Ecommerce Customer Service Representative

Hart Medical Equipment; United (PA); Remote; USD 10,000 - 60,000; Full time

Job summary

A leading medical equipment provider is seeking an Ecommerce Customer Service Representative to provide exceptional service as the first point of contact for customers. The role includes handling orders, answering questions, and troubleshooting problems. Candidates should have a high school diploma and ideally possess 6 months of customer service experience. This full-time position offers a competitive salary and requires excellent communication and interpersonal skills, with the ability to work in a fast-paced environment.

Qualifications

• 6 months of relevant customer service experience preferred.
• Professional, proactive and positive attitude.
• Ability to engage in active listening with customers.

Responsibilities

• Provide exceptional service as the first point of contact for customers.
• Assists internal and external customers in a professional manner.
• Coordinates home equipment service requests with Dispatch.

Skills

Excellent interpersonal skills

Customer service orientation

Attention to detail

Good data entry skills

Strong typing skills

Ability to work in a fast paced environment

Education

High school diploma or GED

Job description

Ecommerce Customer Service Representative

Job ID: 45042

Job Type: Full Time

Category: Call Center

Educations: Bachelor Degree

Posted: 2025-09-24

Location: Remote | United States

Job Views: 19

USD Negotiable

Job Description

Ecommerce Customer Service Representative from Hart Medical Equipment, this latest Ecommerce Customer Service Representative job vacancy is located in the city Remote located in the country United States. This latest job opening is open to job seekers who have the latest education / graduate Bachelor Degree. Job Vacancies in this Call Center field have been opened and published up to the specified time.

Job Responsibility

Status: Full Time

Location: Remote

Hours: 8 am - 5 pm M - F

Hart Medical Equipment offers a competitive salary and benefits package. EOE

Ecommerce Customer Service Representative

SUMMARY: Provides exceptional service as the first point of contact for customers. Takes orders, answers questions, handles complaints and troubleshoots problems.

ESSENTIAL DUTIES AND RESPONSIBILITIES: Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

• Assists all internal and external customers in a professional manner.
• Maintain a positive, empathetic and professional attitude toward customers at all times.
• Receives requests from multiple sources (phone, fax, e-Commerce, in-person) and completes necessary process for equipment services.
• Coordinates home equipment service request with Dispatch for prompt delivery.
• Engage in active listening with customers, confirming or clarifying information and diffusing angry customers, as needed.
• Provide customers with product and service information.
• Maintain current knowledge on Medicare, Medicaid and third party payor sources for equipment.
• Verifies medical necessity, insurance coverage and physician orders for all insurance-assigned services.
• Follows policy and work instructions to ensure the Billing Department has the correct paperwork to complete insurance.
• Understanding and striving to meet or exceed department metrics while providing excellent customer service.
• Making sales or recommendations for products or services that may complement client needs, as applicable.
• Other duties as assigned by management.

Qualifications

To perform as a customer service call center representative successfully, an individual must be professional, proactive and positive with internal and external customers and coworkers. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Education and/or Experience

• High school diploma or general education degree (GED).
• 6 months of relevant customer service experience preferred.

Skills & Abilities

• Excellent interpersonal, written and oral communication skills.
• Customer service orientation
• Attention to detail
• Good data entry skills
• Proficiency with computers, with strong typing skills
• Ability to work in a fast paced environment.

By submitting an application, you are agreeing to the terms of Hart's Application Acknowledgement and Agreement found at https://hartmedical.org/application-agreement.

IRB Medical Equipment LLC, dba Hart Medical Equipment, is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, citizenship age, disability genetic information, height, weight, marital or veteran status or any other protected status in accordance with the requirements of applicable federal state and local laws. Hart Medical Equipment also provides reasonable accommodation for individuals with disabilities in accordance with applicable law.

Closed Date: 2025-10-24