ED Navigator- Remote

Ochsner Clinic Foundation; Gretna (LA); Remote; USD 45,000 - 60,000; Part time

Job summary

Ochsner Health in Gretna, LA is seeking a compassionate healthcare support professional to coordinate patient care transitions and education. You will engage patients and families, assess needs, and connect them with appropriate resources within a collaborative team environment.

The role emphasizes clear communication, data entry accuracy, and respect for privacy while working to improve patient outcomes in a non-emergency setting.

Qualifications

• This role requires an Associate's Degree with preferred Bachelor's degree.
• Strong verbal and written communication and data entry dexterity are essential.
• Ability to collaborate with clinical teams and stakeholders.

Responsibilities

• Conducts initial evaluation and engages patient/family.
• Identifies patient needs and connects to resources.
• Educates patients and families using behavior-change strategies.
• Adapts communication to patient population and respects privacy.
• Performs other related duties as required.

Skills

Verbal and written communication

Data entry skills

Interpersonal skills

Leadership

Detail-oriented

Teamwork

Education

Associate's Degree

Bachelor's Degree

Tools

Microsoft Office

Windows

Job description

Exceptional care starts with exceptional people.

For us, this is more than a job– it’s a calling. It’s waking up each day, looking for ways to make a difference with a compassionate, inclusive and talented team. Ochsner empowers you to discover your passion, reach your potential, and Pursue Your Purpose. Exceptional care starts with exceptional people and teams. Together we are leading the way.

This job is used to reduce the use of emergency departments for non-emergent reasons. This job will achieve streamlined patient care transitions and redirection to appropriate levels of care utilizing hospital and community resources to effectively educate and empower patients and their families.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties.

This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at the company’s discretion.

Education

• Required – Associate's Degree
• Preferred – Bachelor’s Degree

Work Experience

• Required – 1 year in a Clinical or Social Services setting working directly with patients
• Preferred – Experience in Case Management, Community based organizations, or Health Care organizations working directly with patients in a remote setting
• * A Clinical License as a Medical Assistant, EMT, RN, LPN, Pharmacist, Social Worker, or other clinical discipline will be accepted in lieu of an Associate’s Degree

Knowledge Skills and Abilities (KSAs)

• Must have computer skills and dexterity required for data entry and retrieval of information.
• Effective verbal and written communication skills and the ability to present information clearly and professionally.
• Must be proficient with Windows-style applications, various software packages specific to role and keyboard.
• Strong interpersonal skills.
• Strong oral and written communication skills.
• Proven leadership skills, ability to think critically, problem-solve, work independently, self-initiate, multi-task, and work effectively in a team environment.
• Highly organized and detail-oriented.

Job Duties

• Conducts Initial Evaluation and Engage Patient/Family.
• Identifies Patient Needs and Connect Patients to Appropriate Resources.
• Utilizes Behavior Change Strategies to Educate Patients and Families.
• Adapts behavior to the specific patient population, including but not limited to: respect for privacy, method of introduction to the patient, adapting explanation of services or procedures to be performed, requesting permissions and communication style.
• Other related duties as required.

The above statements describe the general nature and level of work only. They are not an exhaustive list of all required responsibilities, duties, and skills. Other duties may be added, or this description amended at any time.

Remains knowledgeable on current federal, state and local laws, accreditation standards or regulatory agency requirements that apply to the assigned area of responsibility and ensures compliance with all such laws, regulations and standards.

This employer maintains and complies with its Compliance & Privacy Program and Standards of Conduct, including the immediate reporting of any known or suspected unethical or questionable behaviors or conduct; patient/employee safety, patient privacy, and/or other compliance-related concerns.

The employer is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.

Physical and Environmental Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Light Work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly (Constantly: activity or condition exists 2/3 or more of the time) to move objects. Physical demand requirements are in excess of those for Sedentary Work. Even though the weight lifted may be only a negligible amount, a job should be rated Light Work: (1) when it requires walking or standing to a significant degree; or (2) when it requires sitting most of the time but entails pushing and/or pulling of arm or leg controls; and/or (3) when the job requires working at a production rate pace entailing the constant pushing and/or pulling of materials even though the amount of force exerted is negligible.

Normal routine involves no exposure to blood, body fluid or tissue and as part of their employment, incumbents are not called upon to perform or assist in emergency care or first aid.

The incumbent has no occupational risk for exposure to communicable diseases.

Because the incumbent works within a healthcare setting, there may be occupational risk for exposure to hazardous medications or hazardous waste within the environment through receipt, transport, storage, preparation, dispensing, administration, cleaning and/or disposal of contaminated waste. The risk level of exposure may increase depending on the essential job duties of the role.

Ochsner Health endeavors to make our site accessible to all users. If you would like to contact us regarding the accessibility of our website, or if you need an accommodation to complete the application process, please contact our HR Employee Solution Center at 504-842-4748 (select option 1) or [e-mail]. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.

Ochsner is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to any legally protected class, including protected veterans and individuals with disabilities.