Ecommerce Dropship Support Specialist

Down Decor; Cincinnati (OH); On-site; USD 20,664,000 - 30,307,000; Full time

Job summary

Down Decor is hiring a Warehouse Associate in Cincinnati to support dropship and order fulfillment. You will load and unload deliveries, pick stock, prepare orders, and maintain ERP/Netsuite records with accuracy.

Collaborate with teammates to optimize workflows, ensure on-time shipping, and uphold safety and quality standards in a fast-paced environment. Fluent English and a high school diploma are required.

Qualifications

• High school diploma or equivalent.
• Fluent in English with strong verbal and written communication.
• Ability to handle a high volume of detail-oriented tasks accurately.

Responsibilities

• Receive, process, and enter customer orders; assist with order prep and inquiries.
• Update ERP systems and NetSuite; assist with invoicing and shipping coordination.
• Pull, pack, label, and ship orders; unload/load stock and maintain inventory accuracy.
• Support dropship projects from concept to implementation; work with teammates to improve processes.
• Maintain a clean, safe warehouse environment and report discrepancies.
• Collaborate with supervisors and coworkers to ensure on-time delivery.

Skills

Customer service

Communication

Attention to detail

Fast learner

Ownership

Gracious under pressure

Organization

Lift 25 lbs

English fluency

Education

High school diploma

Job description

Down Decor is hiring a Warehouse Associate in Cincinnati to support dropship and order fulfillment. You will load and unload deliveries, pick stock, prepare orders, and maintain ERP/Netsuite records with accuracy.

Collaborate with teammates to optimize workflows, ensure on-time shipping, and uphold safety and quality standards in a fast-paced environment. Fluent English and a high school diploma are required.