ECM Case Manager - LVN

Merced County Community Action; Merced (CA); On-site; USD 52,000 - 68,000; Full time

Job summary

Merced County Community Action seeks an Enhance Care Management professional to lead outreach, assessment, and care coordination for Medi-Cal eligible members. You will document data, advocate for benefits, and guide clients toward essential health and housing resources.

The role emphasizes field-based outreach, individualized care planning, and collaboration with partners. LVN certification is required and a valid CA license is needed to ensure service continuity and client support.

Qualifications

• Bachelor's degree preferred or equivalent work experience in Social Services/Public Health/Behavioral Sciences.
• LVN license required; must maintain LVN with the State of California.
• Ability to communicate effectively with clients and partners in the community.

Responsibilities

• Outreach in public settings to identify Medi-Cal eligible individuals and enroll in ECM services.
• Perform comprehensive assessments and create individualized care plans to support health and social outcomes.
• Provide care coordination and navigation to healthcare, behavioral health, and housing services.
• Accompany members to appointments to support engagement and access to services.
• Assist with SSI documentation and benefits advocacy as needed.
• Identify resources for housing (HUD/Section 8) and aid in housing placement.
• Maintain caseload management with guidance on caseload size and productivity standards.
• Proficient data entry, reporting, and data analysis; meet productivity standards (62%).
• May support additional duties related to the position.

Skills

Outreach

Case management

Data entry

Reporting

Communication

Education

Bachelor's degree or equivalent (Social Services/Public Health/Behavioral Sciences)

LVN license (California)

Job description

OVERVIEW:

Under the supervision of the Enhance Care Management Manager. This position will require outreach, case management, tenant screening, assessments, and client advocacy. Assisting members who are Medi-Cal eligible. This position will also require the ability to track, document and report data. A higher percentage of this position will be managing the caseload with Medi-Cal members. This is a funded non-exempt position.

Requirements

ESSENTIAL FUNCTIONS:

• Enhance Care Management for Medi-Cal members;
• Perform field-based outreach in public settings, including homeless encampments, to build rapport with potential members, assess eligibility, and facilitate enrollment into ECM services.
• Conduct comprehensive assessments, evaluate member needs, create, implement, and monitor individualized care plans to support positive health and social outcomes.
• Provide care coordination and system navigation services to help members access and utilize healthcare, behavioral health, social service, and community resources.
• Accompany members to medical, behavioral health, social service, housing, and other essential appointments when necessary to support engagement, access to services, and successful care outcomes.
• Assist with benefits advocacy, including assistance with obtaining identification and documentation for SSI eligibility and supporting the SSI application process;
• Identify and secure available resources to assist with obtaining permanent housing (work with HUD and Section 8 programs);
• ECM Case Managers are expected to maintain an average caseload of 27 members. Caseload assignments may vary and are subject to modification based on DHCS guidance, contractual requirements, member complexity, staffing resources, and organizational needs.
• Proficient with data entry, reporting, and data analysis; Must meet productivity standards (62%).
• May be asked to assist with other duties that pertain to this position;

EXPERIENCE AND KNOWLEDGE:

Ability to communicate, read, write, and follow oral and written instructions. Relay all communication effectively and professionally to all clients and to our partners within the community.

EDUCATION/CERTIFICATIONS:

Bachelor's degree preferred or equivalent work experience in Social Services, Public Health, or Behavioral Sciences. LVN required. Must maintain LVN with the State of California.

LICENSES AND OTHER REQUIREMENTS:

• 1. Valid California Driver's License. Must have own reliable transportation with proof of vehicle insurance.
• 2. Ability to work independently and communicate effectively to Management.
• 3. Maintain LVN with the State at all time.