ECM/CS Program Coordinator

Accesstlcfoundation; Moorpark (CA); On-site; USD 38,641 - 55,035; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Sick leave

Holiday pay

Vacation time

Job summary

Access TLC is seeking a qualified ECM/CS Program Coordinator to lead day-to-day operations for Enhanced Care Management and Community Supports. The role involves supervising the care management team, managing referrals, and ensuring compliance with plan requirements, with on-site work in Moorpark and periodic travel to San Fernando.

We value compassionate, organized leaders who can drive continuous improvement, manage multiple priorities, and maintain strong documentation.

Qualifications

• 2+ years ECM/CS or care coordination experience.
• Knowledge of CalAIM and ECM/CS Provider Manuals.
• California Driver's License and valid driving record.
• Fluent in Spanish and English (preferred).
• Strong organizational, communication, and leadership skills.
• Ability to manage multiple priorities and deadlines.

Responsibilities

• Supervise Lead Care Managers and provide performance guidance.
• Oversee day-to-day ECM and CS operations ensuring performance and compliance.
• Monitor caseload distribution, capacity and workflow across the team.
• Manage referrals, enrollment and disenrollment across Managed Care Plans.
• Track program KPIs and prepare reports and data submissions.
• Support onboarding and ongoing training of care management staff.

Skills

Leadership

Communication

Organization

Documentation

Bilingual Spanish

Education

Bachelor’s or Master’s in Social Work/Health/Human Services

Job description

Overview

Access TLC is seeking an experienced and goal-oriented ECM/CS Program Coordinator to lead the day-to-day operations of our Enhanced Care Management (ECM) and Community Supports (CS) program.

As an ECM/CS Program Coordinator, you will supervise Lead Care Managers, oversee daily program operations, and ensure the program continues to meet performance, compliance, and quality standards across the Managed Care Plans we serve. You will play a central role in supporting the care management team, managing referrals and enrollment workflows, coordinating with Managed Care Plans, and helping drive continuous improvement across all aspects of the program.

This position is primarily based at our corporate office in Moorpark, with regular travel 1-2 days per week to our San Fernando office to support the team based there. Frequency may vary based on team needs. On-site presence is required to support daily supervision, team collaboration, in-person training, and program oversight activities. Candidates must be willing and able to commute between both office locations. Mileage for approved business travel will be reimbursed in accordance with company policy.

Access TLC supports patients by arranging community-based and supportive services that enhance quality of life and promote independence. We are looking for someone who is compassionate, dependable, organized, and able to lead by example in a fast-paced program environment.

Compensation

$34.00/hour

Position Responsibilities

• Supervise Lead Care Managers, providing guidance and performance oversight
• Oversee day-to-day operations of the ECM and CS programs to ensure continued performance and compliance
• Monitor caseload distribution, capacity, and workflow across the care management team
• Manage referral, enrollment, and disenrollment processes across contracted Managed Care Plans
• Monitor Community Supports referrals and delivery of authorized services
• Coordinate with Managed Care Plan representatives on program requirements, reporting, and issue resolution
• Support the implementation, updates, and adherence to program policies and procedures
• Track program key performance indicators and prepare required reports and data submissions
• Conduct quality assurance reviews of care management documentation, including MDT/ICT meeting notes, assessments, and care plans
• Support audit preparation and respond to Managed Care Plan audit requests
• Support onboarding and ongoing training of care management team members
• May carry a small caseload of ECM members on an as-needed basis to support team capacity
• Employees will be expected to travel to assigned locations as needed, and mileage will be reimbursed in accordance with company policy.

Requirements

• Minimum 2 years of experience in Enhanced Care Management, Medi-Cal Managed Care, or a related care coordination program required
• Familiarity with CalAIM and Managed Care Plan ECM/CS Provider Manuals required
• Prior supervisory or team lead experience preferred
• Bachelor’s or Master’s degree in one of the following preferred: Social Work, Psychology, Counseling, Rehabilitation, Gerontology, Sociology, Health or Human Services
• Must have a California Driver's License, satisfactory driving record and a vehicle that is insured in accordance with state/or organization requirements.
• Fluent in Spanish and English (preferred)
• Strong organizational, communication, documentation, and leadership skills
• Ability to manage multiple priorities and meet Managed Care Plan deadlines

Schedule

Full-Time Monday through Friday 8:30 a.m. – 5:00 p.m.

Benefits

• Health Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• Chiropractic Insurance
• Sick leave
• Holiday pay
• Vacation time