Economic Service Worker Trainee - Human Services - BFA - Region 1 - See Posting

West Virginia; West Virginia (MN); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a dedicated individual to join their team in a training role focused on processing benefit applications. This position offers the opportunity to learn about various economic assistance programs, including SNAP and Medicaid, while managing a caseload and adhering to complex policies. Ideal candidates will have a strong background in client services and customer interaction, along with the ability to analyze financial and social information. If you are passionate about helping others and eager to develop your skills in a supportive environment, this role is perfect for you.

Qualifications

• Two years of experience in direct client services or customer service roles.
• Ability to analyze financial and social information effectively.

Responsibilities

• Manage a caseload for economic assistance programs like SNAP and Medicaid.
• Conduct interviews with clients to determine eligibility for benefits.

Skills

Client Interviewing

Data Evaluation

Customer Service

Financial Analysis

Education

High School Diploma or Equivalent

Tools

Department Software

Job description

Under close supervision, perform in a training role learning the methods of processing benefit applications. Determine eligibility for, and manage, a caseload for economic assistance including, but not limited to SNAP, various Medicaid programs, Emergency Assistance/LIEAP, and School Clothing Vouchers. Learn to adeptly use department software to administer to a demanding caseload. Comprehend and adhere to complex policy regarding eligibility and issuance of benefits. Learn to conduct interviews with clients. Train how to analyze financial and social information. May retain repayment for economic assistance issued erroneously. Perform related work as required.

Ohio, Brooke, and Hancock Counties

Click The APPLY Link To Apply OnlineTraining: High school diploma or the equivalent.

Experience: Two (2) years of full-time or equivalent part-time paid experience providing direct client services such as interviewing clients, customers or the public and evaluating the data against established standards and guidelines OR two (2) years of full-time or equivalent part-time paid experience performing customer service, telemarketing, retail or clerical work.

Substitution: Successful completion of coursework at a regionally accredited college or university may substitute for the required experience at the rate of one (1) year experience for every thirty (30) credit hours of education.

Special Requirement: A valid driver's license may be required