ED Registration Clerk - Full Time - Days

Mohawk Valley Health System; City of Utica (NY); On-site; USD 25,000 - 32,000; Full time

Job summary

The Mohawk Valley Health System is seeking an ED Registration Clerk to obtain required patient information for registration used in patient care, billing, and regulatory compliance in the Epic system. This role operates in the Emergency Department and focuses on accurate data capture and patient interaction.

Responsibilities include managing the arrival process for EMS or walk-in patients, complying with EMTALA, handling 50+ data fields, using scripted interviewing techniques, and delivering

Qualifications

• High school diploma or equivalent is required.
• Preferred: healthcare registration experience.
• One year of medical office, hospital or medical insurance related experience.

Responsibilities

• Responsible for the initial arrival process for patients arriving via EMS or via walk in.
• Must understand and comply with all EMTALA guidelines.
• Responsible for accurately obtaining and entering information for 50+ data fields.
• Use pre-determined interviewing techniques and scripting when obtaining information from patients and/or patient representatives, in person or via phone.
• Must demonstrate positive customer service, even at the most difficult of times both face to face, phone and via email.
• Understand, explain, and accurately complete required facility forms before obtaining and witnessing patient signatures
• Responsible for payment collection activities, including handling cash.
• Meets or exceeds productivity and quality goals.
• May be assigned to work edits/errors out of designated work queue’s or reports.
• Perform other duties as required.

Skills

Customer service

EMTALA compliance

Data entry

Education

High school diploma or equivalent

Tools

Epic Registration System

Job description

Job Summary

The ED Registration Clerk is responsible for obtaining required information from patients in order to complete an accurate registration for the use in patient care, billing and all regulatory requirements and documenting all information into correct area within the Epic registration system. This position works in the clinical area of the Emergency Department.

Core Job Responsibilities

• Responsible for the initial arrival process for patients arriving via EMS or via walk in.
• Must understand and comply with all EMTALA guidelines.
• Responsible for accurately obtaining and entering information for 50+ data fields.
• Use pre-determined interviewing techniques and scripting when obtaining information from patients and/or patient representatives, in person or via phone.
• Must demonstrate positive customer service, even at the most difficult of times both face to face, phone and via email.
• Understand, explain, and accurately complete required facility forms before obtaining and witnessing patient signatures
• Responsible for payment collection activities, including handling cash.
• Meets or exceeds productivity and quality goals.
• May be assigned to work edits/errors out of designated work queue’s or reports.
• Perform other duties as required.
  

Education/Experience Requirements

REQUIRED:

• High school diploma or equivalent

PREFERRED:

• Prior healthcare registration experience.
• One year of medical office, hospital or medical insurance related experience

Disclaimer

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Successful candidates might be required to undergo a background verification with an external vendor.

Job Details

• Shift Days
• Shift Hours Worked 7.50
• FTE 0.94
• Work Schedule UFCSM
• Employee Status A1 - Full-Time
• Union 2006 - UFCW
• Pay Range $18 - $23 per hour