Economic Development Case Manager

Primary Health Care, Inc.; Des Moines, Northern (IA, KY); Hybrid; USD 23,000 - 29,000; Full time

Benefits offered by this job

PTO 4 weeks

Paid holidays

License reimbursement

CE reimbursement

401k match

Medical/dental/vision

Life insurance

Disability insurance

FSAs/HSA

Supplemental insurance

Job summary

Primary Health Care, Inc. seeks an Economic Development Case Manager to assist clients experiencing homelessness in Polk County, Des Moines, IA. The role supports housing and income goals, including resume help, document gathering, and transportation coordination.

The position is time-limited, grant-funded, with a strong emphasis on connecting people to community resources and PHC services, while offering professional development opportunities and a competitive benefits package.

Qualifications

• Bachelor’s degree in psychology, counseling, mental health, human services or other related field or equivalent combination of education experience.
• Effective written and verbal communication skills.
• Team oriented.
• Proficiency using Microsoft Office applications including Excel and other database applications.
• Excellent interpersonal skills with ability to establishes and maintain effective working relationships with a diverse group of individuals.
• Detail oriented with high degree of accuracy.
• Demonstrates professionalism with ability to maintain composure in all situations and show empathy.
• Organization and prioritization skills.

Responsibilities

• Completes intakes and ongoing assessment with clients to identify needs, develop goals, and access resources and services.
• Monitors and documents client contacts, needs, goals, progress, and significant occurrences, according to grant guidelines and PHC policies and procedures.
• Facilitates coordination with other PHC services, including medical, dental, mental health, and substance use, as well as referrals for services with external agencies, including emergency and crisis services.
• Advocates for clients with community agencies, schools, significant others and other appropriate agencies.
• Ensures clients have access to transportation to necessary appointments as appropriate, assisting with client transportation in accordance with PHC transportation policy.
• Communicates with other agencies on behalf of clients using professional discretion with client information, ensuring that appropriate releases of information are obtained.
• Conducts outreach activities at community agencies, community gatherings, neighborhoods, shelters, and other appropriate venues as requested. Serves as a liaison between PHC and community resources.

Skills

Written & verbal communication

Teamwork

Interpersonal skills

Attention to detail

Professionalism

Organization

Bilingual Spanish (pref)

Education

Bachelor’s degree in psychology/counseling/mental health/human services or related field

Tools

Microsoft Office

Excel

HMIS

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Are you looking for an opportunity to do amazing work helping others? You've come to the right place. Let's make a difference!

Primary Health Care (PHC) was founded in 1981 by Dr. Bery Engebretsen in Des Moines, IA. Our mission has remained unchanged since that time, to provide healthcare and supportive services to all, regardless of insurance, immigration status, or ability to pay.

Based on the needs of the communities we serve, PHC offers a spectrum of medical and dental services including family practice, behavioral health, HIV care and services, and pharmacy. PHC’s Homeless Support Services is the entry point for serving people experiencing homelessness in Polk County. Enabling services are available to help patients with benefits enrollment, case management, transportation, translation, and patient education. We currently have locations in Ames, Des Moines, & Marshalltown.

As an Economic Development Case Manager, you will help clients close the gap between income and housing. The EDCM will serve clients who are currently experiencing homelessness in Polk County and who are seeking employment or seeking income to supplement their SSI. EDCM will assist clients with obtaining employment including gaining vital documents, writing resumes, and helping with transportation to interviews. The EDCM will assist clients to obtain housing in the community and work towards client self identified goals. This position is time limited and based upon grant funding.

What's Great About this Position?

Earn 4 weeks of PTO throughout your first year of employment and enjoy paid holidays as well.

Continue to develop your skills and grow your career through PHC’s training opportunities including: PHC University, Emerging Leaders, and medical and dental assistant training programs.

What You Will Do

Completes intakes and ongoing assessment with clients to identify needs, develop goals, and access resources and services. May assist clients with application process for entitlement programs.

Monitors and documents client contacts, needs, goals, progress, and significant occurrences, according to grant guidelines and PHC policies and procedures.

Facilitates coordination with other PHC services, including medical, dental, mental health, and substance use, as well as referrals for services with external agencies, including emergency and crisis services.

Advocates for clients with community agencies, schools, significant others and other appropriate agencies.

Ensures clients have access to transportation to necessary appointments as appropriate, assisting with client transportation in accordance with PHC transportation policy.

Communicates with other agencies on behalf of clients using professional discretion with client information, ensuring that appropriate releases of information are obtained.

Conducts outreach activities at community agencies, community gatherings, neighborhoods, shelters, and other appropriate venues as requested. Serves as a liaison between PHC and community resources.

Qualifications You Need to Bring

Required:

Bachelor’s degree in psychology, counseling, mental health, human services or other related field or equivalent combination of education experience.

Effective written and verbal communication skills.

Team oriented.

Proficiency using Microsoft Office applications including Excel and other database applications.

Excellent interpersonal skills with ability to establishes and maintain effective working relationships with a diverse group of individuals.

Detail oriented with high degree of accuracy.

Demonstrates professionalism with ability to maintain composure in all situations and show empathy.

Organization and prioritization skills.

Licenses & Certifications:

Current Mandatory Reporter Training: Child and Dependent Adult Abuse recognized by the State of Iowa; Active Chauffer’s license from Iowa Department of Transportation. Both must be obtained within introductory period if not current.

Preferred:

• Six months of work or volunteer experience in human services related activities. (Will consider experience acquired while obtaining the degree.)
• Work experience with vulnerable populations, including people experiencing homelessness.
• Demonstrated competency using HMIS as applicable to department.
• Working knowledge of community resources related to homelessness in Des Moines.
• Knowledge of program terminology.
• Ability to effectively use HMIS system to document all client contact.
• Demonstrate language proficiency in Spanish.

We Take Care of Our People

Your experience and skills determine your base pay. The hiring range for this position is typically $17.00 - $21.25 per hour. Candidates with extensive work experience related to this position may be considered for additional compensation up to the pay grade maximum of $25.50 per hour. PHC also offers a comprehensive benefits package, including:

Generous PTO accrual (equal to 4 weeks at end of 1st year) plus paid holidays

License/certification fee reimbursement

Paid time off for continuing education & continuing education reimbursement

401k with company match

Medical, dental, and vision insurance.

Life & disability insurance

Flexible spending & health savings accounts

Supplemental accident & critical illness insurance