EDA Customer Success Application Engineer

Keysight Technologies; Atlanta (GA); On-site; USD 97,000 - 162,000; Full time

Benefits offered by this job

Medical, dental and vision

Health Savings Account

401(k) Plan

Flexible Time Off

Job summary

Keysight Technologies is seeking a customer-focused Application Engineer to partner with Americas-based engineers, enabling success with Keysight EDA tools and delivering an exceptional support experience. You will act as a trusted advisor, helping customers move forward in their design journey across diverse applications and industries.

Responsibilities include diagnosing issues, delivering high-quality support, writing knowledge articles, and creating training content to expand customer

Qualifications

• B.S. in Electrical Engineering or higher degree with 5+ years of relevant experience.
• Background in RF/microwave, RFIC, high-speed digital design, applications engineering, EDA technical support, design flow enablement.
• Proficiency with EDA tools such as ADS, SystemVue, EM simulation, or similar.
• Strong troubleshooting and ownership to drive resolution.
• Experience with (or willingness to learn) Python.

Responsibilities

• Partner with customers to understand goals and guide adoption of Keysight EDA tools.
• Diagnose issues, identify root causes, and drive resolutions with ownership.
• Deliver timely, high-quality support and build customer trust and delight.
• Create customer-facing documentation and knowledge articles for self-service.
• Deliver technical training to expand customer capabilities and tool usage.

Skills

Customer-focused

Strong communication

Problem-solving

Ownership

Independent learner

Education

B.S. in Electrical Engineering

5+ years relevant experience

Tools

ADS

SystemVue

EM simulation

Job description

Overview

Keysight is at the forefront of technology innovation, delivering breakthroughs and trusted insights in electronic design, simulation, prototyping, test, manufacturing, and optimization. Our ~16,800 employees create world-class solutions in communications, 5G, automotive, energy, quantum, aerospace, defense, and semiconductor markets for customers in over 100 countries. Learn moreabout what we do.

Our award-winningculture embraces a bold vision of where technology can take us and a passion for tackling challenging problems with industry-first solutions.We believe that when people feel a sense of belonging, they can be more creative, innovative, and thrive at all points in their careers.

Keysight is a leading provider of advanced Electronic Design Automation (EDA) tools for electronic communication and semiconductor manufacturers, chip designers, and R&D integrators. Our team of applications and technical support engineers work closely with customers to enable and debug their design flows as they use Keysight EDA software such as ADS, SystemVue, EM simulation, or similar. Every day you will have the opportunity to impact the success of multiple customers as they work at the forefront of technology.

Responsibilities

We are looking for a customer-focused Application Engineer who is passionate about solving complex technical challenges and enabling customer success. In this role, you will partner with engineers across the Americas to help them fully leverage Keysight EDA tools, while delivering an exceptional support experience that builds trust, advocacy, and long-term relationships.

This role goes beyond technical problem-solving-you will act as a trusted advisor, advocate, and collaborator, ensuring customers can confidently move forward in their design journey. It is ideal for engineers who enjoy hands-on problem-solving while expanding their impact by working across a wide range of customer applications, industries, and design challenges.

Responsibilities

• Partner with customers to understand not just issues, but what customers are trying to achieve - their design goals, challenges, and workflows, and help them achieve success using Keysight EDA tools
• Apply strong troubleshooting and problem-solving skills to systematically diagnose issues, identify root causes, and drive them through to resolution with ownership
• Deliver timely, high-quality support that drives customer confidence and delight
• Act as a customer advocate, ensuring feedback is clearly communicated and influences product and process improvements
• Identify opportunities to expand customer adoption and usage of Keysight solutions by understanding their evolving needs and guiding them to additional capabilities
• Collaborate across global cross-functional teams, leveraging collective expertise to solve problems more effectively
• Develop clear written and verbal communication, including customer interaction documentation, knowledge articles and technical guidance for customer self-service
• Create and deliver training content to help customers expand their capabilities with EDA tools
• Continuously learn and stay current with new tool features, technologies, and industry trends
• Manage multiple priorities effectively while maintaining strong attention to detail and follow-through
• Demonstrate agility and growth mindset by quickly learning and adopting new tools, including AI, to improve effectiveness
• Balance independent execution with strong collaboration, seeking help when needed, leveraging team expertise, and contributing to others' success

We are looking for individuals who bring not only technical expertise, but also the following qualities:

• Customer-minded: You start with the customer's perspective and are motivated to create positive, lasting experiences
• Curiosity & continuous learning: You ask questions, seek to understand deeply, and actively grow your knowledge
• Tenacity: You persist through complex challenges and stay committed to finding solutions
• Ownership & initiative: You take responsibility end-to-end and proactively drive progress without waiting to be asked
• Advocacy: You represent the customer's voice and influence improvements across teams
• Collaborative mindset: You recognize that the best outcomes come from working with others and sharing expertise
• Clear communicator: You can simplify complex technical concepts for diverse audiences

Qualifications

• B.S. in Electrical Engineering / Electronics, or higher degree with 5+ years of relevant experience; or equivalent combination of education and experience
• Background in one or more of the following: RF/microwave, RFIC, high-speed digital design, applications engineering, EDA technical support, design flow enablement
• Proficiency with EDA tools such as ADS, SystemVue, EM simulation, or similar
• Proven ability to troubleshoot complex technical issues, identify root causes, and drive resolution with persistence and ownership
• Experience with (or willingness to learn) Python
• Demonstrable interest and commitment as an independent learner
• Strong written and verbal communication skills with the ability to explain complex topics clearly
• Experience delivering technical training or presentations is a plus
• Demonstrated ability to build relationships and support customers effectively
• U.S. person status is required due to the nature of certain customer environments and project requirements

Why Join Us

• Work at the forefront of innovation with industry-leading tools and technologies
• Gain exposure to a diverse set of customer applications and industries, expanding your technical breadth and perspective
• Make a meaningful impact on customers solving real-world engineering challenges
• Be part of a culture that values inclusion, growth, and collaboration
• Continuously develop both your technical and professional skills

The level of role will be based on applicable experience, education and skills; Most offers will be between the minimum and the midpoint of the Salary Range listed below.

California Pay Range MIN $97,040.00 MIDPOINT $129,380.00 MAX $161,730.00

Note:For other locations, pay ranges will vary by region

US Employees may be eligible for the following benefits:

• Medical, dental and vision
• Health Savings Account
• Health Care and Dependent Care Flexible Spending Accounts
• Life, Accident, Disability insurance
• Business Travel Accident and Business Travel Health
• 401(k) Plan
• Flexible Time Off, Paid Holidays
• Paid Family Leave
• Discounts, Perks
• Tuition Reimbursement
• Adoption Assistance
• ESPP (Employee Stock Purchase Plan)

Careers Privacy Statement***Keysight is an Equal Opportunity Employer.***