Ecommerce National Account Manager

Baseboarders; United States; Remote; USD 90,000 - 120,000; Full time

Job summary

A leading company is seeking an Ecommerce National Account Manager to enhance brand strategy across major online retailers, focusing on sales growth, inventory management, and cross-functional collaboration. This role requires significant experience in the e-commerce landscape and a proven track record of successful account management.

Benefits

Medical, Dental, and Vision plans

401(k) Safe Harbor Plan with 4% employer match

Paid Vacation and Sick Days

Paid Parental Leave

Employee Referral Program

Qualifications

• 5+ years' experience in consumer-facing online business.
• Experience with major online retail platforms.
• Proficient in account management with a customer-centric mindset.

Responsibilities

• Develop and execute e-commerce strategies for major retailers.
• Track sales and deliver performance reports.
• Collaborate with cross-functional teams to optimize listings.

Skills

E-commerce strategy

Sales reporting

Logistics

Keyword strategy

Customer service

Education

Bachelor’s degree in Business, Sales or Marketing

Tools

Excel

ERP systems

Job description

Ecommerce National Account Manager

Hearth Brands @ Renovation Brands

About This Position:

We are seeking a Ecommerce National Account Manager to drive the Modern Ember and Country Living brand strategy across Lowe’s, Home Depot, Wayfair, and other key online retailers, while expanding our dealer network. This position will be the main liaison with wholesale teams and buyers, bringing expertise in pricing, promotions, logistics, merchandising, keyword strategy, content, and customer service. The role also manages forecasting, inventory planning, and sales reporting, and collaborates closely with Merchandising, Brand, and Customer Service teams.

• Location: Remote. (Occasional travel of less than 5% required.)
• Reports to: General Manager, Hearth Brands.
• Base Salary Range: $90,000 - $120,000 (experience & interview performance will determine actual number within the range).
• Annual Discretionary Bonus: eligible for 10% of base salary.

What You’ll Do:

• Develop and execute the e-commerce strategy for Lowe’s, Home Depot, Wayfair, and other online retailers, with strong knowledge of supporting functions like pricing, cost structure, logistics, customer acquisition, merchandising, and branding.
• Consistently partner with buyers for e-commerce retailers, with a focus on both selling digitally and selling the brand story to buyers.
• Track and grow sales, delivering daily and monthly performance reports.
• Maintain platforms and tools for scalable growth and data-driven optimization, using rapid test/learn/refine processes.
• Collaborate with Merchandising, Marketing, and Brand leadership to align e-commerce strategies with broader business goals.
• Leverage analytics to deliver insights and recommendations to cross-functional teams.
• Manage and mentor a Resolutions Specialist.
• Boost listing visibility and traffic using wholesale tools and targeted promotions.
• Monitor KPIs, traffic, ads, and margin growth for ongoing optimization.
• Maintain and improve wholesale listings (titles, descriptions, images, reviews, specs, etc.), optimize keywords, and resolve listing issues promptly.
• Analyze platform reports to identify growth opportunities and address sales fluctuations.
• Implement effective merchandising and pricing strategies to drive conversions and profitability.
• Monitor forecasts and collaborate on inventory planning.
• Identify new growth opportunities in wholesale and dealer channels that align with brand profitability goals.

What We’re Looking For:

• 5+ years' experience in developing and supporting a consumer-facing online business is a must-have.
• Experience working with major online retail platforms such as Lowe’s, Home Depot, Wayfair, etc. is a must-have.
• Experience working with buyers for e-commerce retailers is a must-have.
• Bachelor’s degree in Business, Sales or Marketing is preferred.
• Proficient in Excel and experience managing a budget and an understanding of ERP systems.
• Online account management experience with a customer-centric mindset.
• Understanding of marketing, measurement and analytics and content management.
• Familiarity with effective wholesale platforms, upload sheets, tools and practices.
• Current knowledge of ecommerce sales trends and activities.
• Passion to work in an entrepreneurial and high growth environment.
• Aggressive curiosity and dedication to learning something new every day.
• The successful candidate has impeccable project management skills, very self-driven and proactive in resolving issues while driving operational excellence.
• Excellent skills in collaboration and influence, both internally and with external partners.

Candidate Experience:

• Ensuring a smooth and enjoyable candidate experience is very important to us at Renovation Brands. For transparency, our interview process varies in length, depending on the position and appropriate number of interview stages.

• Collaboration is a key proponent of success at Renovation Brands, which is on display during our interview process for a number of positions where it is common to have members of our Senior Leadership Team as well as your future manager partake as Interviewers. This provides candidates with immediate facetime and rapport building.

About Renovation Brands:

Home is one of the most sacred places, where everything is more personal and where memories are made. At Renovation Brands, we have a tremendous opportunity to create engaging experiences and lasting relationships with our consumers.

Our focus is on creating design-rich home improvement product offerings that offer innovation that matters to consumers and enhances not only their environment and aesthetics but also the way they live.

Commitment to DEI:

At Renovation Brands, we celebrate our inclusive work environment, and we encourage applicants from all backgrounds and perspectives to apply. We are committed to having an inclusive and transparent work environment where every voice is heard and acknowledged, assisted by our employee-lead programs such as our Culture Team. At Renovation Brands, we embrace our differences, and believe that creating an inclusive environment in which you feel welcomed, valued, engaged, and empowered strengthens our business and fosters a culture where we are inspired to work hard, challenge ourselves, and be innovative in our thinking.

As we continue to grow, onboarding great talent to help us execute our mission and vision is our top goal. From California to New York to Massachusetts to Florida, our team members collaborate and deliver groundbreaking eCommerce projects from across the United States. Additionally, we believe that the diversity of our employees makes us a stronger company and better able to serve our customers around the world.

Our Benefits:

At Renovation Brands, we have you covered when it comes to our comprehensive Benefits Package, including:

• Competitive Base Salary in line with market expectations
• Medical, Dental, and Vision plans
• 401(k) Safe Harbor Plan with 4% employer match
• Paid Vacation, 5 Paid Sick Days, and 10+ Paid Holidays, including Floating
• Paid Parental Leave
• Employee Discount program across all brands at a price of 10%-20% above cost
• Voluntary Life Insurance & Disability Insurance
• Voluntary Accident & Critical Illness Insurance
• Employee Referral Program
• Discounts through LifeMart

Our Mission:

Empowering our customers to bring their visions to life.

Our Culture & Values:

Our employees are our most precious resource. We want to create an environment where people build on each other’s ideas, are empowered within their roles to drive growth, and use our consumer insight tools to better serve all of our constituents.

Our foundation is supported by five (5) core values that serve as pillars of our culture:

• Empower the Customer – This is about their vision, not ours.
• Think big. Move fast – We sprint when others stroll.
• We’re a team first – Period.
• Fearlessly Transparent – Robust debate, wholehearted respect, and commitment required.
• Do’ers Not Dreamers – We get more done with a match than other companies do with a blowtorch.

Our Brands:

• American Tin Ceilings
• Reggio Registers
• Baseboarders
• Decor Planet
• RTA Cabinet Store
• Electric Fireplaces Direct
• Mantels Direct
• Trueform Concrete & Blendhouse
• Cast & Bevel
• Vent Covers Unlimited

Visit us @ RenovationBrands.com & on LinkedIn @ Renovation Brands - LinkedIn