eCommerce Account Manager (Omnichannel)

Live Comfortably LLC; Boca Raton (FL); On-site; USD 80,000 - 100,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

401(k) with company match

Company paid life insurance

Long-term disability

FSA/HSA options

Generous PTO and holidays

EAP and wellness resources

Job summary

Live Comfortably LLC is seeking an experienced Ecommerce Account Manager to drive profitable sales growth across omnichannel, marketplace, and digital retail channels. The role focuses on leading growth with Target, Walmart, Wayfair, Overstock, Amazon, and DTC initiatives.

You will develop account growth plans, manage cross-functional relationships, and optimize assortment, pricing, and promotions to maximize ROAS and profitability across major partners.

Qualifications

• Bachelor’s degree preferred; 3+ years in ecommerce/omnichannel or marketplace sales.
• Experience managing major omnichannel and marketplace accounts.
• Strong analytical skills with ability to interpret sales performance and market trends.

Responsibilities

• Own and manage omnichannel and marketplace accounts to drive revenue growth.
• Build and maintain relationships with merchants, buyers, category managers, and stakeholders.
• Develop and execute annual growth plans for distribution, market share, and sales performance.
• Conduct business reviews and identify opportunities to enhance productivity and profitability.
• Support strategic national retail accounts as needed.
• Partner with Marketing, Finance, Supply Chain, Operations, and Digital teams.

Skills

Ecommerce

Omnichannel sales

Marketplace mgmt

Retail partnerships

Analytical skills

Excel/PowerPoint

Communication

Education

Bachelor's degree in Business or related

Tools

Syndigo

PIM systems

DAM platforms

Amazon Seller Central

Vendor Central

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Full Time SGA Boca Raton, FL, US

26 days ago Requisition ID: 3376

About the Role

WeareseekingahighlymotivatedeCommerceAccountManager,Omnichannel,todriveprofitablesalesgrowthacrossouromnichannel,marketplace,andeCommerceretailpartners.Thisroleisresponsiblefordevelopingstrategicaccountplans,buildingstrongretailerrelationships,identifyinggrowthopportunities,anddeliveringsalesobjectivesthrougheffectiveassortment,pricing,promotion,anddigitalshelfmanagement.ThepositionwillprimarilyfocusonUtilityBeddingandleadgrowthacrosskeymarketplaceanddigitalretailchannels,withownershipofTarget,Walmart,Wayfair,andOverstockaccounts,whilealsosupportingAmazonandDirect-to-Consumer(DTC)initiatives.

Responsibilities

AccountManagement&BusinessGrowth

• Ownandmanageassignedomnichannelandmarketplaceaccountstodriveprofitablerevenuegrowth.
• Buildandmaintainstrongrelationshipswithmerchants,buyers,categorymanagers,andkeycustomerstakeholders.
• Developandexecuteaccountgrowthplansthatexpanddistribution,marketshare,andsalesperformance.
• Conductbusinessreviewsandidentifyopportunitiestoenhanceaccountproductivityandprofitability.
• Supportstrategicnationalretailaccountsasneeded.

SalesStrategy&CustomerPlanning

• Developannualaccountplansandjointbusinessstrategies.
• Analyzecategoryperformance,markettrends,andcustomerinsightstoidentifygrowthopportunities.
• Presentassortmentrecommendations,promotionalplans,andbusinessopportunitiestoretailpartners.
• Supportthelaunchandgrowthofnewmarketplaceanddropshiprelationships.

eCommerce&RetailMediaExecution

• PartnerwithDigitalMarketingteamstoexecuteretailmediaandmarketplaceadvertisingprograms.
• Monitorcampaignperformanceandidentifyopportunitiestoimprovereturnonadvertisingspend(ROAS).
• Improveonlinevisibility,digitalcontent,andcustomerengagementacrossretailplatforms.
• Monitorandoptimizekeymarketplaceperformancemetrics,includingtraffic,conversionrate,sales,contenthealth,buyboxperformance,advertisingeffectiveness,inventoryavailability,andprofitability.

