Ecommerce Customer Care Specialist

PGA TOUR Superstore, co; Roswell (GA); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Competitive pay

Opportunities for growth

Inclusive work environment

Job summary

PGA TOUR Superstore, located in Roswell, GA, is seeking a Customer Service Specialist. In this crucial role, you'll respond to customer inquiries, handle complaints, and support our ecommerce team. We're looking for enthusiastic individuals with a high school diploma and at least one year of customer service experience, preferably in a call center. Familiarity with golf or tennis is advantageous. The position offers varied shifts and opportunities for growth within our family-oriented culture.

Qualifications

• Minimum 1 year of relevant customer service or call center experience.
• Familiarity with golf and tennis is a plus.
• Ability to work varied shifts including evenings, weekends, and holidays.

Responsibilities

• Receive inbound phone calls professionally to assist customers.
• Research customer questions using multiple systems.
• Collaborate with team members to resolve customer issues.

Skills

Customer service

Multi-tasking

Problem-solving

Interpersonal skills

Education

High School Diploma or GED

Tools

Service Now

Salesforce

SAP

Job description

PGA TOUR Superstore, located in Roswell, GA, is seeking a Customer Service Specialist. In this crucial role, you'll respond to customer inquiries, handle complaints, and support our ecommerce team. We're looking for enthusiastic individuals with a high school diploma and at least one year of customer service experience, preferably in a call center. Familiarity with golf or tennis is advantageous. The position offers varied shifts and opportunities for growth within our family-oriented culture.