EDI Analyst - Client Support

Plexis Healthcare Systems, Inc.; Ashland (OR); Remote; USD 55,000 - 73,000; Full time

Job summary

An innovative software development company is seeking an experienced EDI Analyst to join their Client Support Department. This remote position offers the opportunity to work with cutting-edge healthcare EDI technologies and collaborate with a dynamic team. You will be responsible for providing technical analysis and support for EDI interfaces, ensuring seamless integration with existing software products. The ideal candidate will possess strong analytical skills, a deep understanding of healthcare transactions, and a commitment to customer satisfaction. This is a full-time role with a competitive benefits package, including healthcare and retirement options, making it an exciting opportunity for those passionate about making a difference in the healthcare industry.

Benefits

Competitive Healthcare Package

Medical Insurance

Dental Insurance

Vision Insurance

401K

Competitive Vacation Package

Sick Time Package

Qualifications

• 2+ years of experience with X12 and HIPAA transaction sets.
• Strong analytical aptitude and excellent communication skills.

Responsibilities

• Provide technical analysis and support for EDI interfaces.
• Troubleshoot and resolve client system issues related to EDI software.

Skills

X12 transaction sets

HIPAA standards

T-SQL

Microsoft SQL Server

Customer service skills

Analytical skills

Communication skills

Tools

SQL Server Integration Services (SSIS)

Job description

Career Opportunities with Plexis Healthcare Systems

PLEXIS Healthcare Systems, Inc., a progressive software development company in Ashland, OR, is looking to hire an enthusiastic and experienced EDI Analyst for our Client Support Department. This position is remote. Please apply at www.plexishealth.com

Position Purpose

This position is responsible for providing technical analysis and support for electronic data interchange (EDI) interfaces and integrations with PLEXIS’ existing and future software products, which include healthcare transactions (HIPAA X12) and other proprietary interfaces. This position is also responsible for working collaboratively with other PLEXIS analysts, project managers, software developers, as well as clients and their trading partners, to review work products for appropriateness, completeness, and quality.

Essential Functions and Basic Duties

• Develop and maintain a deep understanding of PLEXIS software, integration tools, and technical processes.
• Develop and maintain a broad knowledge of claims processing industry practices and trends, especially in the areas affecting healthcare EDI.
• Operate as the lead technical support for PLEXIS EDI software.
• Troubleshoot and resolve client system issues relating to PLEXIS EDI software.
• Assist clients with the installation, system maintenance, and operations of PLEXIS EDI software.
• Escalate software bugs or enhancements to PLEXIS Development with thorough issue descriptions.
• Provide timely follow-up and status updates to clients, as issues are processed and resolved.
• Demonstrate familiarity and expertise with EDI formats, transactions, standards, and databases. This includes HIPAA X12, flat file, XML, web services, and other methods and formats commonly used in healthcare EDI transactions.
• Provide suggestions and approaches to improve PLEXIS EDI products in the areas of EDI data support, process flow, usability, flexibility, interoperability with PLEXIS EDI and other vendor products, and overall reliability.
• Perform ongoing research and knowledge updates regarding X12 transaction sets and electronic systems interface approaches and methodology.

Qualifications

• Two years of experience in X12 and HIPAA transaction sets.
• Knowledge of T-SQL and Microsoft SQL Server preferred.
• Knowledge of SQL Server Integration Services (SSIS) desirable but not required.
• Deadline driven accountability and time management skills.
• Excellent customer service skills, attention to detail, and the drive to ensure customer satisfaction with each interaction.
• Strong analytical aptitude and a desire to find solutions to complex problems.
• Excellent verbal and written communication skills.

Physical Activities and Requirements of this Position

• Ability to access, input, and retrieve information from a computer to produce typed copy.
• Capacity to communicate adequately, in person or via telephone, in a professional business manner.
• Capability of dialing or otherwise using a telephone to place and receive telephone calls.
• Willingness and capability to come and go from the work area repeatedly throughout the day as is necessary.
• Willingness and capacity to sit or stand for minimum periods of one hour at a time.
• Capacity to pick up, leaf through and read books and files and other materials.
• Willingness and ability to maintain regular attendance for normally scheduled hours, to work overtime and to be flexible to work other shifts as necessary (i.e., potential weekend schedule).

Position Location: Remote

Position Status: Full-Time/Exempt

Benefits: Competitive Healthcare Package; Medical, Dental, Vision and 401K

Competitive Vacation and Sick Time Package

Salary Range: $55,565 - $72,500 Depending on Experience

It is the policy of Plexis Healthcare Systems, Inc. to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law.