ED Medication History Technician- Bluebonnet - PRN

Baton Rouge General; Baton Rouge (LA); On-site; USD 35,000 - 45,000; Full time

Job summary

Baton Rouge General is seeking a dedicated medication history technician to accurately obtain medication histories from patients and caregivers, ensuring compliance with safety and quality standards. This role requires strong communication and organizational skills, a commitment to teamwork, and adherence to regulations. Candidates should have pharmacy technician experience and relevant licensure upon hire.

Qualifications

• 3 years pharmacy technician experience in a hospital setting preferred.
• National PTCB (CPhT) licensure required upon hire.
• State of Louisiana Pharmacy Technician Licensure required upon hire.

Responsibilities

• Obtain complete medication histories from multiple sources.
• Conduct interviews with patients to gather medication details.
• Document medication histories accurately in the electronic health record.

Skills

Attention to detail

Knowledge of drug names

Prioritization skills

Customer-service orientation

Proficiency in Microsoft Office

Adaptability

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Job Summary:

The medication history technician will obtain medication histories for:

• Patients to be admitted through the emergency department
• Newly admitted patients who require a medication history interview
• Upcoming surgery patients (interview by telephone)

The technician will consult various sources to ensure a complete and accurate medication history. Interviews with patients and/or caregivers are supplemented with review of retail pharmacy records and hospital medication administration records (MARs).

PERFORMANCE CRITERIA

Criteria A: Everyday Excellence Values

Employee demonstrates core values in daily performance, including courtesy, initiative, teamwork, respect for dignity and privacy, and effective communication.

Criteria B: Corporate Compliance

Employee adheres to the Code of Conduct, Conflict of Interest Guidelines, and GHS Corporate Compliance Guidelines, maintaining accurate records and professional relationships.

Criteria C: Personal Achievement

Employee shows initiative, uses accepted procedures, and upholds high moral and ethical standards.

Criteria D: Performance Improvement

Employee participates in quality initiatives, seeks process improvements, and contributes ideas for enhancing work approaches.

Criteria E: Cost Management

Employee manages time and resources effectively, seeking resource-saving processes.

Criteria F: Patient & Employee Safety

Employee promotes safety, reports errors or potential injuries, and follows safety policies and procedures.

Job Functions:

• Obtain complete and current medication histories from multiple sources
• Ensure timely completion of medication histories for physician review
• Conduct interviews with patients or caregivers to gather medication details, including OTC, herbal, and dietary supplements
• Communicate with pharmacies, physicians, insurance companies, and third-party software to obtain medication information
• Document medication histories accurately in the electronic health record for review and reconciliation
• Coordinate with healthcare professionals to identify high-priority patients for medication history interviews
• Resolve medication history discrepancies and consult pharmacists or physicians as needed
• Conduct quality audits of medication histories
• Assist with emergency department medication distribution and perform monthly audits
• Prioritize workload to meet patient care needs efficiently

Skills:

• Attention to detail and accuracy
• Knowledge of drug names, uses, doses, and formulations
• Strong prioritization skills and ability to work independently
• Customer-service orientation with effective communication skills
• Proficiency in Microsoft Office and basic computer skills
• Adaptability to changing work environments

Experience Requirements: 3 years pharmacy technician experience in a hospital setting preferred.

Educational Requirements: High school diploma or equivalent.

Special Skill, License, and Knowledge Requirements:

• National PTCB (CPhT) licensure required upon hire
• State of Louisiana Pharmacy Technician Licensure required upon hire
• Pharmacy Technician Career Ladder assessment within 60 days of hire
• CPR/BLS certification within 60 days of hire
• Two years technician experience in retail or hospital setting required

HIPAA Requirements: Maintain knowledge of and adherence to HIPAA regulations related to patient records, information, and privacy.

Safety Requirements: Follow safety practices including incident reporting, waste handling, PPE use, and environment of care procedures.