Ecommerce Dept Leader

Dillon Stores; Topeka (KS); On-site; USD 42,000 - 64,000; Full time

Job summary

Dillon Stores is seeking an e-Commerce Department Lead to assist the Store e-Commerce Manager in daily operations. You will help supervise the e-Commerce team and ensure orders are processed accurately and efficiently.

Responsibilities include training, scheduling, troubleshooting equipment, and implementing process improvements while upholding safety and customer service standards.

Qualifications

• Effective communication skills.
• Basic knowledge of computers.
• Basic knowledge of math (adding and subtracting).
• Ability to work without supervision.
• Ability to read shelf tags.
• Proven supervisory experience.
• Must be able to lift up to 25 pounds frequently and up to 50 pounds several throughout the day.
• Must be able to stand for extended periods of time and/or walk constantly.
• Ability to stoop, kneel, or crouch several times per hour.

Responsibilities

• Meet/exceed customer expectations for ease of shopping, variety, freshness and cleanliness.
• Ensure team members are adhering to local, state and federal laws, food safety procedures and company guidelines are followed.
• Perform responsibilities required of Selectors and Customer Attendants as needed per company guidelines.
• Train all functions and duties of the Selector and Customer Attendant roles.
• Act as the person in charge of the e-Commerce department when the Store e-Commerce Manager is unavailable.
• Assist with scheduling to meet operational and associates' needs.
• Maintain the intake of customer orders and distribute and assign work to Selectors and Customer Attendants.
• Print and distribute order labels, including orders for perishable departments.
• Troubleshoot e-Commerce equipment and devices.
• Maintain level of supplies needed to perform necessary duties.
• Maintain organization and cleanliness of staging areas and equipment.
• Report pricing, scanning, item location discrepancies and invalid temperature types to the Store e-Commerce Manager.
• Perform required opening and closing procedures.
• Learn and implement process improvements as directed by division or enterprise e-Commerce team.
• Provide feedback on team members daily performance and annual performance reviews.

Skills

Effective communication

Basic computer skills

Basic math skills

Supervisory experience

Read shelf tags

Lift 25–50 lbs

Stand/walk for long periods

Job description

Job Description

Job Description

Position Title: e-Commerce Department Lead

Enterprise Job Code:

Department: e-Commerce

Position Reports To: Store e-Commerce Supervisor

Position Supervises: N/A

Pay Level:

FLSA Status: Non-Exempt

Profile last updated: March 31, 2016

Position Summary:

Assist the Store e-Commerce Manager in managing the day-to-day operation of the store's e-Commerce department.

Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety. Role model

and demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.

Essential Job Functions:

• Meet/exceed customer expectations for ease of shopping, variety, freshness and cleanliness.
• Ensure team members are adhering to local, state and federal laws, food safety procedures and company guidelines are followed.
• Perform responsibilities required of Selectors and Customer Attendants as needed per company guidelines.
• Train all functions and duties of the Selector and Customer Attendant roles.
• Act as the person in charge of the e-Commerce department when the Store e-Commerce Manager is unavailable.
• Assist with scheduling to meet operational and associates' needs.
• Maintain the intake of customer orders and distribute and assign work to Selectors and Customer Attendants.
• Print and distribute order labels, including orders for perishable departments.
• Troubleshoot e-Commerce equipment and devices.
• Maintain level of supplies needed to perform necessary duties.
• Maintain organization and cleanliness of staging areas and equipment.
• Report pricing, scanning, item location discrepancies and invalid temperature types to the Store e-Commerce Manager.
• Perform required opening and closing procedures.
• Learn and implement process improvements as directed by division or enterprise e-Commerce team.
• Provide feedback on team members daily performance and annual performance reviews.
• Must be able to perform the essential functions of this position with or without reasonable accommodation

Behaviors/Skills:

Some of the behaviors needed to successfully perform this position are:

Leadership Behaviors:

• Puts the Customer First - Anticipates customer needs, champions for the customer, acts with customers in mind, exceeds customers expectations, gains customers trust and respect.
• Communicates Effectively and Candidly - Communicates clearly and directly, is approachable, relates well to others, engages people and helps them understand change, provides and seeks feedback, articulates clearly, actively listens.
• Achieves Results Through Teamwork - Is open to diverse ideas, works inclusively and collaboratively, holds self and others accountable, involves others to accomplish individual and team goals.
• Leads Through Positive Influence - Demonstrates strong character, builds partnerships, models a conscious balance between work and personal life, takes personal responsibility for own development, role models leadership qualities such as motivation, inspiration, passion and trust.
• Coaches and Develops Others - Develops and cares about associates, builds effective teams, helps people be their best, values and manages diversity, provides candid and constructive feedback.
• Leads Change and Innovation - Challenges the status quo, embraces technology, puts forward creative ideas, champions and implements process improvements, gathers the ideas of others, demonstrates good judgment about which ideas will work.
• Executes with Excellence - Is action oriented, drives for results, sets clear expectations and milestones, reviews progress, acts decisively, solves problems, can be counted on to consistently meet or exceed goals.
• Provides Clear and Strategic Direction - Plans and organizes well, sets a clear and simple course of action, stays focused on the most important priorities, has the ability to visualize and plan for the future, understands the industry and marketplace.
• Safety Awareness - Identifying and correcting conditions that affect employee safety; upholding safety standards.

Minimum Position Qualifications & Education Requirements:

• Effective communication skills
• Basic knowledge of computers
• Basic knowledge of math (adding and subtracting)
• Ability to work without supervision
• Ability to read shelf tags
• Proven supervisory experience
• Must be able to lift up to 25 pounds frequently and up to 50 pounds several throughout the day
• Must be able to stand for extended periods of time and/or walk constantly
• Ability to stoop, kneel, or crouch several times per hour

Desired Previous Job Experience/Education:

• Experience as a cashier
• Experience in a production oriented environment
• Experience in a warehouse environment
• Experience stocking shelves

Potential Career Path from this position:

• Store e-Commerce Superviso