Ecommerce Operations Specialist - Colombia

Spotlight Media; United States; Remote; USD 60,000 - 85,000; Full time

Benefits offered by this job

Ownership from day one

Growth path into senior roles

Exposure to high-growth brands

Creator ecosystem exposure

Job summary

Spotlight Media is a TikTok Shop–focused agency driving growth for leading brands in social commerce. This role supports execution and operations across multiple client accounts under an Account Manager.

The ideal candidate is hands-on, detail-oriented, and eager to own tasks end-to-end, with strong English communication and a growth mindset for evolving responsibilities.

Qualifications

• 1–3+ years in social commerce or related fields.
• Hands-on experience with TikTok Shop preferred.
• Experience with marketplaces like Amazon, Shopify a plus.
• Strong analytical skills with spreadsheets and dashboards.
• Understanding of creator workflows and affiliate mechanics.
• Excellent written and verbal English.

Responsibilities

• Register campaigns, flash sales, and backend promotions.
• Execute day-to-day TikTok Shop backend operations and coordinate logistics.
• Manage creator and affiliate communication and coordination.
• Draft creator content guidelines and briefing documents.
• Track sample requests, deliveries, posting status, and compliance.
• Support affiliate and paid collaborations from sourcing through posting.
• Oversee VA execution related to creator communication and data entry.
• Identify strong-performing TikTok Shop content and surface top creatives.
• Support creative rotation and flag ads for testing.
• Maintain content and performance documentation.
• Track GMV, traffic, conversions, CTR, CTOR, and content volume.
• Conduct funnel analysis and surface insights.
• Maintain trackers, reports, and internal docs.
• Support weekly and monthly reporting.

Skills

Social commerce

Affiliate marketing

Ecommerce operations

Digital marketing

Analytical skills

English communication

Fast-paced environment

TikTok Shop

Tools

TikTok Shop

Job description

About Spotlight Media

Spotlight Media is a leading TikTok Shop Partner agency , scaling some of the most recognizable brands in social commerce. We are a TikTok Shop–only agency-meaning everything we do, build, and hire for is focused on winning on this platform.

We’ve helped brands launch, scale, and reach millions in GMV on TikTok Shop, and we believe the future of e-commerce is social. Our team is built around high-agency operators who take ownership, move fast, and grow into leaders.

This is not a support role for the sake of support. It’s a training ground for future operators and Account Managers.

Role Overview

This role is the execution and operations backbone for TikTok Shop accounts.

You’ll work directly under an Account Manager , helping translate strategy into action, maintain shop health, coordinate cross-functional work, and ensure flawless execution across multiple client accounts.

What You’ll Do

TikTok Shop Operations

• Register campaigns, flash sales, and backend promotions

• Execute day-to-day TikTok Shop backend operations, including:

• Coordinate sample orders and product logistics

• Support CRM campaign setup

• Monitor shop health, inventory status, listings, and campaign readiness

• Proactively flag operational risks or issues

Creator & Affiliate Operations

• Manage creator and affiliate communication and coordination

• Draft and maintain creator content guidelines and briefing documents

• Track sample requests, deliveries, posting status, and creator compliance

• Support affiliate and paid collaboration programs from sourcing through posting

• Oversee and guide VA execution related to creator communication, sampling, and data entry

Content & Ads Execution Support

• Identify strong-performing TikTok Shop content and surface top creatives

• Support creative rotation by flagging ads for testing or boosting

• Maintain content and performance documentation for cross-functional teams

Performance Tracking & Reporting

• Track and analyze key metrics including GMV, traffic, conversion rate, CTR, CTOR, and content volume

• Conduct funnel analysis and surface insights to improve performance

• Maintain accurate trackers, reports, and internal documentation

• Support weekly and monthly reporting for internal teams and brand partners

Cross-Functional Coordination

• Work closely with Ads, Creative, Operations, and external partners

• Support assortment launches, promotions, pricing updates, and campaign registrations

• Ensure alignment and smooth execution across all initiatives

Ideal Candidate Profile

You’ll be a strong fit if you are:

• Based in Colombia with full professional fluency in English

• Detail-oriented, organized, and execution-focused

• Comfortable juggling multiple campaigns, brands, and timelines

• Curious about social commerce, marketplaces, and creator-driven growth

• Proactive, resourceful, and able to take ownership of tasks end‑to‑end

• Coachable and eager to learn through hands‑on execution

Qualifications

• 1–3+ years of experience in social commerce, affiliate marketing, influencer marketing, ecommerce operations, or digital marketing

• Hands‑on experience with TikTok Shop strongly preferred

• Experience with Amazon, Shopify, DTC, or other marketplaces is a plus

• Strong analytical skills; comfortable working with spreadsheets and dashboards

• Understanding of creator workflows, affiliate mechanics, and content‑driven commerce

• Excellent written and verbal communication skills in English

• Ability to operate in a fast‑paced, evolving environment with minimal oversight

• Growth mindset with interest in expanding scope over time

Why Join Spotlight Media

• Work at the cutting edge of social commerce and TikTok Shop

• Real ownership and responsibility from day one

• Exposure to high‑growth brands and creator ecosystems

• Clear growth path into senior ecommerce or account management roles

• Collaborative, high-performance team culture