Assortment,Pricing&Promotions

• Developproductassortmentstrategiesalignedwithretailerneedsandcompanyobjectives.
• PartnerwithMerchandisingandPlanningteamsonpricingandpromotionalinitiatives.
• Coordinatepromotionalcalendars,seasonalevents,andmarketplace-specificcampaigns.
• Supportonlinemerchandisingandproductcontentoptimization.

Forecasting&PerformanceAnalysis

• Tracksales,profitability,inventory,forecasting,andkeyperformanceindicators.
• Analyzecustomer,category,andcompetitivetrendstodevelopactionablerecommendations.
• Prepareandpresentbusinessperformancereportsandgrowthopportunities.
• PartnerwithSupplyChainandPlanningteamstosupportinventoryavailabilityandpromotionalexecution.

Cross-FunctionalCollaboration

• WorkcloselywithMarketing,Finance,SupplyChain,Operations,CustomerService,Merchandising,andDigitalteams.
• Supportstrategicinitiativesthatenhancecustomersatisfactionandbusinessperformance.
• Maintainaccurateforecasts,accountdocumentation,andbusinessrecords.
• Contributetospecialprojectsandotherdutiesasassigned.

Qualifications

• Bachelor's degree in Business, Marketing, eCommerce, Merchandising, Sales, Supply Chain, or a related field preferred; equivalent professional experience will be considered.
• 3+yearsofexperienceineCommerce,omnichannelsales,marketplaceaccountmanagement,orretailsales,withdemonstratedsuccessdrivingrevenuegrowthandmanagingretailerrelationships.
• ExperiencemanagingkeyomnichannelandmarketplaceaccountssuchasTarget,Walmart,Wayfair,Overstock/BedBath&Beyond,Amazon,orsimilarmajorretailpartners.
• ExperienceanalyzingmarketplaceKPIs,digitalshelfperformance,assortmentoptimization,retailmediaperformance,andeCommerceconversionmetrics.
• Provensuccessgrowingsales,profitability,andcustomerrelationships.
• Strongunderstandingofdigitalmerchandising,marketplaceoperations,retailmedia,andcategorymanagement.
• Stronganalyticalskillswiththeabilitytointerpretsalesperformanceandmarkettrends.
• AdvancedproficiencyinMicrosoftExcel,PowerPoint,andrelatedbusinessapplications.
• Excellentcommunication,presentation,relationship-building,andorganizationalskills.

Preferred Skills

• 7+ years of experience managing major omnichannel, marketplace, or national retail accounts preferred.
• Experiencewithinhomefurnishings,bedding,textiles,consumerproducts,manufacturing,orretailindustries.
• Experiencedevelopingjointbusinessplansandlong-termcustomergrowthstrategies.
• Knowledgeofretailmediaplatformsandmarketplaceadvertisingprograms.
• ExperiencewithSyndigo,PIMsystems,DAMplatforms,AmazonSellerCentral,VendorCentral,orsimilartools.
• Demonstratedabilitytolaunchnewaccounts,expandsaleschannels,anddrivemeasurablebusinessgrowth.

Why Join Us?

• Opportunitytoworkwithsomeofthelargestandfastest-growingretailandmarketplacepartners.
• Collaborative,growth-orientedculturewithstrongcross-functionalsupport.
• Comprehensivemedical,dental,andvisioncoverage.
• 401(k)planwithcompanymatchingcontributions.
• Company-paidlifeinsuranceandlong-termdisabilitycoverage.
• FlexibleSpendingAccount(FSA)andHealthSavingsAccount(HSA)options.
• Generouspaidtimeoff,accruingatarateequivalenttothreeweeksofPTOduringyourfirstyear.
• Ninepaidholidaysannually,plusafloatingholiday.
• EmployeeAssistanceProgram(EAP)andwellnesssupportresources.
• Employee discounts, recognition programs, and voluntary benefits including pet insurance, legal assistance, and identity protection.