Economic Service Worker Trainee - OSA / Office of Constituent Services - Kanawha Co.

West Virginia; West Virginia; On-site; USD 30,000 - 45,000; Full time

Job summary

Un organisme gouvernemental en Virginie-Occidentale recherche un stagiaire en Service Économique pour apprendre à gérer des cas dans des programmes d'assistance économique. Ce rôle implique la prise de contact avec les clients, l'évaluation de leur éligibilité, et de maintenir une caseload efficace. Le candidat idéal doit avoir un diplôme d'études secondaires et de l'expérience dans les services à la clientèle.

Qualifications

• Deux ans d'expérience en services directs aux clients ou en travail de service client.
• Capacité à évaluer les données par rapport aux normes établies.

Responsibilities

• Apprendre à prendre des applications et déterminer l'éligibilité pour divers programmes d'assistance.
• Maintenir un cas client et référer les clients vers d'autres agences de services sociaux.

Skills

Évaluation des données

Service client

Communication

Education

Diplôme d'études secondaires ou équivalent

Job description

Under close supervision, the Economic Service Worker Trainee performs in a training capacity learning the process of taking applications, determining eligibility for and managing a caseload for a variety of economic assistance programs for the Office of Constituent Services Customer Service Reporting Center. This individual must learn to conduct personal interviews with clients, evaluating and verifying personal, financial and social information, and determining eligibility for services. Responsible for maintaining a client caseload and referring clients to other social service and community service agencies when appropriate. Customer transactions are completed by phone / mail, as well as completing all changes reported. May obtain repayment from clients who have been issued economic assistance erroneously. Performs other duties as assigned.

Click The APPLY Link To Apply Online
Training: High school diploma or the equivalent.

Experience: Two (2) years of full-time or equivalent part-time paid experience providing direct client services such as interviewing clients, customers or the public and evaluating the data against established standards and guidelines OR two (2) years of full-time or equivalent part-time paid experience performing customer service, telemarketing, retail or clerical work.

Substitution: Successful completion of coursework at a regionally accredited college or university may substitute for the required experience at the rate of one (1) year experience for every thirty (30) credit hours of education.

Special Requirement: A valid driver's license may be required