ED Registration Clerk - Full Time - Evenings

Mohawk Valley Health System; City of Utica (NY); On-site; USD 25,000 - 32,000; Full time

Job summary

Mohawk Valley Health System is seeking an ED Registration Clerk to collect and verify patient information for care, billing, and regulatory compliance. The role operates in the Emergency Department, using Epic to register patients and manage data across 50+ fields.

Ideal candidates have a high school diploma and preferably healthcare registration experience; evening shifts are common, with pay ranging from $18 to $23 per hour.

Qualifications

• Obtain and enter patient information across 50+ data fields.
• Explain and complete facility forms before signatures.
• Provide courteous service in person, by phone, or email.

Responsibilities

• Manage initial arrival process for patients arriving by EMS or walk-in.
• Comply with EMTALA guidelines and patient privacy requirements.
• Enter accurate patient data and documentation in the Epic system.
• Handle payment collection, including cash handling.
• Meet or exceed productivity and quality targets.
• Collaborate with the PATIENT ACCESS SVCS team to resolve issues.

Skills

Customer service

Data entry

Telephone communication

Cash handling

Education

High school diploma or equivalent

Healthcare registration experience (preferred)

Job description

Job Summary

The ED Registration Clerk is responsible for obtaining required information from patients in order to complete an accurate registration for the use in patient care, billing and all regulatory requirements and documenting all information into correct area within the Epic registration system. This position works in the clinical area of the Emergency Department.

Core Job Responsibilities

• Responsible for the initial arrival process for patients arriving via EMS or via walk in.
• Must understand and comply with all EMTALA guidelines.
• Responsible for accurately obtaining and entering information for 50+ data fields.
• Use pre-determined interviewing techniques and scripting when obtaining information from patients and/or patient representatives, in person or via phone.
• Must demonstrate positive customer service, even at the most difficult of times both face to face, phone and via email.
• Understand, explain, and accurately complete required facility forms before obtaining and witnessing patient signatures
• Responsible for payment collection activities, including handling cash.
• Meets or exceeds productivity and quality goals.
• May be assigned to work edits/errors out of designated work queue’s or reports.
• Perform other duties as required.

Education/Experience Requirements

REQUIRED:

• High school diploma or equivalent

PREFERRED:

• Prior healthcare registration experience.
• One year of medical office, hospital or medical insurance related experience

Disclaimer

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Successful candidates might be required to undergo a background verification with an external vendor.

Job Details

Req Id 99308
Department PATIENT ACCESS SVCS
Shift Evenings
Shift Hours Worked 7.50
FTE 0.94
Work Schedule
Employee Status A1 - Full-Time
Union 2006 - UFCW
Pay Range $18 - $23 per hour