ECommerce Account Manager

Ace Hardware Corporation; Oak Brook (IL); On-site; USD 80,000 - 90,000; Full time

Benefits offered by this job

401(k) retirement plan

Health, dental, vision coverage

Vacation (21 days)

Company car

Phone and fuel card

Volunteer time off

Tuition assistance

Employee discounts on Ace merchandise

Job summary

Emery Jensen Distribution in Oak Brook, IL, is seeking an E-commerce Account Manager to drive profitable sales with key e-commerce accounts. You will build relationships, coordinate with merchandising, inventory, finance, logistics, and IT, and deliver annual sales goals.

Lead cross-functional initiatives, manage opportunities, respond to inquiries within 24 hours, and partner with the Ecommerce Director to develop tailored solutions for wholesalers and retail customers.

Qualifications

• BA/BS degree or equivalent.
• 3 years of successful account management experience.
• Proficiency in Salesforce for managing customer interactions.
• Ability to communicate and influence credibly at all levels.
• Strong leadership with a track record of influencing teams.
• Strategic thinking with plan development and execution.
• Self-starter ownership of accounts and delivery of solutions.
• Ability to analyze customer success metrics and identify opportunities.
• Proven ability to manage multiple projects with attention to detail.
• Excellent listening and negotiation skills.
• Strong verbal and written communication.
• Understanding of e-commerce channels and 3rd party marketplaces.

Responsibilities

• Deliver annual sales and profit objectives.
• Assess readiness for transition and guide account setup with step-by-step instructions.
• Adapt quickly to changes in customer strategy in e-commerce.
• Develop and manage relationships with key customer contacts.
• Coordinate internally with Inventory, Merchandising, Operations, Logistics, Finance, IT, and Customer Service.
• Respond to inquiries, opportunities, or demands within 24 hours.
• Represent Emery Jensen Distribution in line with company objectives.
• Prospecting and lead qualification with Business Development support.
• Partner with Ecommerce Director to understand needs and develop solutions for wholesalers and retail customers.
• Track, forecast, and communicate sales results and trends.

Skills

Account management

Relationship building

Sales strategy

Communication

Leadership

Strategic thinking

Multi-project management

Negotiation

Verbal communication

Written communication

E-commerce knowledge

PowerPoint

Excel

Word

Education

BA/BS degree or equivalent

Tools

Salesforce

Job description

The E Commerce Account Manager is responsible to develop profitable sales growth with key E Commerce related accounts. They will develop and implement a customer strategy that identifies opportunities and provides solutions that meet Emery Jensen objectives. The Account Manager will develop and manage relationships with the key executives and personnel within each account, and be the liaison between the customer and key internal functions including merchandising, inventory, finance, logistics, customer service, business development, and B2B among others.

What you’ll do…

• Deliver annual sales and profit objectives
• Assess the readiness and suitability for transition and guide customers through the account setup process providing step-by-step instructions, troubleshooting, and addressing any challenges.
• Be aware of and be able to adapt quickly on changes in customer strategy in the fast evolving E Commerce marketplace
• Develop and manage a strong relationship with all of the key customer contacts
• Manage the customer opportunities and solutions internally by developing a strong partnership with key internal functional groups such as Inventory, Merchandising, Operations and Logistics, Finance, Business Development, IT, B2B, and Customer Service. The Account Manager will be expected to respond to customer inquiries, opportunities, or demands within 24 hours (at the latest)
• Represent EJD in accordance with our key objectives and initiatives
• Prospecting - Assist the Business Development Manager withlead qualifying, presenting proposals and onboarding.
• Partner with the Ecommerce Director to proactively understand the needs of each customer and develop solutions for both the wholesaler and their retail customers
• Track, communicate, forecast, and plan sales results both internally and to the customer and proactively understand trends, opportunities, or issues.

What you need to succeed

• BA/BS degree or equivalent and/or
• 3 years of successful account management experience
• Proficiency in Salesforce for managing customer interactions
• Demonstrated ability to communicate, present, and influence credibly and effectively at all levels of an organization, including the executive level
• Superior Leadership skill with a proven track record of leading and influencing employees that do not directly report to them
• Strong strategic thinking abilities with an emphasis in the development of a plan and the ability to ensure implementation
• Self-starter who has demonstrated complete ownership of an account and has delivered focused solutions based on customer needs
• Ability to provide, interpret, and analyze customer success matrices to help identify opportunities or issues and develop credible solutions
• Proven ability to manage multiple projects at a time while paying strict attention to detail
• Excellent listening and negotiation skills
• Excellent verbal and written communication skills
• Comprehensive understanding of e-commerce sales channels, systems, and 3rd party marketplaces a plus
• Highly Proficient in Microsoft PowerPoint, Excel, Word

Compensation Details:

$80000 - $90000 per year

Why should you join our team?

