Ecommerce AI Solutions Lead for Customer Success

Gorgias; United States; Remote; USD 120,000 - 180,000; Full time

Job summary

Gorgias is revolutionizing customer service for ecommerce brands. We’re seeking a Commercial AI Solutions Manager to guide a portfolio of merchants through product adoption, AI-powered workflows, and long-term success by aligning Gorgias with their business goals.

You’ll identify opportunities, deepen cross‑team relationships, and ensure customers realize maximum value from the platform. Working hours are 11am - 8pm.

Qualifications

• Experience with enterprise client management and strategic advisory.
• Ability to translate business goals into platform adoption plans.

Responsibilities

• Guide a portfolio of ecommerce customers through AI-powered workflows and product adoption.
• Analyze customer workflows and help optimize automation and integrations.
• Maintain strong relationships with stakeholders to maximize platform value.

Job description

Gorgias is revolutionizing customer service for ecommerce brands. We’re seeking a Commercial AI Solutions Manager to guide a portfolio of merchants through product adoption, AI-powered workflows, and long-term success by aligning Gorgias with their business goals.

You’ll identify opportunities, deepen cross‑team relationships, and ensure customers realize maximum value from the platform. Working hours are 11am - 8pm.