ED Registration Representative

1100 Baystate Administrative Svc.; United States; On-site; USD 29,000 - 39,000; Part time

Benefits offered by this job

Excellent compensation

Low-cost insurance

PTO 25 days

Education support

Retirement plan

Wellbeing programs

Onsite parking

Job summary

Baystate Health is seeking an ED Registration Representative for the Baystate Franklin Medical Center to interview patients, collect demographics and insurance information, and collect patient responsibility payments at registration in a fast-paced Emergency Department.

The role requires compassionate communication with patients and coordination with insurance, clinical staff, and other hospital personnel to ensure patient safety and optimal reimbursement.

Qualifications

• Customer service experience required.
• Certified Medical Terminology obtained upon hire.
• Knowledge of medical terminology preferred.
• Ability to communicate effectively under stress.
• Experience with patient data entry and insurance information.

Responsibilities

• Interview patients and collect demographic and insurance information.
• Collect patient responsibility payments at registration.
• Coordinate with insurance, clinical staff, and other hospital personnel.
• Obtain signatures on required forms and maintain professional interactions.
• Process FirstNet accounts and morning/afternoon preadmissions.

Skills

Customer Service

Communication

Medical Terminology

Infection Control

Preadmissions

Education

GED or HiSET

Tools

FirstNet

Online payment portal

Job description

ED Patient Registration Rep Location: Baystate Franklin Medical Center Schedule: 32 hours per week (3pm-11:30) Rotating weekends and holidays

Summary Under the direction of the Revenue Cycle Registration Manager/Supervisor, the ED Registration Representative is responsible for interviewing patients and collecting patient demographic and insurance information in a fast-paced, high-stress Emergency Department environment. Collects necessary patient responsibility payments at the time of registration. Duties also include working closely with insurance, Clinical Staff, Medical Records, and other hospital personnel to ensure patient safety and fiscal reimbursement. Obtains necessary signatures of all required forms and interacts in a professional and courteous manner with fellow staff members and the public at large.

Requirements

1. 1) Successfully complete training in Patient Registration Department policies, procedures, workflows, and applications including annual web-based training and basic medical terminology.
2. 2) Complete departmental orientation to product lines; demonstrate competency in introductory proficiency testing >91%.
3. 3) Receive sign-off by a mentor in product line activities.
4. 4) Complete Compassionate Connections Program.
5. 5) Maintain at least a 90% QA pass rate in overall account reviews, MSP, and RQA alerts.
6. 6) Respect: Treat all patients, coworkers, and internal partners with dignity and respect. Integrity: Be honest, trustworthy, dependable, and use good judgment in your work; lead by example. Teamwork: Maintain individual productivity and support workgroup effectiveness. Build and nurture relationships and value others. Lifelong Learning: Strive to be curious in the pursuit of knowledge while being open and taking in new ideas and perspectives.
7. 7) Service Focus: Identify opportunities that benefit our patients, coworkers, and internal partners.Ownership: Take initiative, responsibility, and accountability for one’s own performance; be proactive, ask questions, develop ideas, and ask for feedback.Collaboration: Communicate with internal and external partners with open-mindedness to achieve shared goals; professionally resolve conflict when it arises.Valuing Differences: Contribute to a work climate where differences are valued and supported; seek to understand different perspectives and cultures. Courage: Show initiative, ask questions, think big, and step out of your comfort zone.
8. 8) Effectively communicate with patients during high-stress events to gather detailed demographic and payor information to ensure patient safety and fiscal reimbursement for the organization.
9. 9) Must be capable of controlling emotions and reactions during tragic and sometimes dangerous patient interactions. Maintaining a calm and compassionate disposition is essential.
10. 10) Ability to communicate verbally and/or in writing with coworkers and clinical partners to problem-solve issues and share recommendations for improvements.
11. 11) Complete FirstNet account discharges, transfers, and status changes. Complete morning and afternoon Preadmissions by designated timeframe as well as surgical late discharges.
12. 12) Successfully complete BH ED policies and procedures including Trauma Registration, “JDoe” Registration, Burn reporting, Animal bite reporting, Weapons Related Injury Surveillance System (WRISS), Sexual Assault Nurses Exam (SANE)
13. 13) Ability to analyze data received from insurance carriers to determine and educate patients about their financial responsibility for their ED visit.
14. 14) Request and collect pre-determined patient responsibility payments by use of an online payment portal and utilize payment plan options for patients who cannot afford to make the payment in full.
15. 15) Ability to initiate emergency code procedures via overhead page.
16. 16) Demonstrate the ability of donning and doffing of PPE. Demonstrate knowledge of basic concepts of Infection Control and can adapt this knowledge to BH ED environments. Understands sufficient medical terminology to communicate with clinical staff partners.
17. 17) Demonstrate ability to manage scheduling changes. Demonstrate ability to obtain coverage for missed shifts.

Required Experience

Customer Service experience

Preferred Experience

Previous experience in patient registration

Skills/Competencies

Certified Medical Terminology obtained upon hire

THE ADVANTAGES OF WORKING WITH BAYSTATE!

• Excellent Compensation
• High-quality, low-cost medical, dental and vision insurance
• Generous PTO – up to 25 days in the first year, with scheduled earned increases
• Continuing education support and reimbursement
• First Time Home Buyers Financial Packages
• Farm Share Memberships
• 403b retirement company match & annual company contribution increase based on years of service
• Free money coach advice from a certified professional
• Wellbeing programs that include but are not limited to mental, physical, and financial health
• Pet, home, auto and personal insurance
• Life insurance
• Reimbursement for a variety of wellbeing activities, included but limited to gym membership and equipment, personal trainer, massage and so much more!
• Wellbeing programs that include but are not limited to mental, physical, and financial health
• Onsite parking

Education

GED or HiSET (Required)

Certifications

Certified Medical Terminology - OtherOtherOther

Compensation Note

The compensation range(s) in the table below represent the base salaries for all positions at a given grade across the health system. Typically, a new hire can expect a starting salary somewhere in the lower part of the range. Actual salaries may vary by position and will be determined based on the candidate's relevant experience. No employee will be paid below the minimum of the range. Pay ranges are listed as hourly for non-exempt employees and based on assumed full time commitment for exempt employees. Minimum - Midpoint - Maximum $20.79 - $23.90 - $28.08

Equal Employment Opportunity Statement

Equal Employment Opportunity Employer Baystate Health is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, national origin, ancestry, age, genetic information, disability, or protected veteran status.

About Baystate Health

Baystate Health (BH) is one of New England’s leading and largest integrated health care organizations, serving a population of nearly one million people throughout western New England. With roots dating back to the founding of Springfield City Hospital in 1873, Baystate Health has been providing high-quality and compassionate health care in western Massachusetts for more than 145 years. With more than 12,000 employees, a medical staff of nearly 3,100 physicians, and a net patient service revenue of more than $1.4 billion, the ever-growing health system includes five Massachusetts hospitals and the Baystate Mary Lane Outpatient Center in Ware: Baystate Medical Center in Springfield Baystate Children’s Hospital (located at Baystate Medical Center) Baystate Franklin Medical Center in Greenfield Baystate Wing Hospital in Palmer Baystate Noble Hospital in Westfield