Economic Benefits Supervisor

El Paso County (CO); Colorado Springs (CO); Hybrid; USD 69,000 - 73,000; Full time

Job summary

El Paso County (CO) is seeking an Economic Benefits Supervisor to lead an Eligibility team focused on Long-Term Care, Adult Financial Benefits, and SNAP. You will coach five Eligibility Specialists, one Lead Worker, and two Resource Navigators to ensure timely, accurate service and strong staff development.

The role requires a Bachelor’s or higher in related fields or equivalent experience, and entails data analysis, process improvement, and strong collaboration with community partners.

Qualifications

• Knowledge of public assistance rules, regulations, and procedures.
• Ability to lead and train others; ability to objectively review performance.

Responsibilities

• Supervises five Eligibility Specialists, one Lead Worker and two Resource Navigators to provide services.

Skills

Leadership

Coaching

Communication

Data analysis

Problem solving

Time management

Customer service

Team motivation

Conflict resolution

Education

High school diploma or equivalent

Associate’s degree substitute one year experience

Bachelor’s degree substitute two years experience

Tools

CBMS

Job description

Our Adult Medical Assistance Ongoing team is looking for an Economic Benefits Supervisor to join one of our Eligibility teams! We’re looking for an emotionally intelligent, positive, and motivated leader who enjoys developing employees, solving problems, and creating a supportive culture where staff feel valued, connected, and empowered to succeed.

In this role, you’ll lead a team of five Eligibility Specialists, one Lead Worker and 2 Resource Navigators. These teams work directly with individuals, families and community partners who are pursuing Long-Term Care Services, Adult Financial Benefits and Food Assistance. You’ll provide coaching, guidance, and operational support while helping your team meet goals and provide timely, accurate, and customer-focused service.

Your day-to-day work will include Conducting one on ones, motivating team members to meet their goals, facilitating team meetings, troubleshooting cases, conducting data analysis, relaying impactful feedback, responding to communications timely, creating efficient business processes, and working with leadership at all levels. You’ll also have opportunities to collaborate with community partners to strengthen services and improve outcomes for the families we serve.

This is more than a supervisory role—it’s an opportunity to make a direct and positive impact on employees and the individuals and families they support throughout our community. If you’re a collaborative leader who brings energy, empathy, and a passion for helping others succeed,

Hiring Range: $68,800.00 - $72,800.00 Annually

Anticipated Hiring Range: $71,146.40 Annually

this position has an anticipated work schedule of Monday – Friday, 8:00am – 5:00pm; Hybrid schedule may be available upon successful completion of the initial evaluation period; subject to change.

Due to the sensitive nature of this role, additional background checks may be required, including a Government Program Fraud check and Child Welfare Abuse & Neglect database (TRAILS) check.

Please be advised this position may close without advance notice, should we receive a sufficient number of qualified applications.

Supervises the planning, organizing, monitoring, and training of a variety of benefit programs, including but not limited to: Health First Colorado (formerly Medicaid), Colorado Child Care Assistance Program (CCCAP), Supplemental Nutritional Assistance Program (SNAP, formerly Food Stamps), Colorado Works, Adult Financial, and Long-Term Care. Delegates and oversees special projects and activities. Employment is subject to the terms, conditions, and policies detailed in the Personnel Policies Manual (PPM). This position requires regular in-person presence as an essential job function.

• Communicates the mission of the El Paso County Department of Human Services (DHS).
• Interprets, communicates, and implements rules, policies, procedures, and regulations of assigned programs. Recommends policy/procedure updates to senior-level staff; implements changes to business practices.
• Supervises the daily operation of assigned unit(s); provides guidance, training, mentorship, and feedback to assigned staff. Conducts performance evaluations and motivates employees to achieve peak productivity and performance; participates in the hiring and disciplinary process.
• Monitors and evaluates the quality and quantity of work completed by the unit; compares work to established standards. Responds to error cases cited by Quality Assurance and other audits.
• Coordinates and participates in Management Evaluation reviews.
• Utilizes data and reports to meet program guidelines/expectations and identify areas of opportunity for potential improvement. Ensures program is working to meet or exceed Colorado Department of Human Services C-Stat Program goals. Prepares, designs, and implements plans for improvement in respective unit.
• Monitors and tracks timeliness within the unit, division, and agency.
• Monitors and ensures preparation for Local and State appeals.
• Resolves problems between employees and clients; responds to client complaints and concerns; conducts County dispute resolutions.
• Provides local presentations of DHS services and programs as assigned; may serve as liaison to the community.
• Participates in internal and external committees as a representative of the department.
• Performs other duties as required.

Supervision Exercised:

This classification requires supervising and monitoring performance for a regular group of employees or unit(s) including providing input on hiring/disciplinary action and work objectives/ effectiveness, performance evaluations, and realigning work as needed. A first-line or second-line supervisor typically performs these tasks.

Supervision Received:

Receives administrative supervision. This classification typically performs job duties and resolves conflict according to their own judgment and initiatives, requesting supervisory assistance only when necessary. Special projects are managed with little oversight, and assignments may be reviewed upon completion. Performance reviewed periodically.

Knowledge, Skills & Abilities

• Knowledge of public assistance rules, regulations, and procedures. Knowledge of community assistance resources and agencies.
• Ability to obtain and maintain State database access for assigned program(s), such as Colorado Benefits Management System (CBMS) or Child Care Assistance Tracking System (CHATS).
• Ability to lead and train others; ability to objectively review the performance of others.
• Ability to communicate and work effectively with co-workers, clients, other agencies, and the public.Ability to provide excellent customer service.
• Ability to efficiently plan, schedule, and organize.
• Ability to assess situations and make prudent and appropriate decisions; ability to apply conflict resolution and problem-solving skills.
• Ability to use standard office equipment, including computer, fax machine, copier, and telephone.
• Maintain regular and punctual attendance.

Required Education & Experience

• High school diploma or equivalent education.
• Three years of human services-related experience, including knowledge of eligibility determination or department of human services programs, resources, and policies and procedures.
  • Associate’s degree in a related field may substitute for one year of the required experience.
  • Bachelor’s degree in a related field may substitute for two years of the required experience.

Preferred Education & Experience

• Two years of experience with CBMS.
• One year supervisory or leadership experience.

Licenses/Certificates

• Must possess and maintain a valid driver's license.

Pre-Employment Requirements

• Must pass conditional post offer background investigation, motor vehicle record check, and drug screen.

Duties are primarily performed in a high-volume office and remote work environment dependent on business needs; some travel within the community may be required. May be exposed to clients in stressful situations. May be required to work evening and weekend hours.

The classification specification above is intended to describe the general nature of work, key responsibilities, and minimum qualifications. Minimum qualifications reflect the baseline experience required for the classification. Departments may establish additional or preferred qualifications to address operational needs, assignment complexity, and specialized functions, provided such qualifications are job-related, consistent with the intent of the classification, and as approved by the Human Resources department. Specific job assignments, duties, education, experience, licenses/certifications, and working conditions may vary based on the department or office's needs and the requirements of the assigned position. Changes to this classification specification may only be made by the Human Resources Department.