ED Patient Access Representative - Full-time - Days

Boston Medical Center; Towson (MD); On-site; USD 24,000 - 36,000; Full time

Benefits offered by this job

Competitive salary & PTO

Free parking

Transit subsidy

Onsite fitness facility

Tuition assistance

Health, dental, and vision coverage

401(a)/403(b) retirement

Job summary

GBMC HealthCare in Towson, MD is seeking staff to perform patient arrival and registration in the Emergency Department. You will verify demographics, insurance, collect co-pays, and ensure accurate data entry across systems, including Epic, Watch Child, and OnBase.

The role emphasizes fast, accurate processing, teamwork with rotating staff, and exceptional customer service in a high-stress environment.

Qualifications

• High School Diploma or GED required.
• Completion of Medical Terminology class preferred.
• 6 months to 1 year ER registration experience preferred.
• EMTALA and insurance knowledge beneficial.

Responsibilities

• Complete arrival and registration for emergent patients.
• Enter accurate insurance information and collect co-pays.
• Verify demographics and signatures for records.
• Input patient data into computer systems and maintain accuracy.
• Assist with training new employees and provide excellent customer service.
• Collaborate with clinical staff across departments to support patient flow.
• Operate hospital computer applications such as Epic and Excel.

Skills

Interviewing patients

Calm under pressure

Team collaboration

Insurance knowledge

Medical terminology

Computer skills

Communication (oral & written)

Data analysis

Typing speed

Customer service

Multi-tasking

Infection control

Education

High School Diploma or GED

Tools

Epic

Watch Child

Access E-forms

Outlook Web Mail

OnBase Scanning

Word

Excel

Job description

Education

High School Diploma or GED

Licensures/Certifications

CHAA

Preferred Experience

1 to 2 years related experience preferred. 6 months to 1 year working in an Emergency Department preferred. Completion of a Medical Terminology class preferred.

Skills

• Responsible for interviewing patients that are experiencing a medical emergency.
• Ability to work calmly and efficiently in high-stress situations
• Strong ability to work well on a team with rotating staff.
• Knowledge of insurance coverage and billing, collection procedures, laws, rules, and regulations
• Knowledge in medical terminology preferred
• Skill in using computers and personal productivity applications
• Skill in oral and written communication, including reading comprehension
• Skill in data analysis to gather and update statistics, logs, records and reports
• Ability to type quickly and accurately
• Excellent skill in customer service techniques
• Ability to multi-task and prioritize
• Must be able to work in a patient care environment with exposure to infection and/or contagious disease

