Monitor the status of connections that have been moved to a production status for the book of business assigned to you (if applicable).
• Support maintenance and troubleshooting of WorkforceNow EDI/Carrier Connections.
• When presented with a case to troubleshoot, investigate and resolve issues/defects with existing code.
• Communicate status and next steps to all partners (internal, carrier, client, broker, etc.) throughout the lifecycle of a case through constant updates to the active case.
• Partner with Account Managers, Engineers, and client to determine best practices for the setup of the EDI.
• Service as a technical resource for Account Managers and Customer Service Representatives who may have questions regarding active connections/EDI.
• Participate in conference calls with clients, carriers, brokers, sales, and/or prospects with connection questions.
• Maintain primary contact information for each third-party vendor with whom we have a connection.
• Work with these contacts to track new release dates for their systems, obtain updated file specifications, and identify the impact of any changes on existing connections.
• Make modifications to existing connection code as requested by client.
• Test connections to ensure accuracy of transmission of data.
• Maintain comprehensive understanding of and take responsibility for continuous learning of new technologies and templates being introduced in the EDI/Connections environment.
• Support monthly Open Enrollment renewals by updating files in Production and schedule OE files, which will especially be priority at year-end when ~70% of your book of business will be renewing their benefits.

Behaviors:

• Adaptability
• Alignment
• Collaboration
• Ethics/Integrity
• Innovation
• Process & Project Management
• Results Orientation
• Service Orientation / Client Focus

Technical Skills:

• Proficient in MS Excel skills such as creating pivot tables, v-lookups to compare files and data to identify discrepancies between two files.
• Knowledge of Salesforce is helpful for case and project management.

QUALIFICATIONS REQUIRED:

• Experience working in a software and/or service company environment.

Preference will be given to candidates who have the following:

• SQL
• 1-2 years of benefits experience.
• EDI experience

Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP's operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.