eBilling Associate Manager

Sidley Austin LLP; Chicago (IL); Hybrid; USD 98,000 - 120,000; Full time

Benefits offered by this job

Hybrid work

Bonus eligibility

Comprehensive benefits package

Benefits information on Sidley.com/How

Job summary

Sidley Austin LLP is seeking an eBilling Associate Manager to oversee electronic billing, timekeeper rates, and client data exchanges across global offices. You will lead a team, ensure LEDES compliance, and collaborate with Billing, AR, and IT to optimize processes.

The role requires 5+ years in a law firm or professional services setting, hands-on eBillingHub experience, and strong project and people-management skills to deliver exceptional service to partners and clients.

Qualifications

• Requires 5+ years of relevant work experience in a professional services firm.
• Experience with electronic billing systems, including eBillingHub.
• Experience in defining processes, root-cause analysis and process improvements.

Responsibilities

• Ensure compliance with electronic billing systems and communicate requirements.
• Evaluate and improve LEDES billing formats and timekeeper rate submissions.
• Supervise staff and provide status reports on invoicing issues.
• Address questions on eBilling and rates across offices and clients.
• Direct staff, review work, train, and conduct annual evaluations.
• Prepare process documentation for electronic billing exchanges.
• Review new matters to ensure billing information is ready for electronic submission.

Skills

Organizational skills

Attention to detail

Communication skills

Analytical thinking

Problem-solving

Discretion

Confidentiality

Multitasking

Education

Bachelor’s degree in Accounting, Business, or related field

Tools

eBillingHub

3E billing application

Job description

The eBilling Associate Manager is responsible for managing all processes related to the electronic exchange of billing, timekeeper rates and other information between the Firm and its clients. Together with his or her team, the eBilling Associate Manager will support the eBilling Senior Manager and will work with personnel across all of the Firm’s offices and at various levels throughout the organization, ensuring that the team is providing the highest level of customer service to the Firm’s partners and clients. The eBilling Associate Manager regularly collaborates with other accounting departments, including Billing, Accounts Receivable, Client Accounting, Pricing, Financial Terms Management, Accounts Payable, and Revenue Management, to help minimize any financial exposure to the Firm.Duties and Responsibilities:Ensure compliance with the requirements of all of the electronic billing systems the Firm currently uses and effectively communicate those requirements to the appropriate Firm personnel.Evaluate our current processes and procedures related to electronic billing implementations and timekeeper rate submissions to identify opportunities for improvement.Ensure the Firm’s various Legal Electronic Data Exchange Standard (LEDES) billing formats (specifications, limitations, etc.) comply with our clients’ requirements; work with eBillingHub and internal IT team to implement new formats as necessary.Critically evaluate processes relating to the eBillingHub, eBilling vendor portals and timekeeper rate submissions to implement process improvements to ensure the efficient and effective use of the systems.Supervise staff on managing invoice statuses in the eBillingHub to ensure accuracy of status.Provide status reports on issues of electronically submitted invoices to Billing managers, including rejected, reduced, or unsubmitted invoices. Provide guidance on how to resolve the issues.Address questions and issues that arise due to electronic billing and timekeeper rates from individuals across the Firm’s offices worldwide and at various levels and from clients.In addressing questions, issues, and normal daily activities, conduct root cause analysis to identify opportunities for process improvements and training that could prevent similar issues in the future.Direct and supervise staff, including review of work, training, and coaching. Complete staff evaluations annually.Prepare documentation of all processes related to the electronic exchange of billing and other information between the Firm and clients.Together with their team, review new matters for electronically billed clients of the Firm to ensure that all relevant electronic billing information is properly entered into our billing system so that invoices are ready to submit electronically when approved. Follow-up with Billing group, partners and secretaries, and clients as appropriate to obtain the required information.Provide excellent customer service to our attorneys, clients, Billing and other Firm personnel.Education and/or Experience:Required:A minimum of 5 years' relevant work experiencePrevious experience working in a law firm or other professional services firmExperience with electronic billing systems, including eBillingHubExperience in defining processes, conducting root cause analysis, and delivering process improvementsAdvanced capabilities and knowledge of Microsoft Office ExcelPreferred:Bachelor’s degree in Accounting, Business, or related fieldExperience with 3E billing applicationPrevious supervisory experienceOther Skills and Abilities:The following will also be required of the successful candidate:Strong organizational skillsStrong attention to detailGood judgmentStrong interpersonal communication skillsStrong analytical and problem-solving skillsAble to work harmoniously and effectively with othersAble to preserve confidentiality and exercise discretionAble to work under pressureAble to manage multiple projects with competing deadlines and priorities#LI-EC1#LI-HybridThe target salary range for this role is:$98,300 - $120,000 if located in Illinois.Salaries vary by location and are based on numerous factors, including, but not limited to, the relevant market, skills, experience, and education of the selected candidate. Our compensation package also includes bonus eligibility and a comprehensive benefits program. Benefits information can be found at Sidley.com/Benefits .To perform this job successfully, an individual must be able to perform the Duties and Responsibilities above satisfactorily and meet the requirements. The requirements listed above are representative of the minimum knowledge, skill, and/or ability required. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of the job. If you need such an accommodation, please email [e-mail] (current employees should contact Human Resources).Sidley Austin LLP is an Equal Opportunity Employer.