Principal Duties and Responsibilities

• Completes Arrival and Registration functions for patients presenting for immediate life-threatening illness or injury, emergency petition, sexual assault, psych evaluation and substance abuse
• Use of standard precautions to prevent exposure to blood and/or body fluids exposure
• Follows EMTALA regulations related to registration and collection of co-payments in the Emergency Dept
• Performs bed-side registrations for ER patients, patients directly admitted to the hospital and for Skilled Nursing Facility/ Sub-acute unit admissions. Ensures complete and accurate information is obtained bedside from the patient, from a family member, or from the sending facility
• Extensive insurance knowledge for accurate insurance entry for new and out of state patients, patients presenting for auto and workers compensation injury, and other liability situations
• Documents point of origin, sending facility and referral source for patients arriving from other health care facilities, maintaining accuracy of patient records and compliance with the HSCRC
• Responsible for registration of after-hour Radiology patients
• Verifies demographic and insurance information. Obtains all necessary signatures electronically, or on paper. Collects any payments due upon admission and assures insurance verification process is completed
• Inform patients of Medical Center rates, rules and regulations and answers patients’ questions. If unable to answer questions, investigates all avenues available to resolve concerns. Works as a team with clinical staff from all OR’s, Emergency Department, Maternal/Newborn Health, Clinics, and Ancillary Testing areas
• Inputs patient information into computer to identify existing, or initiate new medical record, patients’ labels, and bracelets. Scans at time of registration all insurance cards, Photo I.D., Advance Directives and other facility information. Obtains photographs of patients for identification purposes. Obtains electronic signature of various registration forms such as Permissions and Acknowledgements, and Notice of Observation to Inpatient Status Change. Escorts patient to waiting room location as needed
• Meets or exceeds departmental registration timing standard of 7 minutes per patient
• Verifies benefits via Epic Real-Time Eligibility. Follows insurance requirements such as Medicare Secondary Payer Questionnaire. Enters insurance coverage accurately. Provides notification to insurance carriers as required
• Assists in training new employees for the department. Performs clerical duties, computer operational duties, filing, record keeping, answering phones and providing excellent customer service. Handles security keycard distribution for VIP’s at L&D
• Meets or exceeds registration accuracy of 97%- evaluated on a quarterly basis
• Collects co-pays, deductibles, out of pocket, and balance due payments via check or credit card. Obtains authorization on all credit card transactions using Epic
• Assists and covers as needed the Hospital Information Desks- working closely with, instructing and training all Information Desk and Lobby Escort volunteers
• Assists with registrations in all Patient Access Registration areas as needed
• Is comfortable in working with many hospital computer applications and systems including but not limited to; Epic, Watch Child, Access E-forms, Outlook Web Mail, OnBase Scanning, Word, and Excel.

Pay Range

$17.35 - $26.36 Final salary offer will be based on the candidate's qualifications, education, experience and alignment with our organizational needs.

Equal Employment Opportunity

GBMC HealthCare and its affiliates are Equal Opportunity employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, age, national origin, mental or physical disability, genetic information, veteran status, or any other status protected by federal, state, or local law.

Situated in scenic Towson, GBMC represents more than just a hospital; it's a legacy of over 60 years in premier healthcare. Our beautiful suburban campus is home to a facility with over 250 beds, 23,000 admissions, and 52,000 emergency room visits each year. GBMC is currently seeking talented, compassionate employees to support patients of the communities we serve. GBMC has also been named “best place to work!” At GBMC Health Partners, we don't just provide comprehensive medical care – we build lasting relationships. When it comes to the care of our patients, for us, it's personal. Whether you’re a physician leading proactive health strategies, a nurse practitioner providing care, or a medical assistant ensuring seamless operations, your role here is pivotal. At Gilchrist, we transcend traditional hospice care. Every individual's journey is unique, and we pride ourselves on being there, every step of the way. For over three decades, Gilchrist has stood as a pillar of compassion and dedication as Maryland's premier nonprofit provider for serious illness and end-of-life care. We are more than just a hospice; we are a life-affirming promise ensuring every moment is lived to its fullest. Hospice of Washington County (HWC), situated in Hagerstown, MD, is the only licensed provider for hospice care within Washington County. Our team of committed professionals understands the importance of ensuring that every individual is able to LIVE their life to the fullest. The focus is on caring for the individual, not the cure. Hospice focuses on helping a person live; making the most of each minute, hour, day, week and month they may have during the final season of life. It is about allowing self-determined life closure; individuals remain the decisions makers of how they will spend their precious days, weeks, and months. Hospice focuses on quality of life, not quantity. We provide hospice care wherever the individual designates as their home. That can be in a private residence, nursing home, or assisted living facility. Hospice care is available to patients of any age, religion, race, or illness. Hospice care is covered under Medicare, Medicaid, most private insurance plans.

What We Offer

• Competitive salary and generous paid time off
• Free parking
• Monthly MTA bus pass subsidy-85% paid by GBMC "if applicable"
• Company subsidized onsite fitness and wellness center "if applicable"
• Pre-paid tuition to pursue professional development, additional certifications, and degree programs
• Comprehensive health, dental, and vision coverage
• 401 (a) and 403 (b) retirement savings plan