We live our values - W.E.L.I.G.H.T (Winning, Excellence, Love, Integrity, Gratitude, Humility, and Teamwork). Gratitude. Humility. Love. You don’t often see values like these in most corporate statements, but Emery Jensen is different. These things are important to us. They represent our commitment to the company, our employees, our retailers and our brand.

In addition to providing our employees a great culture, Emery Jensen also offers competitive benefits* that address life’s necessities and perks, many of which expand and improve year after year, including:

• Generous 401(k) retirement savings plan with a fully vested matching contribution the first year and annual discretionary contribution (once eligibility requirements have been met).
• Over the past 3 years, company contributions (matching & discretionary) for fully eligible employees have averaged 6.6% of total eligible compensation.
• Incentive opportunities, based on role/grade level (rapid company growth over the past 2 years resulted in incentives being paid out above 116% of your target opportunity!)
• Comprehensive health coverage (medical, dental, vision and disability – up to 26 weeks short-term disability and long-term disability) & life insurance benefits for you and your dependents
• 21 days of vacation immediately available (prorated in the first year) and up to 6 paid holidays depending on the month of hire
• Company Car, phone and fuel card are provided for field-based positions

Your career at Emery Jensen is more than just a job. It’s a chance to be part of something meaningful. We help locally-owned businesses thrive and make an impact in their communities – and we support our employees in doing the same by offering an annual Cares Week, 20 hours off work per year to volunteer at an organization of your choice, opportunities to help Children’s Miracle Network Hospitals and the Ace Helpful Fund through the Ace Foundation

Emery Jensen invests in every employee we hire, with a key focus on development and coaching. We offer on-site classes, facilitator-led courses, and a generous tuition assistance program, plus a performance management approach that goes beyond the typical annual review

We know the work environment matters. That’s why we hold frequent campus events like Employee Appreciation Week, vendor demos, cookouts, and merchandise sales We bring them to you! Services such as mobile spas, auto maintenance, car wash and detailing, dry cleaning, dentists, eye doctors, flu shots, recycling and more!

Employee discounts on Ace merchandise (including top brands like Weber, Traeger, Yeti, Craftsman, DeWalt and more), travel, fitness, computers and thousands more

Birth/Adoption bonding paid time off Adoption cost reimbursement Employee Assistance Program (EAP) – access to free visits to therapists and lawyers, guidance on financial matters, elder and childcare, and assistance with tickets to entertainment events Identity theft protection * Benefits are provided in compliance with applicable policies.

Equal Opportunity Employer

Emery Jensen is committed to a policy of promoting equal employment opportunities. The company recognizes the importance of diversity and leveraging the skills and talents of all people to the mutual advantage of each individual and the organization. The company is committed to the prevention of employment discrimination related to race, religion, color, sex (including sexual harassment), gender identity, national origin, age, marital status, disability and military or veteran status, sexual orientation or any other action covered by federal or applicable state/local laws.

Disclaimer

The pay range for this position starts as listed in the job posting, but could be higher based on education and experience. Please note, compensation decisions are dependent on the facts and circumstances of each opening. We take into consideration the minimum requirements outlined in the job description, such as an individual’s education, training and experience, the position’s work location, required travel (if any), and external market conditions when determining the final salary for potential new hires. Be aware that salary estimates published via alternate online job boards may not be a true representation of the actual pay range offered for this position. Please refer to the Emery Jensen Distribution position description for the accurate starting pay range information and feel free to discuss this with a Talent Acquisition professional if you are chosen to move forward with an interview. This written “Position Description” is not intended to cover all aspects of the position listed. It is meant to cover the basic/general essential job functions of a particular position. Emery Jensen Distribution reserves the right to change job duties, including essential job functions, according to business necessity. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Emery Jensen delivers wholesale products and best-in-class service to independent retailers in the Pro Lumber Yards, Home Centers, Paint, Hardware Stores, Decorating Stores, and E-retailer space. Our goal is to support sustainable and profitable growth for our customers by offering the broadest assortments, best pricing, and most knowledgeable team. We have national scale, a regional focus and the commitment to serve our customers and support each other. Come find out why a career with Emery Jensen is right for you.