eCommerce Manager

ChappyWrap; United States; Hybrid; USD 75,000 - 135,000; Full time

Job summary

ChappyWrap, a rapidly-growing eCommerce company, seeks an eCommerce Manager to optimize customer journeys and drive revenue growth. This role involves managing product listings and collaborating with teams to enhance user experience. Ideal candidates are data-driven, self-motivated, and possess strong communication skills.

Qualifications

• 2+ years of relevant experience in eCommerce.
• Experience with Shopify preferred.
• Proficiency with analytics tools.

Responsibilities

• Develops and executes eCommerce growth strategies.
• Builds and maintains performance dashboards for eCommerce KPIs.
• Collaborates with marketing and merchandising teams.

Skills

Data-driven insights

Cross-functional communication

Problem-solving

Attention to detail

Time-management

Education

Bachelor's degree in a related field

Tools

Google Analytics

Shopify

Job description

1 day ago Be among the first 25 applicants

Location:Hybrid in Portland, ME or Remote

About:ChappyWrap is seeking an energetic, enthusiastic, and hard-working eCommerce Manager to join our growing team. ChappyWrap is a rapidly-growing, female-founded, family-owned eCommerce company based in Portland, ME. We are on a mission to spread comfort with the world's best blankets. We're passionate about our product and about sharing our product, and story, with people.

Job Overview:As the eCommerce Manager, you will be focused on optimizing the customer journey for conversion and delivering an exceptional user experience, ensuring every touchpoint is accurate, engaging, and aligns with our brand standards. This role actively manages product listings, landing pages, website themes, and the overall presentation of products on the website. This position reports to the Director of E-commerce & Growth and is highly collaborative across our small but mighty team.

Who you are:You’re passionate about using data-driven insights to fuel revenue growth and create meaningful customer experiences in the fast-paced world of e-commerce. You thrive in a hands-on environment where strategy meets execution. You're not just planning big ideas, but rolling up your sleeves to bring them to life. You are self-motivated, eager to learn quickly, and ready to take initiative to make a tangible impact on a growing brand.

Competitive salary and comprehensive benefits package. Salary based on experience. Bonus potential based on company performance.

Key Responsibilitiesinclude the following and all other assigned duties:

• Develops and executes eCommerce growth strategies to drive incremental revenue and profitability, leveraging data-driven insights and market trends.
• Builds and maintains performance dashboards to monitor eCommerce KPIs (e.g., traffic, conversion rate, click through rates, funnel performance, search opportunities, landing page performance).
• Proactively addresses customer pain points and friction on both desktop and mobile platforms
• Conducts competitive benchmarking and industry research to implement best-in-class practices for eCommerce channel management.
• Collaborates with the web development team to enhance back-end operations, ensuring seamless integration of new items and ongoing maintenance.
• Collaborates with the marketing team to ensure campaign consistency & implement seasonal promotions and product launches.Develop landing pages for seamless experience from marketing channels to the eCommerce channel.
• Collaborates with the merchandising team to maintain integrity of product data (such as descriptions, images, prices, inventory). Merchandise landing pages & PLPs according to product strategy.
• Identifies and capitalizes on emerging trends, tools, and technologies to enhance online customer engagement and improve channel performance.
• Provides data-driven recommendations to improve assortment and identify gaps in product offerings.
• Other duties as assigned

Other Requirements:

• Bachelor's degree in a related field or equivalent working experience.
• 2+ years of relevant experience. Experience with Shopify preferred.
• Proficiency with analytics tools and reporting (e.g. Google Analytics, Shopify Analytics)
• Understanding of eCommerce best practices to maximize exposure and positioning within the marketplace.
• Excellent cross-functional communication and collaboration skills
• A sense of ownership, accountability, and pride in your work and its impact
• Critical thinker with problem-solving skills.
• Team player with positive attitude, attention to detail and effective time-management skills.
• Above-average interpersonal, presentation, and communication skills.
• A passion for learning, driven by curiosity.
• Creative problem-solving approach, rather than simply relying on “best practices.”

How to Apply:Please send your resume and a cover letter detailing your qualifications, interest in ChappyWrap, compensation expectations, and why you’re the perfect fit for this role [e-mail].

ChappyWrap is an equal opportunity employer. We welcome applications from candidates of all backgrounds and experiences, but we will contact only those candidates whose qualifications align with our needs.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales and Business Development

• Industries

  Retail

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