eCommerce Specialist

Extended Stay America; Charlotte (NC); On-site; USD 65,000 - 85,000; Full time

Job summary

Extended Stay America is seeking an experienced eCommerce Specialist to optimize our digital brand ecosystem, esa.com and the mobile app. You will manage content, drive SEO initiatives, and ensure ADA accessibility compliance while coordinating with IT, marketing, and external agencies.

In a fast-paced, collaborative environment, you will perform CMS UAT, track content workflows with JIRA and Trello, and support ongoing web and app development. A college diploma is required.

Qualifications

• Minimum 3 years' experience managing content in enterprise CMS systems.
• Basic HTML coding knowledge.
• Experience applying SEO best practices from a content perspective.
• Strong knowledge of WCAG 2.2 standards and ADA content compliance.
• Proven experience conducting UAT, including content verification and responsiveness checks.
• Ability to collaborate with cross-functional teams including SEO, IT and agencies.
• Familiarity with project management tools such as JIRA and Trello.
• Excellent attention to detail and ability to handle multiple priorities.
• Flexible to work occasional late nights aligned with release schedules.
• College diploma or equivalent education.

Responsibilities

• Manage all property content on the website and mobile app, ensuring accuracy and brand alignment.
• Optimize pages for user experience and engagement, including photos and descriptions.
• Collaborate with ecommerce and marketing stakeholders to meet content needs.
• Lead CMS UAT to ensure features meet business requirements.
• Work with IT and CMS resources to ensure platform stability and enhancements.
• Coordinate with SEO agency to implement roadmap and best practices.
• Ensure ADA compliance and WCAG 2.2 standards across all content.
• Track content workflows using Jira/Trello and report progress.
• Support ongoing web and mobile development with thorough testing.
• Adapt to a fast-paced release-driven environment.

Skills

CMS content management

HTML/CSS basics

SEO content optimization

ADA WCAG 2.2 knowledge

UAT testing

Cross-functional collaboration

JIRA Trello

Attention to detail

Time management

College diploma

Education

College diploma

Tools

JIRA

Trello

Job description

POSITION PURPOSE AND SUMMARY

The eCommerce Specialist is critical to ensuring the ongoing success and optimization of Extended Stay America's digital brand ecosystem: esa.com and mobile app. This role will provide tactical support in the areas of content management, search engine optimization, accessibility compliance and user acceptance testing. The eCommerce Specialist will be a content management subject matter expert, with a strong understanding of ESA's content management system (CMS) and the ability to work cross functionally to manage the platform and ensure it continues to meet business needs. Integral to this role is expertise in search engine optimization and the ability to work with an agency to execute optimization recommendations. The eCommerce Specialist will also serve ESA's digital accessibility expert, ensuring ESA's digital ecosystem is always in compliance with standard accessibility requirements. Finally, this role will support ongoing web and mobile development efforts by conducting thorough user acceptance testing, ensuring all features and functions are delivered without issue.

The eCommerce Specialist must be able to work in a fast-paced, highly collaborative environment. Flexibility, attention to detail, adherence to deadlines and a proactive mindset are required for success in this role.

MAJOR / KEY JOB DUTIES

Content Management

• Manages all property content on esa.com and the mobile app including hotel descriptions, photos, amenities, policies, room types, room type photos and room type descriptions.
• Ensures property pages on esa.com and the mobile app are visually appealing and optimized for user experience and engagement.
• Manages general esa.com and mobile app content including homepage modules, special offers and programs, promotions, services, SEO landing pages etc.
• Works closely with key stakeholders across the ecommerce and marketing team to understand content needs and provides best practices.
• Enters and updates content ensuring accuracy, brand alignment and timely delivery.
• Conducts CMS UAT, ensuring CMS functions support the business requirements and are implemented effectively.
• Serves as the subject matter expert for dotCMS.
• Works closely with IT and dotCMS resources to ensure dotCMS functions as expected.
• Provides recommendations for dotCMS enhancements and works closely with ecommerce leadership on implementation.

SEO Implementation

• Work closely with ESA's SEO agency, ecommerce leadership and IT to support implementation of the esa.com SEO roadmap.
• Ensure technical and content-driven SEO and AI platform best practices, including meta tags, schema markup, URL structure, keyword optimization, and performance tracking are applied to all content pages.
• Stay updated on SEO and AI platform best practices and trends. Recommend and implement opportunities for optimization.

ADA Compliance

• Ensures all website content meets WCAG 2.2 accessibility standards to provide an inclusive user experience across all digital touchpoints.
• Manages ESA's accessibility platform.
• Conducts regular site scans and provides results to ecommerce leadership and legal.
• Works closely with the ESA eCommerce Director to prioritize and implement all necessary requests to ensure esa.com and the mobile app are ADA compliant.

User Acceptance Testing (UAT):

• Supports esa.com functional enhancements and day-to-day operations by conducting thorough UAT focusing on content verification, website functionality, responsiveness across devices, and identification of bugs or issues, working closely with IT and leadership teams to resolve them before release.
• Thoroughly document findings and communicate in accordance with ESA's lifecycle development methodology.
• Participates in necessary development life cycle meetings to share findings and ensure they are addressed.
• Works closely with ecommerce leadership and business stakeholders to ensure a thorough understanding of esa.com features and functions.

Cross-Functional Collaboration

• Works closely with developers, designers, SEO specialists, and project managers in a collaborative team environment to deliver high-quality digital experiences.

Project Management

• Utilizes tools such as JIRA and Trello to track tasks, report progress, and manage content workflows efficiently.

Flexible Work Schedule

• Adapts to a fast-paced, deadline-driven environment with occasional late-night work based on release schedules and project needs.

OTHER DUTIES

• Performs other duties as assigned

KNOWLEDGE, SKILLS, ABILITIES & COMPETENCIES

• Basic knowledge of HTML/CSS for content formatting and troubleshooting.
• Content entry on enterprise-level CMS system

ENVIRONMENTAL JOB REQUIREMENTS

• Ability to work with teams in different time zones
• Occasional travel to onsite meetings

MINIMUM QUALIFICATIONS

• Minimum 3 years' experience managing content in enterprise-level CMS systems.
• Basic HTML coding knowledge.
• Demonstrated experience applying SEO best practices from a content perspective.
• Strong knowledge of WCAG 2.2 standards and ADA content compliance.
• Proven experience conducting UAT testing, including content verification, functionality testing, and responsiveness checks.
• The ability to collaborate effectively with cross-functional teams, including SEO leaders, IT partners, and agency contacts.
• Familiarity with project management tools such as JIRA and Trello.
• Excellent attention to detail, organizational skills, and ability to handle multiple priorities in a fast-paced environment.
• Flexibility to work occasionally late nights aligned with release schedules.
• College diploma or equivalent education.

PREFERRED QUALIFICATIONS

• Previous experience in hospitality or related customer-centric industries.

ESA Management, LLC is an Equal Opportunity Employer. It is the policy of ESA Management, LLC to treat applicants and associates in all aspects of the employment relationship without regard to race, color, religion, creed, sex, pregnancy, age (as defined under applicable law), national origin or ancestry, disability status, veteran status, genetic information or any other characteristic protected by federal, state or local laws.