Ecommerce Project Manager

F J Crew Building Contractors Ltd; New York (NY); Hybrid; USD 86,000 - 112,000; Full time

Benefits offered by this job

Health & Well-being

Associate Discount

Summer Fridays

Community Impact

Winter Break

Job summary

J.Crew Group seeks an Ecomm Project Manager to drive delivery of consumer-facing features across jcrew.com and factory.jcrew.com. You will lead scrum ceremonies, backlog refinement, design sessions, and sprint planning, partnering with Product, Engineering, QA, and Web Operations to ensure timely and quality releases.

You will balance Agile and Waterfall approaches as needed, optimize workflows with PMO allies, and provide executive updates while helping manage budgets and timelines.

Qualifications

• BA/BS degree required.
• 3–5 years of eCommerce or digital product/project management experience.
• Excellent verbal and written communication skills.
• Proven ability to manage multiple concurrent projects in a fast-paced environment.
• Strong organizational and time-management skills with attention to detail.
• Collaborative team player across engineering, business, and creative teams.
• Proficiency with AI tools and applying them to reporting and documentation.

Responsibilities

• Lead the building and implementation of enhanced web experiences for jcrew.com and factory.jcrew.com.
• Manage day-to-day scrum ceremonies, backlog refinement, design sessions, and sprint planning.
• Act as liaison between Business/Product teams and Engineering, QA, and Web Operations.
• Support both Agile and Waterfall delivery as needed by project requirements.
• Improve workflows with Product, QA, Engineering, DevOps, and PMO partners.
• Provide executive status updates via appropriate tools and reviews.
• Manage team budget, quarterly forecasts, accruals, and invoicing.

Skills

Project management

Communication

Cross-functional

AI tools

Agile

Stakeholder management

Education

BA/BS

BS in CS/IS (Preferred)

Tools

Smartsheet

JIRA

Confluence

MS Teams

Job description

Our Story

J.Crew gets you dressed every day, for every occasion.

Since 1983, we’ve been creating classics that feel familiar and refreshingly new, crafted with unbeatable quality and distinctive point of view—it’s no wonder we’ve been in your closet for four decades and counting.

Today, we continue to do the classics our way, inspiring not only how you shop but how you define your personal style. Our commitment runs deeper than just making great clothes—we’re proud of our role in getting you dressed with confidence, character, and celebrating a distinctly American sensibility that makes us who we are.

Our dedication to Diversity, Equity, Belonging & Sustainability has been celebrated with industry recognition, reflecting our commitment to fostering an inclusive and sustainable workplace.

Ecomm Project Manager

Overview

The Project Manager will actively manage the delivery of exciting new consumer-facing functionality to J.Crew Group brand websites (jcrew.com, factory.jcrew.com) via both large-scale initiatives and short-burst enhancements. This individual will manage both the day-to-day scrum ceremonies, as well as scheduling and participating in backlog refinement, scope discussions, design sessions, and sprint planning. This role ultimately serves as a liaison between the Business / Product teams as well as Engineering, QA, and Web Operations. To ensure ongoing success for all, this individual puts the team first, empowering each team member to voice their own ideas and collectively drive efficiency, growth, and excellence. Together, we are partners in fostering a supporting, safe, accepting, and collaborative space for everyone to thrive in.

Responsibilities

• Responsible for driving the building and implementation of enhanced web experiences for J.Crew Group websites – jcrew.com, factory.jcrew.com
• Where needed, this role will flex outside of digital, as well as support organizational peak readiness and execution.
• Lead daily stand-ups, assist in impediment removal, and work closely with Product partners for backlog refinement activities, sprint planning, and overall delivery.
• Ability to flex between Scrum master duties and Agile methodologies, and pivot to traditional waterfall delivery as dictated by Project needs.
• Support the front-end and back-end Code Release process by working closely with Tech Operations on moving stories from development to QA, and to final build.
• Partner with Product, QA, Engineering, DevOps, and peers within PMO to improve workflows and processes that empower a streamlined CI/CD process
• Act as a support for site issue resolution in both production and lower environments.
• Work closely with the business and tech to enable the creation and application of A/B tests for new site experience while supporting the evaluation of test results and customer interactions.
• Partner with vendors to introduce new integrations and functionalities, while ensuring existing products and tools continue to meet business needs.
• Partner with cross-functional teams to coordinate overlapping operational efforts.
• Ensure all work is tracked in our workflow tool, JIRA, and collaborate via multiple software tools.
• Provide executive level weekly statuses via SmartSheet.
• Manage budget for team including quarterly CEA submissions, accruals, forecasts, and invoice reviews.

Qualifications

Required:

• BA/BS
• 3-5 years of relevant eCommerce or digital product/project management experience
• Excellent verbal and written communication skills, with the ability to translate between technical and business audiences
• Proven ability to manage multiple concurrent projects and competing priorities in a fast-paced environment
• Strong organizational and time-management skills, with attention to detail across project plans, timelines, and status reporting
• A collaborative team player focused on improving outcomes for customers, business stakeholders, and technical partners alike
• Comfort working across internal teams (engineering, business, creative) and external vendors/partners
• Proficiency with AI tools (e.g., ChatGPT, Claude, Copilot) and a demonstrated eagerness to apply them to day-to-day work, such as status reporting, documentation, meeting synthesis, data analysis, and similar tasks

Preferred:

• BA/BS in Computer Science, Information Systems, or related technical field
• Working knowledge of Agile and Waterfall delivery methodologies (Scrum, sprint planning, backlog grooming a plus)
• Hands-on experience with project/workflow tools such as Smartsheet, JIRA, and Confluence, and collaboration platforms like Microsoft Teams
• Experience supporting eCommerce platforms, site merchandising, or digital product launchesInterest in evolving operational processes (e.g., documenting new guidelines, standards, and playbooks as the team matures)
• Demonstrated success managing projects with multiple stakeholders, shifting priorities, and varying team structures
• Familiarity with reading dashboards/reporting to track project health, budget, or timeline variance

Benefits + Perks

• Health & Well-being - Eligible associates and family members receive medical, dental, prescription and vision insurance,family planning (fertility, adoption & surrogacy support), fitness discounts, medical travel and more.

• Associate Discount - We love our products just as much as you do! That’s why we offer a great associate discount across all of our brands (J.Crew, J.Crew Factory, and Madewell).

• Summer Fridays - In addition to our hybrid work model, we also close our office at 1:00 PM every Friday during the Summer months.

• Community Impact - We support the communities where we live and work through our philanthropic efforts and the J.Crew Cares Program.

• Winter Break - In addition to our PTO package, J.Crew Group offers a winter break at the end of December to eligible full-time associates at the Home Office to provide time to refresh and recharge.

Note: Availability of these benefits and perks may be subject to work location & employment type and may have certain eligibility requirements.

Salary Range: $86,400.00 - $111,700.00

At J.Crew Group (JCG) we aim to pay competitively for our company’s size and industry. The base salary offered will take into account internal equity and may vary depending on the candidate’sgeographic region of work premises, job-related knowledge, skills, and experience among other factors. The base salary is just one component of J.Crew Group’s competitive total rewards strategy that also includes the opportunity for bonus, competitive benefits and perks.

One of our core focuses here at JCGis creating a community and culture that builds belonging. We are deeply committed to our Diversity, Equity and Inclusion efforts, and we warmly welcome job applicants of all backgrounds.

JCG is proud to affirmatively provide equal opportunity to all associates and qualified applicants without regard to race, color, religion, national origin or citizenship, age, sex, marital status, ancestry, legally protected physical or mental disability, veteran status, gender identity, sexual orientation or any other basis protected under applicable law.