ECM Application Engineer

ActiveCo Computer Solutions, Inc; Town of Florida (NY); Hybrid; USD 72,000 - 88,000; Full time

Job summary

New Charter is seeking a remote Application Engineer to partner with clients, gather requirements, own NetDocuments build-outs, and execute document migrations and ETL across multiple DMS instances. You will translate business needs into configurations, manage data challenges, and coordinate with project managers to keep implementations on schedule.

You will leverage SQL/Oracle and PowerShell for data transformations, work across OpenText eDOCS, iManage and P&M environments, and communicate

Qualifications

• Hands-on SQL or Oracle scripting experience, able to work with complex data sets and migrations.
• Experience with document management systems (DMS) including design, configuration or migration projects.
• Ability to translate business and technical requirements into application designs and configurations.
• Demonstrated troubleshooting of data, integration, and workflow issues during implementations.
• Strong communication and stakeholder management with clients, PMs and cross-functional teams.

Responsibilities

• Migrate documents using ETL processes across DMS platforms to NetDocuments.
• Own creation, configuration, and migration of customer document environments.
• Manipulate data with SQL/Oracle and PowerShell for extractions, conversions and mergers across DMS instances.
• Gather client requirements and translate into system configurations and migration plans.
• Collaborate to define DMS standards, best practices, and troubleshoot issues.
• Support project execution with time and cost estimates and cross-functional coordination.

Skills

SQL scripting

Oracle scripting

PowerShell

Stakeholder management

Client-facing communication

Tools

NetDocuments

OpenText eDOCS

iManage

P&M

Job description

We believe talent deserves a human touch. Your application will be read by an actual person who’s excited to discover the real you.

At Element, a New Charter Company, we are seeking a remote Application Engineer. In other companies this person could hold the title of Document Management Engineer, NetDocuments Application Engineer, ECM Application Engineer. The role supports a remote schedule aligned to 8:00 a.m.–5:00 p.m. EST. In this role, you will partner with clients and stakeholders to gather requirements, own NetDocuments build‑outs, and execute document migrations and ETL of the data. You will serve as a key technical resource, translating business and DMS requirements into effective system configurations and migration plans. You will also identify and resolve data, integration, and workflow challenges to support successful implementations. To be successful in this role, you will own the end‑to‑end build and migration process, including ETL, document conversions or mergers, and work across multiple DMS instances. You will combine hands‑on scripting and data skills with client‑facing stakeholder management and requirements gathering. Success requires strong attention to detail, the ability to manage complex technical work across project phases, and confidence working with clients to clarify needs and communicate solutions. You will balance technical execution with project ownership to keep implementations accurate and on schedule.

General job duties include:

• Use ETL processes to migrate document management platforms, including OpenText eDOCS, iManage, P&M, and other DMS applications, to NetDocuments.
• Own the creation, configuration, and migration of customer document management environments.
• Perform data manipulation using SQL, Oracle, and PowerShell, including data extraction, conversions, mergers, and migrations across multiple DMS instances.
• Gather client requirements and translate business needs into application designs, system configurations, and migration plans.
• Collaborate with peers to define DMS standards, implement best practices, and administer, optimize, and troubleshoot document management systems.
• Serve as a client‑facing technical resource, providing guidance and resolving data, integration, configuration, and workflow challenges.
• Work across cross‑functional teams and with Project Managers to support project execution, including accurate time and cost estimates.
• Manage competing priorities while delivering high‑quality work on time, within budget, and according to project requirements.

Required Experience:

• Hands‑on SQL or Oracle scripting experience, including the ability to work with complex data sets and support data extraction, transformation, and migration activities.
• Prior experience working with document management systems (DMS), including system design, configuration, build‑out, or migration projects.
• Experience translating business and technical requirements into application designs, system configurations, and practical implementation plans.
• Demonstrated ability to troubleshoot data, application, integration, and workflow issues throughout implementation and migration projects.
• Strong communication and stakeholder management skills, with the ability to explain technical concepts, gather requirements, and work effectively with clients, Project Managers, and cross‑functional teams.

Preferred Experience:

• Experience with NetDocuments, OpenText eDOCS, iManage, P&M or comparable enterprise document management platforms.
• PowerShell scripting experience for data extraction, manipulation, conversions, automation, or document migration activities.
• Experience with ETL processes and tools used to migrate data and documents between enterprise applications or DMS environments, with P&M experience being a plus.
• Experience administering, configuring, optimizing, or troubleshooting document management systems in client‑facing environments.
• Familiarity with software integrations and working across multiple application or DMS instances during complex migration projects.
• Experience working in a professional services or consulting environment where managing multiple client projects, deadlines, and competing priorities.

Compensation:

Compensation is expected to start at $80,000. Our offer will be determined by multiple factors including candidate experience and expertise and may vary from the amount listed above.

Who We are:

At New Charter, we’re building a caliber of business the IT industry hasn’t yet seen. We are serving small‑to‑medium sized businesses in 10+ industries across North America, and we deliver best‑in‑class technology solutions to propel our clients into the digital world. At New Charter, we’re investing in our people – through growth and learning initiatives, employee benefits, company innovation, and more. We are constantly seeking a diverse candidate backgrounds and perspectives to amplify inclusive hiring practices for each job opening. Our partner companies have career paths for many different role types, whether you want to be deeply technical or whiteboarding with clients, and we are committed to developing fulfilling career paths for all contributors at New Charter.

Our teams are dedicated to pioneering breakthrough technologies, disruptive solutions, and transformative strategies. We’re the architects of change, fostering an environment where bold ideas take flight, and creativity knows no bounds. At New Charter, we’ve embraced the idea that every individual brings something special to the table. Our foundation is based on the belief that each team member plays a crucial role in our collective success.

New Charter is committed to creating an inclusive environment and is proud to be an equal opportunity employer. New Charter recruits, employs, trains, compensates, and promotes regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.

We are looking for driven and passionate people who are excited to work in an incredibly rewarding environment. So, if you are ready to learn, be inspired, solve problems, and grow professionally, we want you to be part of the story.